We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
lindatanner84
Southend-on-Sea, United Kingdom

Our first trip to Malta - great hotel choice!!

5.0 of 5 bubblesReviewed 11 Apr 2019
Myself and my husband have just returned from 5 days in Malta, our first ever visit. Having carefully reviewed where best to stay, I settled on booking at the Palazzo Capua in Sliema. What a good choice this turned out to be. The hotel was not only in a fantastic location, but the hotel itself we could not fault. Our suite (Selma Suite) was spacious and clean, with everything you could need. The staff were all very helpful and friendly and could not do enough for you. A minor issue we had was resolved quickly and efficiently. Annexed to the Victoria Hotel meant we had use of all their facilities. The self-service buffet breakfast was plentiful and good quality. I am gluten-free, and although this meant less of a choice, there was still plenty to choose from. The weather was not brilliant during our stay so we made use of the Penny Black (the hotel's pub) for a few evening meals, which were both reasonably priced and tasty. We checked the prices of the food at the other neighbouring hotel (The Palace) and they seemed dearer here for the same thing than at the Penny Black. The hotel was a 5-10 minute walk to the seafront of Sliema where you could pick up the hop-on/off bus, get the water taxi over to Valletta, any number of local buses, or book a cruise/tour. Good shopping area and plenty of restaurants/cafes/bars. A 5-10 minute in the other direction took you to the other side of Sliema where you could also walk round to St Julian's Bay. If there was one slight downside to our stay (and by no means a deal breaker) it would be that the terrace to the suite seemed to back on to the staff smoking/meeting area of the neighbouring hospital. Staff would congregate there (most noticeably around 7.30 - 8.00 am, presumably at shift change, and it could get quite noisy with chatter. This is obviously no fault of the hotel but felt we just wanted to make people aware. Apart from that we would thoroughly recommend this hotel.
Date of stay: April 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this review
Responded 22 Apr 2019
Dear lindatanner84,

We thank you for kindly finding the time to write in your thoughts about your recent stay at Palazzo Capua.
You wrote quite extensively and all Management and staff are extremely appreciative of this. I look forward to share your great comments with the entire team.

Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We all look ahead to welcome you back at The Palazzo Capua in the not too distant future.

Sincerely,

Kevin Callus
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹5,180
  • Expedia.com
    ₹6,329
0.2 km from AX Palazzo Capua
Free Wifi
Get rewarded with One Key
  • Despegar
  • ZenHotels.com
    ₹8,149
  • Algotels
0.1 km from AX Palazzo Capua
Heated pool
Indoor pool
Get rewarded with One Key
  • Despegar
  • Expedia.com
    ₹9,002
  • Booking.com
0.7 km from AX Palazzo Capua
Pool
Heated pool
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    ₹4,992
  • Official Site
0.7 km from AX Palazzo Capua
Restaurant
Airport transportation
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹7,051
  • Trip.com
0.0 km from AX Palazzo Capua
Free Wifi
Pool
Superior
Get rewarded with One Key
  • Despegar
  • ZenHotels.com
    ₹5,519
  • Booking.com
0.5 km from AX Palazzo Capua
Free Wifi
Restaurant
  • Booking.com
  • ZenHotels.com
    ₹7,445
  • Priceline
0.8 km from AX Palazzo Capua
Free Wifi
Pool
Outdoor Pool
  • Hotels.com
  • ZenHotels.com
    ₹4,166
  • Algotels
0.6 km from AX Palazzo Capua
Pool
Beachfront
₹10,120
₹9,362
  • Hotels.com
  • Expedia.com
    ₹10,120
  • Trip.com
0.8 km from AX Palazzo Capua
Free Wifi
Pool
View more hotels in Sliema
Reviews (120)
Filter reviews
120 results
Traveller rating
83
19
14
3
1
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
83
19
14
3
1
See what travellers are saying:
Selected filters
Filter
Updating list...
10 - 15 of 120 reviews
Reviewed 16 February 2019 via mobile

Wow .. what a nice place to stay !!! I booked the superior room, with sea views and balcony. The rooms are HUGE and the bathrooms are fantastic .. no complaints at all .. the BEST thing about the room, is the PILLOWS !!! OMG, they are incredible!!! The indoor poop was really nice, especially with it being February:)
The breakfast buffet was nice, with plenty to choose from.
I'm a very picky traveller, and sometimes difficult when it comes to "guest experiences" and the AX Palazzo Hotel - has definitely lived up to my expectations. I look forward to coming back and staying again.

Date of stay: February 2019
Trip type: Travelled solo
1  Thank scottyvalentine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 18 February 2019

Dear scottyvalentine

We are incredibly grateful that you took the time out to leave us this note.
Our hotel values put customer satisfaction as top priority and we are committed to our customers.
Its customers like you that make our job wonderful.

We look forward to serving you again.

Yours sincerely

Kevin Callus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2018 via mobile

We stayed at the palazzo capua for one week. We choose it for our wedding aniversary. We were at the prince charles of capua suite. This suite is hughe since of has a duplex. The room was very clean. It has a very large terras. There are 2 very good working airco's in the suite. The bathroom could be experienced as a little bit small compared to the rest of the suite. We are good sleepers so we werent bothered by the streetnoises. But light sleepers might be.
In the building hou only find rooms. The breakfast is at the next door hotel Victoria. The breakfast was ok. I've had better but also worse in 4 star hotels. It is no probleem that you have to go to the other building sinds the weather was fine and it is a 30 meters or so walk. The pool is als on top of the Victoria and the palace hotel. One small one is only adults which is nice.
The staff is great! I would go back.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Bowlingstrike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 20 December 2018

Dear Bowlingstrike,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. From all of us at AX Palazzo Capua, we wish you a happy wedding anniversary!

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2018

We visit Malta to see family who have moved there every year. We have always stayed at one of the Ax Hotels. We started off at the Palace which was lovely but now we know stay at the connected Palazzo Capua which is historic, charming and well appointed but only has 5 guest suites. The rooms are all individually designed and decorated. They are comfortable and well appointed a perfect quiet place to relax and get away from busy lives.

The Palazzo is the original "Palace" that the Victoria and Palace hotel are built around. The three hotels are separate but connected and share services. This means have everything you could possibly want on site without the feeling of staying in a mega resort. Indoor and outdoor pools, a range of conference and business services, there is a great taxi company, a highly regarded local Spa company run their Beauty services, there are gyms and a range of restaurants. The food is good across the board and several of the restaurants are not your standard hotel offerings seem to have a good local following.

Where the Ax Hotel chain really comes into it's own, is its staff. They are welcoming, warm and friendly. Nothing is too much trouble. They are the reason we keep going back. Any hotel can provide excellent facilities but only good staff can make a it a great experience.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank reluctant-traveler2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 7 December 2018

Dear reluctant-traveler2,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. Until then and on the behalf of everyone at AX Palazzo Capua, I wish you all the best.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2018 via mobile

I booked this hotel for my fiancé & myself to stay in for his birthday present. We decided before going to Malta that we would like to get married there next year. The Palazzo Capua was really nice & I liked the bedroom being on another floor. The breakfast at the Victoria hotel was really good. We are now definitely getting married in Malta next July & although we’ve booked a large villa to stay in I have booked the night before the wedding & the wedding night to stay here. I’m really looking forward to it & would highly recommend.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank Escape09212379059
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 27 November 2018

Dear 698lindsayr,

Thank you for placing your positive comments about your stay at AX The Palazzo Capua on Tripadvisor. We love to hear what our guests have to say about their experiences at AX The Palazzo Capua.

We always go through our guests' comments with considerable interest as your feedback keeps us informed regarding what we can do to ensure you have a memorable holiday.

Looking forward to having you back at The Palazzo Capua again soon.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

My partner and I have just returned from a fabulous stay at the Palazzo Capua staying in the Francesco Suite. The whole holiday experience from booking to our check out was effortless with staff eager to please and anticipating need at each stage. Despite out flight arriving late, the hotel car was waiting and our check in at reception could not have been warmer.
The room was beautiful - spacious with a wonderfully quiet balcony terrace - more like a home than a hotel room. The room was beautifully appointed and we found staff very keen to ensure that we had everything we needed each day, calling both during the afternoon and the evening offering to refresh towels etc. This was exceptional service.
Our breakfasts and dinners were a gourmet delight which we looked forward to each day. The Temptasian restaurant was simply divine.
We were truly sad to leave but will certainly return.
It has to be said that it is the staff who make your holiday and we experienced fantastic service from start to finish. It is clear that staff stay loyal to the hotel and this has to be a credit to the hotel being so well managed.
If you have not tried the Palazzo, the Victoria or the Palace, you simply must.

Date of stay: October 2018
2  Thank kga1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 9 November 2018

Dear kga1,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. Until then and on the behalf of everyone at AX Palazzo Capua, I wish you all the best.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews