A very helpful young woman met me at the entry to the hotel and happily assured me someone would park my car: Graz, being an old town, doesn’t have a lot of room for carparks. A quick and painless check-in was followed by the woman accompanying us to our room Number 2, a very roomy ground floor room, located behind the breakfast room. The ceiling was arched, there was a large sitting area, and a window onto a private garden to which we also had access. The bathroom was down a flight of steps and it was also roomy and comfortable. We spent time in the lounge by the small bar and were served very nice Styrian sauvignon by the bottle. We encountered a couple of small problems,one that was resolved and two that we didn’t ask to resolve.There were two large dining events in the hotel, and when we asked to get a bite to eat, we were told it would not be available tonight, in spite of the hotel promoting 24-hour bar and room service in lieu of in-room mini-bars. Later, management did let us know they would be happy to order in if we still wanted food. Another problem was the window in our room onto the breakfast room: the lights were left on all night, but the curtains in our room were inadequate, which let the light into our room all night long. The third problem was that the free wifi did not want to work in our room. We enjoyed the bar lounge instead. The otherwise excellent service we experienced at the hotel followed us home: they called to let me know I had left clothes in the wardrobe. Past experience has taught me that anything left behind I could just kiss goodbye. Not at the Schlossberg Hotel. They packed those clothes up and DHL’ed them to me at home. Now THAT is excellent service!
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- Also Known As:
- Schlossberg Hotel Graz