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“Poor customer service”

Malta Public Transport
Attraction details
Reviewed 6 April 2018 via mobile

Such a disappointment with the customer service dispatcher at Bugibba bus terminal. Very unhelpful explaining why the 5pm bus had been cancelled even though we had been waiting since 4.50pm for the bus. This resulted in us having to wait until the 5.30pm bus and purchase more tickets.

Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (944)
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"unlimited travel"
in 34 reviews
"bus service"
in 24 reviews
"travel card"
in 20 reviews
"the bus system"
in 16 reviews
"buses run"
in 14 reviews
"hiring a car"
in 12 reviews
"day ticket"
in 12 reviews
"weekly ticket"
in 8 reviews
"seven days"
in 7 reviews
"frequent service"
in 7 reviews
"always on time"
in 9 reviews
"single journey"
in 6 reviews
"bus travel"
in 6 reviews
"two hours"
in 30 reviews
"st julians"
in 7 reviews
"local buses"
in 10 reviews
"the main bus station"
in 7 reviews
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97 - 101 of 944 reviews

Reviewed 3 April 2018

Well worth getting if your in Malta, not that costly, and will get you around quite easy, and they run quite frequently. Recommended.

Thank malc1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Buses generally good and a timetable of sorts, given the heavy traffic...but... Malta Transport stole 2 credits and 2 transfer times on Sunday 18 March. They initially denied it, then removed us from the bus and told us to go to the info kiosk in Valletta.They were dismissive and then stonewalled us. I took the matter up by email when home. Malta Transport sent all the card uses on that day, which fully supports my story, but no refund of extra tickets that had to be bought. I have now opened a case with Malta Police.
This is enough to ensure we never travel to Malta again, and will be a lifetime ambassador for them.

Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

I used the buses on Malta often to get around the island.I found them cheap and inexpensive.A very useful service for locals and tourists alike.

Thank Jason Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 April 2018

the busses in Gozo are always on time getting you to your destination, sometimes they come a little bit early which is good.

Thank Dillon X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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