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Catalin Mogoseanu
Bucharest, Romania

A true 18th century luxury palace

5.0 of 5 bubblesReviewed 26 Jan 2020
If you want to have a dream palace, romantic, fantastic, fabulous junior suite in Malta, this is the place. Peacefull, quiet, comfortable, fast wifi, great balcony, good meals in the next door hotel, as well as fitness and spa/sauna. A great experience, perfect for Malta history!
Date of stay: January 2020
Room Tip: Book Prince Francesco Suite for your romantic dream holliday
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this review
Responded 27 Jan 2020
Dear Catalin M,

At AX Palazzo Capua, we like to adhere to what the hotel's name implies, and treat our guests like royalty.

Your positive feedback on Tripadvisor regarding your stay with us at AX Palazzo Capua has been very well received by the whole team.

May we have the pleasure of welcoming you back for yet more pleasant stays at AX Palazzo Capua.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 September 2019

We have stayed at the Victoria previously so decided to try a suite in the Palazzo Capua next door at the end of May / beginning of June. We are very happy that we did. Lots of room in this historical building.
We stayed in the Prince Charles of Capua Suite which has a mezzanine bedroom area. There is a large bathroom with bath and shower, a lounge area and a dining area with a table and six chairs where you can eat with room service. There is a large sofa bed in the lounge but we don’t know if more than two can stay. There is a large balcony that goes all round the building.
All facilities at the Victoria can be used such as the pools and spa.
The suites are very private and relaxing.
If you have problems with stairs I would ask if there is a ground floor suite as there isn’t a lift. As it is possibly a listed building I don’t think they would be allowed to fit one.
As always the staff were fantastic, you couldn’t ask for a better team. Everyone wants to make your stay as easy and enjoyable as possible. We even had a turndown each evening.
One of the best we have stayed in.

Date of stay: May 2019
1  Thank Les_Nuttall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 23 September 2019

Dear Les_Nuttall,


We thank you for kindly finding the time to write in your thoughts about your recent stay at Palazzo Capua.
You wrote quite extensively and all Management and staff are extremely appreciative of this. I look forward to share your great comments with the entire team.

Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We all look ahead to welcome you back at The Palazzo Capua in the not too distant future.

Sincerely,

Kevin Callus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2019 via mobile

I don’t know where to start. Wow what a stunning hotel. We stayed here last year on our first trip to Malta & loved it. We then decided we wanted to get married in Malta. We booked a villa for a week for the wedding as we were having a party there for the day after the wedding. Although the villa was lovely I wanted to stay st AX Palazzo Capua the night before my wedding & the night of my wedding. I knew the photos would be amazing as the balcony/terrace area & the stairs leading up to the room really take your breath away. I couldn’t believe it when they had decorated our bed for the 2 nights we were there making swans out of towels & putting rose petals on the bed. On the wedding night they had also given us a bottle of champagne which was such a nice surprise. Unfortunately on my wedding night on the dance floor my Achilles heel got torn & I ended up going to the hospital next door to the Hotel (very convenient) The manager & staff at The Victoria which is also part of the Palazzo Capua went out of their way for us. The breakfast is amazing & has everything you could want. We would definitely recommend this hotel & the Victoria as our friends stayed there & we will definitely be back again. Thank you so much.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Escape09212379059
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 22 July 2019

Dear 698lindsayr,


Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. Until then and on the behalf of everyone at AX Palazzo Capua, I wish you all the best.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2019

Stayed for our anniversary, loads of room, relaxing and comfortable. We got the sun on the balcony for a little time in the morning and a little in the afternoon. Ideal for a romantic getaway. The staff had been excellent

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank AndreaLouise75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 18 June 2019

Dear AndreaLouise75,

At AX Palazzo Capua, we like to adhere to what the hotel's name implies, and treat our guests like royalty.

Your positive feedback on Tripadvisor regarding your stay with us at AX Palazzo Capua has been very well received by the whole team.

May we have the pleasure of welcoming you back for yet more pleasant stays at AX Palazzo Capua.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019

When I booked this hotel, I believed I was booking a hotel that is 5 star, with a spa and indoor pool. I chose the deluxe suite.

On arrival it was nothing but a five star, the suite's living room looked like a box room, stench coming from the toilet. To make matters worse all the facilities that led me to book the hotel was in "another" hotel next door, including restaurant for breakfast.

Our flight arrived at midnight and we were extremely tired, we went down to reception (which was in the other hotel by the way) and asked for our room to be changed, we were told both hotels were fully booked and if they were going to be able to move us it would have to be the next day in the afternoon, but there was no guarantee. I ended up booking another hotel at 1am.

Now to make matters worse they are refusing to refund our money because they are claiming that we were offered an upgrade the following day. Not only was the hotel missold, their customer service is full of deceit.

My advise, don't book the Palazzo

Room tip: All amenities are in another hotel
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank toladehin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 10 June 2019

Dear toladehin,

On behalf of The Management and Staff, I would like to thank you for sparing some time to post your review on TripAdvisor.

I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met.

Hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2019

Myself and my husband have just returned from 5 days in Malta, our first ever visit. Having carefully reviewed where best to stay, I settled on booking at the Palazzo Capua in Sliema. What a good choice this turned out to be. The hotel was not only in a fantastic location, but the hotel itself we could not fault. Our suite (Selma Suite) was spacious and clean, with everything you could need. The staff were all very helpful and friendly and could not do enough for you. A minor issue we had was resolved quickly and efficiently. Annexed to the Victoria Hotel meant we had use of all their facilities. The self-service buffet breakfast was plentiful and good quality. I am gluten-free, and although this meant less of a choice, there was still plenty to choose from. The weather was not brilliant during our stay so we made use of the Penny Black (the hotel's pub) for a few evening meals, which were both reasonably priced and tasty. We checked the prices of the food at the other neighbouring hotel (The Palace) and they seemed dearer here for the same thing than at the Penny Black. The hotel was a 5-10 minute walk to the seafront of Sliema where you could pick up the hop-on/off bus, get the water taxi over to Valletta, any number of local buses, or book a cruise/tour. Good shopping area and plenty of restaurants/cafes/bars. A 5-10 minute in the other direction took you to the other side of Sliema where you could also walk round to St Julian's Bay. If there was one slight downside to our stay (and by no means a deal breaker) it would be that the terrace to the suite seemed to back on to the staff smoking/meeting area of the neighbouring hospital. Staff would congregate there (most noticeably around 7.30 - 8.00 am, presumably at shift change, and it could get quite noisy with chatter. This is obviously no fault of the hotel but felt we just wanted to make people aware. Apart from that we would thoroughly recommend this hotel.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank lindatanner84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 22 April 2019

Dear lindatanner84,

We thank you for kindly finding the time to write in your thoughts about your recent stay at Palazzo Capua.
You wrote quite extensively and all Management and staff are extremely appreciative of this. I look forward to share your great comments with the entire team.

Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We all look ahead to welcome you back at The Palazzo Capua in the not too distant future.

Sincerely,

Kevin Callus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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