We visit Malta to see family who have moved there every year. We have always stayed at one of the Ax Hotels. We started off at the Palace which was lovely but now we know stay at the connected Palazzo Capua which is historic, charming and well appointed but only has 5 guest suites. The rooms are all individually designed and decorated. They are comfortable and well appointed a perfect quiet place to relax and get away from busy lives.
The Palazzo is the original "Palace" that the Victoria and Palace hotel are built around. The three hotels are separate but connected and share services. This means have everything you could possibly want on site without the feeling of staying in a mega resort. Indoor and outdoor pools, a range of conference and business services, there is a great taxi company, a highly regarded local Spa company run their Beauty services, there are gyms and a range of restaurants. The food is good across the board and several of the restaurants are not your standard hotel offerings seem to have a good local following.
Where the Ax Hotel chain really comes into it's own, is its staff. They are welcoming, warm and friendly. Nothing is too much trouble. They are the reason we keep going back. Any hotel can provide excellent facilities but only good staff can make a it a great experience.