We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Central location, classy hotel”
Review of Schlossberg Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Schlossberg Hotel
Ranked #1 of 76 Hotels in Graz
Certificate of Excellence
Reviewed 12 October 2017

A very helpful young woman met me at the entry to the hotel and happily assured me someone would park my car: Graz, being an old town, doesn’t have a lot of room for carparks. A quick and painless check-in was followed by the woman accompanying us to our room Number 2, a very roomy ground floor room, located behind the breakfast room. The ceiling was arched, there was a large sitting area, and a window onto a private garden to which we also had access. The bathroom was down a flight of steps and it was also roomy and comfortable. We spent time in the lounge by the small bar and were served very nice Styrian sauvignon by the bottle. We encountered a couple of small problems,one that was resolved and two that we didn’t ask to resolve.There were two large dining events in the hotel, and when we asked to get a bite to eat, we were told it would not be available tonight, in spite of the hotel promoting 24-hour bar and room service in lieu of in-room mini-bars. Later, management did let us know they would be happy to order in if we still wanted food. Another problem was the window in our room onto the breakfast room: the lights were left on all night, but the curtains in our room were inadequate, which let the light into our room all night long. The third problem was that the free wifi did not want to work in our room. We enjoyed the bar lounge instead. The otherwise excellent service we experienced at the hotel followed us home: they called to let me know I had left clothes in the wardrobe. Past experience has taught me that anything left behind I could just kiss goodbye. Not at the Schlossberg Hotel. They packed those clothes up and DHL’ed them to me at home. Now THAT is excellent service!

Room Tip: Our room no. 2 was lovely roomy and elegant, but there are stairs, no wifi.
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank JoEllen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schlossberghotel, Manager at Schlossberg Hotel, responded to this reviewResponded 13 December 2017

Dear JoEllenZ Z,

Thank you so much for your detailed review about your recent stay in our hotel. We are delighted that you had such a great time while staying with us and thank you for all the praise that you gave us.
We are sorry there were some issues that were not completely to your satisfaction. Firstly we are sorry that you were told that there was no food available in the evening. As you mentioned we could resolve this issue later that night, nevertheless we are sorry that you did not receive food at the time when you whished for it.
Secondly, we are sorry that the lights were on in the breakfast area all night long. Our night manager is supposed to turn them off, but apparently must have missed to turn them off during your stay. We are very sorry for any inconvenience!
We also apologise that the WIFI did not work properly in your room. We are constantly working on updating and upgrading our network, but due to the old building with its thick walls in some areas of the hotel it is very tricky to always have a perfect connection. But, as mentioned, we are already working on improving this.

We do hope to welcome you soon again, then maybe in another room, where the WIFI connection works better!

Your Schlossberghotel - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (615)
Traveller rating
Traveller type
Time of year
Language

11 - 15 of 615 reviews

Reviewed 9 October 2017

The staff were so kind and helpful! The location is perfect for visiting old-town Graz and historic sites. Just steps away from main sites. Boutique hotel with so much charm and fantastic art collection. Make sure to walk up to the pool area and explore the outdoor sculptures and views of the city. The down comforter and pillows were most comfortable I have experienced but the bed was a bit too firm for me. I was upgaded to suite 47 which was magnificient! I stayed 3 nights and loved every minute. The buffet breakfast is wonderful and there is a charming bar with late night bites that really came in handy as restaurants close early in Graz. I can't imagine a better hotel to stay in while exploring Graz.

Room Tip: Suite 47 was perfect with city and hillside views
See more room tips
  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Lara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schlossberghotel, Manager at Schlossberg Hotel, responded to this reviewResponded 3 weeks ago

Dear Lara A,

Thank you so much for your wonderful review! It is great to hear that you had such a great time during your stay in Graz with us. Suite #47 is indeed one of our favourite rooms as it is a beautiful mixture of contemporary art and lovely antiques. We always feel a bit like entering a stage when we look through the double wing door into the spacious living area.

We are glad that you enjoyed the comforter and the pillows, we are sorry though that the bed was a bit too firm for you. For instances like this we do offer soft and firm mattress topper on request. We would be happy to supply one for you for your next stay.

We hope to welcome you soon again,

Your Schlossberghotel - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

This was our second stay in Schlossberg hotel... and again - it was a very pleasant experience. Our room was spacious, clean and comfortable, the Staff was extremely helpful and polite... the breakfast was amazing! Schlossberg Hotel, thank you for having us!

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PaniczAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schlossberghotel, Manager at Schlossberg Hotel, responded to this reviewResponded 5 October 2017

Dear PaniczAdam,

Thank you very much for your great review abour your recent stay in our hotel. We are delighted that you visited us a second time and that you again had a pleasant stay.

Thank you as well for the praise of our staff. It is great to see that we could make you feel welcome straight away and that we could help you with some information about what to do and what to see in Graz.

We hope to welcome you soon back for a third visit!

Your Schlossberghotel - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

We really liked this hotel. The location is excellent for sightseeing in Graz--it's at the edge of the old town and very close to access to the Schlossberg. The staff at the front desk are very pleasant and informative. The room is comfortable and has character. We enjoyed exploring the art throughout the hotel. Although we didn't have great weather, the terraces on the hillside above the hotel (where the pool is located) are beautiful and have great views. Finally, the breakfast was excellent -- good food, choice, and a nice space for breakfast.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank AvidTraveler941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schlossberghotel, Manager at Schlossberg Hotel, responded to this reviewResponded 5 October 2017

Dear AvidTraveler941,

Thank you so much for taking the time and giving us a detailed review about your recent stay in our hotel. It is always a pleasure for us to hear that our guests enjoyed their stay in Graz and in our hotel and that we could help to create wonderful memories.

The art in our hotel is indeed very special, as our art collection consists of more than 400 pieces of original artwork that we carefully combine with beautiful antiques as well as modern fabrics. As all of our rooms are completely different from each other this sometimes can be a challenge. We are delighted that we found a room that suits your taste straight away.

We hope to welcome you soon again!

Your Schlossberghotel - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

There are many hotels in Graz, but in my opinion this is the best. It's in a great central location, overlooking the River Mur, just up from the central Hauptplatz and right beneath the Schlossberg. The rooms are clean and ample in size and good value when compared to other cities, although probably at the higher end for Graz. The staff are very attentive and helpful. Breakfast was good. It has a small pool and terrace and a small bar in the foyer. To my knowledge it does not do dinner, but there are many restaurants close by and the reception will always book one for you. The Hotel is also full of lovely painting throughout. They will also park your vehicle for you ( at a cost). I would definitely recommend this Hotel if your staying in Graz.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank aboycalleded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schlossberghotel, Manager at Schlossberg Hotel, responded to this reviewResponded 22 September 2017

Dear aboycalleded,

Thank you very much for your great review! We are very honored that in your opinion our hotel is the best hotel in Graz and we are delighted that you enjoyed your stay at our premises so much. Thank you for your high praise and we hope to welcome you soon again!

Your Schlossberghotel - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Graz hotels
Lend
Hotel Wiesler Graz
Hotel Wiesler Graz
#4 of 76 in Graz
531 reviews
Hotel Weitzer Graz
#7 of 76 in Graz
598 reviews
Innere Stadt
Palais-Hotel Erzherzog Johann
Show Prices
Show Prices
Show Prices
Parkhotel Graz
#8 of 76 in Graz
203 reviews
Lend
Mercure Graz City
Mercure Graz City
#6 of 76 in Graz
808 reviews
Lend
Hotel Daniel Graz
Hotel Daniel Graz
#10 of 76 in Graz
524 reviews
Show Prices
Show Prices
Show Prices

Been to Schlossberg Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Schlossberg Hotel

Address: Kaiser-Franz-Josef-Kai 30, Graz 8010, Austria
Region: Austria > Styria > Graz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Graz
#1 Spa Hotel in Graz
#1 Luxury Hotel in Graz
#1 Business Hotel in Graz
Price Range: ₹ 11,366 - ₹ 13,983 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlossberg Hotel 4*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Schlossberg Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Schlossberg Hotel Graz

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing