We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Bowlingstrike
Hasselt

Geest For our wending aniversary

5.0 of 5 bubblesReviewed 12 Dec 2018via mobile
We stayed at the palazzo capua for one week. We choose it for our wedding aniversary. We were at the prince charles of capua suite. This suite is hughe since of has a duplex. The room was very clean. It has a very large terras. There are 2 very good working airco's in the suite. The bathroom could be experienced as a little bit small compared to the rest of the suite. We are good sleepers so we werent bothered by the streetnoises. But light sleepers might be.
In the building hou only find rooms. The breakfast is at the next door hotel Victoria. The breakfast was ok. I've had better but also worse in 4 star hotels. It is no probleem that you have to go to the other building sinds the weather was fine and it is a 30 meters or so walk. The pool is als on top of the Victoria and the palace hotel. One small one is only adults which is nice.
The staff is great! I would go back.
Date of stay: July 2018
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this review
Responded 20 Dec 2018
Dear Bowlingstrike,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. From all of us at AX Palazzo Capua, we wish you a happy wedding anniversary!

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    ₹5,011
  • Priceline
0.2 km from AX Palazzo Capua
Free Wifi
Get rewarded with One Key
  • Algotels
  • Expedia.com
    ₹6,353
  • Booking.com
0.7 km from AX Palazzo Capua
Pool
Heated pool
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    ₹5,594
  • Booking.com
0.1 km from AX Palazzo Capua
Heated pool
Indoor pool
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    ₹6,445
  • Booking.com
0.0 km from AX Palazzo Capua
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹3,491
  • Algotels
0.7 km from AX Palazzo Capua
Restaurant
Airport transportation
  • Algotels
  • ZenHotels.com
    ₹5,102
  • Trip.com
0.8 km from AX Palazzo Capua
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹4,064
  • Algotels
0.3 km from AX Palazzo Capua
Free Wifi
Pool
Outdoor Pool
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    ₹4,141
  • Booking.com
0.6 km from AX Palazzo Capua
Pool
Beachfront
₹8,952
₹8,277
  • Hotels.com
  • Expedia.com
    ₹8,948
  • Booking.com
0.8 km from AX Palazzo Capua
Free Wifi
Pool
View more hotels in Sliema
Reviews (120)
Filter reviews
120 results
Traveller rating
83
19
14
3
1
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
83
19
14
3
1
See what travellers are saying:
Selected filters
Filter
Updating list...
12 - 17 of 120 reviews
Reviewed 30 November 2018

We visit Malta to see family who have moved there every year. We have always stayed at one of the Ax Hotels. We started off at the Palace which was lovely but now we know stay at the connected Palazzo Capua which is historic, charming and well appointed but only has 5 guest suites. The rooms are all individually designed and decorated. They are comfortable and well appointed a perfect quiet place to relax and get away from busy lives.

The Palazzo is the original "Palace" that the Victoria and Palace hotel are built around. The three hotels are separate but connected and share services. This means have everything you could possibly want on site without the feeling of staying in a mega resort. Indoor and outdoor pools, a range of conference and business services, there is a great taxi company, a highly regarded local Spa company run their Beauty services, there are gyms and a range of restaurants. The food is good across the board and several of the restaurants are not your standard hotel offerings seem to have a good local following.

Where the Ax Hotel chain really comes into it's own, is its staff. They are welcoming, warm and friendly. Nothing is too much trouble. They are the reason we keep going back. Any hotel can provide excellent facilities but only good staff can make a it a great experience.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank reluctant-traveler2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 7 December 2018

Dear reluctant-traveler2,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. Until then and on the behalf of everyone at AX Palazzo Capua, I wish you all the best.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2018 via mobile

I booked this hotel for my fiancé & myself to stay in for his birthday present. We decided before going to Malta that we would like to get married there next year. The Palazzo Capua was really nice & I liked the bedroom being on another floor. The breakfast at the Victoria hotel was really good. We are now definitely getting married in Malta next July & although we’ve booked a large villa to stay in I have booked the night before the wedding & the wedding night to stay here. I’m really looking forward to it & would highly recommend.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank Escape09212379059
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 27 November 2018

Dear 698lindsayr,

Thank you for placing your positive comments about your stay at AX The Palazzo Capua on Tripadvisor. We love to hear what our guests have to say about their experiences at AX The Palazzo Capua.

We always go through our guests' comments with considerable interest as your feedback keeps us informed regarding what we can do to ensure you have a memorable holiday.

Looking forward to having you back at The Palazzo Capua again soon.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

My partner and I have just returned from a fabulous stay at the Palazzo Capua staying in the Francesco Suite. The whole holiday experience from booking to our check out was effortless with staff eager to please and anticipating need at each stage. Despite out flight arriving late, the hotel car was waiting and our check in at reception could not have been warmer.
The room was beautiful - spacious with a wonderfully quiet balcony terrace - more like a home than a hotel room. The room was beautifully appointed and we found staff very keen to ensure that we had everything we needed each day, calling both during the afternoon and the evening offering to refresh towels etc. This was exceptional service.
Our breakfasts and dinners were a gourmet delight which we looked forward to each day. The Temptasian restaurant was simply divine.
We were truly sad to leave but will certainly return.
It has to be said that it is the staff who make your holiday and we experienced fantastic service from start to finish. It is clear that staff stay loyal to the hotel and this has to be a credit to the hotel being so well managed.
If you have not tried the Palazzo, the Victoria or the Palace, you simply must.

Date of stay: October 2018
2  Thank kga1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 9 November 2018

Dear kga1,

Thank you so much for visiting us and for sharing this recent stay with all the other travelers.

We strive for every guest to provide a wonderful visit and really appreciate your feedback. I am glad to read that our hotel facilities and services met your expectations. It is reassuring to read that you have received excellent service from our team members who strive their best for our esteemed guests; will certainly share your kind comments with the whole team.

Kindly be ensured that on our side as well, we are looking forward to welcome you back in the property in a not too distant future. Until then and on the behalf of everyone at AX Palazzo Capua, I wish you all the best.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2018

This hotel is part of three closely-related hotels, believed to be now under one management. We booked a room in a historic old building, but because of a wedding function that happened to co-inside with our visit, were given a room in a less pretty modern building, because the hotel was overbooked – not so nice! The room itself was fine, and breakfasts and dinners were also OK.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Alexander B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 22 October 2018

Dear Alexander B,

I am extremely concerned and disappointed in reading your review. I certainly understand your frustration and this is definitely not the level of service we are renowned for.

Please accept my sincerest apologies for the inconvenience and disappointment. I understand that is too late to make up for any discomfort caused and truly regret to read points you mentioned in your feedback.

I sincerely hope that you will grant us with opportunity to restore your confidence in our hospitality by visiting our hotel again in the future.

Yours sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

We chose to stay at the Palazzo Capua for our honeymoon when we have stayed there before.When we booked, we wrote that it was our honeymoon and asked gentle to have The Frascesco suite again. At the arrival , we were told that we could not get the room we requested but insted on other nice delux room. The room was very tired, poorly cleaned and with an AC that healed.We are a nice couple and we don´t like to complain, but we went to the front desk several times, trying to accommodate and got on the day after we got decorating on the bed when they had missed the wedding, a bottle of compensation but still the room was not in a good condition The damage was already done and we just have to accept. At last feedback to you When a guest requests a particular room, it is better with honesty that you can´t live up to expections specially when it is a celebration or wedding , we could have chosen Palace or Victoria instead. When it comes to the room, the suite really needs a complete renovation
Overall a wonderful trip but a disaster room
ps WE ARE STILL MARRIED
T&B

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TittiA28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 29 October 2018

Dear TittiA28,

Thank you very much for staying at the AX Palazzo Capua and taking a moment to share feedback on your stay with other travellers.

I can see through your review that we may not have fully met your expectations and that we could have provided a better overall experience during your stay in our hotel.

We are also grateful to receive your comments. We are continuously striving to achieve service excellence and with such feedback we can address shortfalls and improve our quality. Be assured that I made a note of your remarks and have cascaded them to the appropriate heads of departments.

It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

I do sincerely apologize for any inconvenience and disappointment caused you.

I truly hope to have the opportunity to welcome you back again at the AX Palazzo Capua.


Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews