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“Perfect Location”
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20 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 3 Bathrooms, Sleeps 8
Sliema, Island of Malta

Reviews from our community

Very good - based on 20 reviews
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Reviews from our community

HazelG227
Leicester, United Kingdom
1 review
“Good location spoiled”
Reviewed 17 March 2013 for a stay in February 2013

The location of this apartment is ideal. Looking down upon the Sliema seafront with the ferries and the local cafes and shops. Noise from the sea front and cafes is not too bad and quietens quite early. We liked the apartment when we first went, BUT….
We were a bit surprised to be collected from the airport by the owners themselves, who were very pleasant, but we were a bit disappointed when they started to prepare the flat once they delivered us. This was, after all, at quarter to one in the morning! We sat around for an hour while they made the bed, changed light bulbs and did various other jobs. Having climbed into bed exhausted at about two thirty am, we realised that the bedrooms look out at the back onto a void between three buildings, at the bottom of which are several refrigeration and cooling units which run all night long and make quite a lot of noise. We finally went to sleep due to exhaustion, and were woken at just after seven am by jack hammers and hammer drills on the building site on the other side of the communal void. However, the cooling units stopped at about seven thirty, so we slept in a bit.
We did mention the noise to the owners when we phoned to ask them to change the bed linen after a week but they appeared to be unaware of it. We feel that they would not have brought fesh linen if we had not telephoned. The building works stopped after a week, but the building is still far from complete, much more work is required, and builders are allowed to start at seven am.
Our daughter and son-in-law arrived after our second week, and after the first night, declared that they could not stay because of the noise and went to book in at a nearby hotel. We contacted the owner who seemed unaware of the problem, and who then spoke to a nearby café owner who admitted that one of the large machines was noisy due to a loose part. This was apparently fixed but we did not hear any difference.
Taking into account the noise, that neither of the bathroom sinks was useable due to plugs being siezed up, the pots and pans were poor, and we even had to buy a potato peeler: and then wait in for a handyman to come and make various repairs, we gave up and booked into the nearby hotel ourselves. This cost our family an extra one thousand euros.
We arranged to meet the owner on the day we left to check the flat and receive our damage deposit back at 11.00am. We had stored two salads and two packs of sandwiches in the fridge on the previous evening for our return journey. We arrived at 10.45 to find the cleaner busy working who had put our sandwiches in the waste bin and one salad also. We presume the other salad was left out for her lunch!
She was not very pleasant and threw down our deposit onto the table adding another one hundred euros “for the difference” whatever that was.
This was not a very good experience for us and not one we would want to repeat.

Date of stay: February 2013
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: noise at night from machinery
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Apr 2013
Being in the hospitality business is never easy, but at the same time exciting and that is why we love and treat our guests as close friends or family members, as most of the reviews for this and our other apartments boast to pronounce (more reviews on homeaway property 444349). As a family, we run a number of apartments, and over the years one does come across and have to deal with a basic rating review on (thankfully) very remote occasions for lower star rating property. Gold is one of our star properties so having received 2 'bad' reviews on the same day (incidentally from the same family), did cause us some distress to have such an apartment tainted with certain shortcomings. Having read this over and over again I tend to feel that we have been a complete disaster and so somehow the 2-star rating is somewhat of a camouflaged compliment from an otherwise seemingly lovely couple.

We do take all requests and grievances from our guests very seriously and act on them with promptness and effectiveness, even those which are sometimes beyond our complete jurisdiction or responsibility. We never turn a deaf ear or blind eye, and as these guests will admit, we acted on their complaints instantly.

We have had Gold for over 4 years and this is the first time we have had such a complaint about the noise from the below located cafeteria’s equipment. We are still baffled by the fact that we have had guests staying in this same apartment both prior to and after this booking, and their reviews can also be seen in this same website (above). Over Xmas we had a family of 8 (of all ages), over New Year we had a family of 4 (with infant and small child), whereas in March we had a young couple with an elderly parent. All of these had only words of praise, and none complained about the noise reported by these guests. The cafeteria's management was nevertheless approached, and following pressure from our side, these agreed to replace old equipment with new and silent technology to ensure that if there was any noise, this would be totally eliminated. The guests were duly informed about this and the cafeteria also offered the guests free dinner for the inconvenience they experienced. Incidentally the building works going on behind Gold (which have no windows overlooking this apartment) had been completed, construction-wise, well before the guests' arrival. At the time, we are to presume that doors and windows are being installed, thus the use of perhaps some machinery. Currently we have a family of 4 staying in this apartment for a month and these have only had words of praise, with no mention of any noise.

Until the time of their departure, we honestly thought that the guests' complaints were mainly centred on the noise inconvenience in this fully doubled glazed apartment, however their review contains a plethora of other seemingly shortcomings on our part. The fact that the guests put immediate doubt also on the fact that 'they were a little surprised to be collected from the airport by the owners themselves' (incidentally at 01:00) unfortunately renders their other complaints about the apartment as unkind and exaggerated, to say the least. On arrival at the apartment, we always introduce our guests to how everything works, from hot water, jacuzzi, air conditioners, washing machine, TV, phone, etc. plus showing them the condition of the apartment, from snooker table, to the location of pots/pans/plates, etc. (since all guests pay a guarantee which is then returned to them at the end of their stay). It was infact during this time that Josanne decided to replace the sheets to more wintery linen (the apartment was already done, contrary to the guests' claim), and replace 2 bulbs. The guests also availed themselves to some tea (flights do tend to make you thirsty) – under no circumstances did we have these waiting on us to finish any chore for them to go to bed.

We did not need reminding about the linen change – this was scheduled after the first week and this is when it was replaced, however the guests felt they should call us at 07:00 am in a somewhat demanding voice.

We were in constant contact with these guests, also bringing in the repair man and then setting another appointment the following day for other repairs (which were only mentioned to us during the initial visit). It is unjust to say that they were obliged to return to the apartment to let in the repairman when the appointment time was actually set by them and not us. It is also unfair for the guests to say that they 'gave up' especially just 3 or 4 nights before their departure from a 3-week stay, however still making use of the apartment for their entertainment and cooking needs (weren't the pots and pans poor?). The reason for this, we suspect, was simply because they wished to stay with their daughter and moved into her same hotel.

On the day of the guests' departure, Josanne had to leave one of our helpers on her own as she found it impossible to find a parking place in this area, and so she never had the opportunity to meet with them. In her perhaps limited hospitality abilities, our helper was not fully able to explain that the 100 euros we decided to refund them actually covered the price the guests had paid for their daughter's week stay (quite negligible, but we only charge just to cover our expenses) plus all the 3 other taxi fares which were not covered for in our offer to them in the conditions for the rental of Gold. We were not obliged to offer a refund but did this as a gesture of our way of extending our regret at seeing their discontent.

Although our efforts may have been adversely perceived by these guests, we shall still continue to collect our future guests ourselves on their arrival, or to send our driver (whichever the case may be), at no extra charge, no matter what time they arrive, and shall continue to greet them in with the same hospitality as we reputed to doing. If these guests preferred to make their own way, pay for their own transport, be given a key and left to their own devices, then we are sorry for our dedication and extra input.

In the meantime, we have continued to extend cordialities with the guests, via email, even if we feel that their review is excessive and harmful. In their last correspondence to us, they wrote “In conclusion I wish to say that you seem very nice people’ and also ‘the location is excellent”. It would have been fair to have had this written down on the review as well. We will nevertheless continue to work with both the cafeteria and the builders since we believe that cooperation is always and only the best way forward, while always putting our complete efforts in our guests' best interest first and foremost. For this, we would like to thank all the numerous guests who positively contributed an unbiased and true opinion of their experience at Gold.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lazerblaz...
Stoke-on-Trent, United Kingdom
Level 4 Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect Location”
Reviewed 17 July 2012 for a stay in July 2012

Location, Location, Location,
If you like Sliema, and we do, this is the perfect location, at the centre of everything, Shops, cafes, restaurants, transport are all on the doorstep.
A well maintained very clean and comfortable apartment on the second floor (lift).
Owners very helpful and could not do more to make the stay enjoyable.
A thoroughhly enjoyable stay even in the heatwave?

Date of stay: July 2012
How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: Power cuts
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny
Reviewed 29 April 2012 for a stay in April 2012
1
person found this review helpful

Date of stay: April 2012
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Some noise from air conditioning units on nearby buildings
Travelling group: Family with Teenagers
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Salvatore...
1 review
Reviewed 9 January 2018 for a stay in January 2018
Google Translation

Date of stay: January 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diego-val...
Bologna, Italy
1 review
Reviewed 29 March 2016 for a stay in March 2016
Google Translation

Date of stay: March 2016
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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