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Valla53
Frankfurt, Germany

Quiet and unique

5.0 of 5 bubblesReviewed 24 Jun 2016via mobile
This is a beautify old palace restored and built into a very unique small hotel! Only a few rooms are available making it the most quiet hotel I ever been too! Never met anyone in the corridors. Very good value for money.
The rooms are very spacious and you surely will enjoy your stay by using the facilities of the hotel next door.
Date of stay: June 2016
Trip type: Travelled as a couple
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Kevin_Callus, Manager at AX Palazzo Capua, responded to this review
Responded 27 Jun 2016
Dear Valla53,

Your review on TripAdvisor titled 'Quiet and unique' does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 June 2016

The Palazzo Capua is a collection of suites and function rooms. Ours was the Prince Charles suite, two floors, the lounge and bathroom downstairs with the bedroom in the upstairs part (see photos on website).
The floor had clearly not been hoovered properly and had bits over the carpet. The bed was clean enough although not a very big bed, a double bed not Kingsize so if you like your space think again!
The bathroom was nice enough although narrow so just one person at a time really.
One evening they had a function downstairs, a birthday party (under our suite) which they thought would be fine for it to carry on past 12 am! There is a hospital next door too so I was surprised. After 3 phone calls to reception they eventually turned the music down. The next day we had a complimentary bottle of wine from reception as apology which was nice of them.
Bottles of water in the room are not free (although placed in a way as to suggest they were complimentary), they tried to charge us on checkout although there was no price tag or anything to say it was to be purchased.

Considering what they are trying to do in providing a top notch experience you would have thought a bottle of water each day would of been something to add to the service. There was a shop just up the road so bottles water purchased there no problem.

We had breakfast with our room (in the Victoria hotel) and it was nice enough, a bog standard English breakfast and continental too. I say bog standard because the bacon came out as if it had been dropped and scrambled too also the sausages were nothing special. It did the job each morning and was O.k. saying that.

There is a swimming pool at the top of The Victoria hotel that we could use as part of the Palazzo Capua stay. It had great views and plenty of sun loungers with free towels (this was our favourite bit of the stay) as well as the nice restaurant.

This place is fairly close to things in and around Sliema and I would highly recommend hiring a car to travel round the islands, it's pretty easy that way. There is a car park too (you have to pay).

All in all it was a nice stay despite a few issues.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Latin_music_lover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 21 June 2016

Dear Latin_music_lover,

Thank you for taking the time to write a review about your experience at Palazzo Capua.

I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met.

We have taken on board your comments in our to enhance our product and service provided.

Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2016

Room tip: My room had a balcony and we could sit outside, whereas some rooms didn't offer this, so ask for a balcony.
Date of stay: June 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 13 June 2016

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Reviewed 3 June 2016

Staff,Rooms,Facilities all Fabulous :) From the moment we arrived we were made to feel special,The staff at reception always seemed glad to see us.With a friendly smile and beautiful manners they would help with any enquiry we had day or night.The room [Tagliaferro suite] was glorious with a beautiful terrace all to ourselves.Palazzo Capua is just next door to The Victoria Hotel and we had full use of all the facilities there [spa,gym,restaurants,bars etc]The rooftop pool had AMAZING views across to the sea :) The pool bar wasn't too pricey with tasty snacks and good portions.The Breakfast restaurant staff were so helpful and pleasant..Visited the Penny Black bar for happy hour cocktails reasonably priced and a comical barman.Breakfast buffet was delicious .. full English,fruit,yoghurt,cheese.breads,coffee a great selection .Cleaning staff were lovely.Very efficient and very sweet when asked for yet more towels.It was my Birthday during our stay and I was surprised with a bottle of wine and fruit in our room.It really was a wonderful place.I cannot fault this hotel and we WILL be going back very soon.HUGE THANK YOU to all the Staff :) See you soon x

Room tip: Rooms are beautifully furnished and kept.
Date of stay: May 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank welshsara2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin_Callus, General Manager at AX Palazzo Capua, responded to this reviewResponded 6 June 2016

Dear welshsara2013,

Your review on TripAdvisor titled "AWESOME What a welcome :) 5* More like 10* AMAZING" does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2016

This hotel is in Sliema. Guests arriving at this hotel should go next door to its sister hotel "the victoria hotel" to check in.
The Palazzo Capua does not have a reception, it is a 200 year old palace which is comprised of 5 suites.
Breakfast is also served at the Victoria Hotel.
We stayed in the Penelope suite, which was 2 levels, bedroom upstairs and small living area and bathroom downstairs.
The entry into the hotel was quite grand and impressive. The suite was large, comfortable and clean, the downstairs bathroom was a bit inconvenient.
The room furniture looked a bit worn and weathered and was a bit of a let down after the grand entry of the hotel.
The breakfast in the Victoria hotel was quite good with a spread of hot and cold foods.
The hotel reception staff were helpful.
The cheapest way to get to the hotel from the airport is by bus euro 1.5, take the X2 bus, buy the tickets inside the airport (you can buy a multi trip ticket cost is euro 1.25 per trip), its about an hour trip. At the airport go to tourist information, get a map and ask which stop to get off at. Its about a 15 minute walk from the bus stop to the hotel. Hotel offered free wifi, which was a bit patchy.
Overall on ok hotel, I would stay there again.
Valleta, the capital is a 10 minute ferry ride away, cost euro 1.5, Mdina is about a 1 hour bus trip away euro 1.5 (all bus & ferry costs euro 1.5 / trip, 1.25 with multi trip card). Just a tip, the buses dont always stop, so flag them down, they also can run ahead of their timetable.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Thank VicM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rev_Manager, Manager at AX Palazzo Capua, responded to this reviewResponded 10 May 2016

Dear VicM,

You kindly took the time to submit your review on TripAdvisor and we thank you for this.

All feedback from guests is appreciated and rest assured that while we enjoy hearing that you had a good stay at Palazzo Capua, your suggestions are always acknowledged and discussed on Managerial levels.

We look forward to seeing you back for more 'royalty' time at Palazzo Capua.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2016

We stayed in the Prince Charles of Cappua suite which is the one shown in the photos on the website, the suite was spacious and well planned with a large balcony. It was spotlessly clean and the bathroom was light and well equipped. The Palazzo Cappua also provides a great base for exploring Sliema and the rest of the island.
Other contributors have commented on the noise, our suite was a first floor one we didn't notice the noise from the either the car park or the hospital next door.
On two of the nights we stayed there were events in the downstairs rooms, a business meal and a wedding, and yes, you could hear a little noise until just after midnight but it didn't bother us at all.
We had breakfast included in our package which was next door in the Victoria Hotel, breakfast consisted of hot and cold buffet with plenty of choice and was always fresh and nicely cooked and presented. The hotel had a nice bar area also serving food as did the sister hotel, The Palace, which is connected to The Victoria. The rooftop terrace and the spa facilities are great but the gold star definitely goes to the great customer service we received....special mention and thanks to Charles on front of house who always had a smile and to whom nothing was too much trouble. All staff, reception, waiters, bar staff and cleaners were friendly and helpful and if we were to return to Malta we would definitely return to The Palazzo Capua or The Victoria hotel. Thank you for a great holiday!

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JandNLancashire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rev_Manager, Manager at AX Palazzo Capua, responded to this reviewResponded 5 May 2016

Dear JandNLancashire,

Your review on TripAdvisor does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,including Charles whom you mentioned are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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