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Terence T

Our 30th Wedding Anniversary treat.

5.0 of 5 bubblesReviewed 21 Aug 2023
This was a very special occasion for my wife and I. We were given an upgrade to the excellent Tagliaferro Suite in AX Palazzo Capua. The room was beautifully laid out and the service from the Hotel staff was superb. Such a welcoming team of staff and managers.

The facilities for this 5 star hotel were outstanding. Both with indoor and outdoor pools, a modern fitness room and hotel spa treatments, we were able to enjoy and relax and take romantic strolls on the beautiful beaches of Malta.

A special mention for the excellent catering staff and cooks at the Tabloid Restaurant. The meals were also superb. I felt obliged to give my personal compliments to the head chef and the pastry chef for their excellent work in creating something special each night.

My wife and I, would recommend this hotel to all who plan to visit Malta and just want to to experience something special.

With very fond memories
Mr and Mrs Taylor
Date of stay: August 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX Palazzo Capua, responded to this review
Responded 23 Jan 2024
Dear 749terencet,

We wish to extend our thanks for the excellent review.

It is a pleasure to read that our efforts have helped to tick all your boxes and may have even helped to make your stay and special occasion a successful and memorable one.

Especially your comments about our staff are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 120 reviews
Reviewed 27 June 2021

Pre the pandemic we tried to visit Malta once a year for a week break. We have always stayed in the Ax hotel complex. We have settled on the Palazzo Capua for the last several stays because it gives us the comfort of a small hotel, there are only about 6 huge comfortable rooms with all the facilities of the larger AX hotels next door. What makes the Ax hotels is not the facilities or the restaurants or the rooms or even the great location (all of which are excellent) it is the staff and there are not enough nice things that you can say about them. If you want to be somewhere that is friendly and helpful and that you will feel cared for.. The Victoria or the Palace or the Palazzo depending on your style preferences and budget are an excellent choice. One we will be choosing again once we can get a flight.

Date of stay: July 2020
    • Location
    • Sleep Quality
    • Service
Thank CulleyAB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX Palazzo Capua, responded to this reviewResponded 2 July 2021

Dear CulleyAB,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one.

Especially your comments about our staff are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta.

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2021

We celebrated our close family and friends wedding in this beautiful Palazzo in the middle of Sliema. The atmosphere within the palace and its beautiful surrounding balconies was magnificent! It was certainly the place for memorable pictures and special memories! Neil and the team were fantastic, they were very professional, helpful and friendly. All our guests were impressed. The suites there are also to be recommended - some of our foreign guests stayed at AX The Victoria - we will surely return.......hopefully soon!

Kris and Lora

Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Waterslaegers456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX Palazzo Capua, responded to this reviewResponded 15 February 2021

Dear Waterslaegers456,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick all of your boxes and may have even helped to make your special occasion in our Palazzo a successful and memorable one.
Especially your comments about Neil and the team are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta.

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020 via mobile

Although our booking was originally for the Victoria Hotel, we were given a room in Palazzo Capua due to overbooking. They claimed that this room was better but I consider it a downgrade. First of all it was very cold & it took hours to get some kind of heat through an old air condition. We had to call the reception of Victoria Hotel 2-3 times to come and fix the problem with the heating. They came after a long time... Since there is no reception in the building, we had to get out on the street and go to the Victoria Hotel every time we needed something e.g. electricity adaptors... The suite that was given to us had absolutely no view. It was dark and felt like a basement. Fortunately we spent only one night there and the next morning we asked to be moved to Victoria Hotel... What a relief!

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Sotiris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 4 March 2020

Dear Sotiris,

On behalf of The Management and Staff, I would like to thank you for sparing some time to post your review on TripAdvisor.

I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met.

Hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020

If you want to have a dream palace, romantic, fantastic, fabulous junior suite in Malta, this is the place. Peacefull, quiet, comfortable, fast wifi, great balcony, good meals in the next door hotel, as well as fitness and spa/sauna. A great experience, perfect for Malta history!

Room tip: Book Prince Francesco Suite for your romantic dream holliday
Date of stay: January 2020
    • Value
    • Rooms
    • Service
2  Thank Catalin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 27 January 2020

Dear Catalin M,


At AX Palazzo Capua, we like to adhere to what the hotel's name implies, and treat our guests like royalty.

Your positive feedback on Tripadvisor regarding your stay with us at AX Palazzo Capua has been very well received by the whole team.

May we have the pleasure of welcoming you back for yet more pleasant stays at AX Palazzo Capua.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019

We have stayed at the Victoria previously so decided to try a suite in the Palazzo Capua next door at the end of May / beginning of June. We are very happy that we did. Lots of room in this historical building.
We stayed in the Prince Charles of Capua Suite which has a mezzanine bedroom area. There is a large bathroom with bath and shower, a lounge area and a dining area with a table and six chairs where you can eat with room service. There is a large sofa bed in the lounge but we don’t know if more than two can stay. There is a large balcony that goes all round the building.
All facilities at the Victoria can be used such as the pools and spa.
The suites are very private and relaxing.
If you have problems with stairs I would ask if there is a ground floor suite as there isn’t a lift. As it is possibly a listed building I don’t think they would be allowed to fit one.
As always the staff were fantastic, you couldn’t ask for a better team. Everyone wants to make your stay as easy and enjoyable as possible. We even had a turndown each evening.
One of the best we have stayed in.

Date of stay: May 2019
1  Thank Les_Nuttall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 23 September 2019

Dear Les_Nuttall,


We thank you for kindly finding the time to write in your thoughts about your recent stay at Palazzo Capua.
You wrote quite extensively and all Management and staff are extremely appreciative of this. I look forward to share your great comments with the entire team.

Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We all look ahead to welcome you back at The Palazzo Capua in the not too distant future.

Sincerely,

Kevin Callus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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