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Reviewed 8 July 2019 via mobile

My first impression about this towering structure right in the middle of the capital's financial district. Is the design itself. You have to be in, to impress.
My honest opinion was observing the front desk staff serving the weary travellers just checked in from a long distance trip, to be accomodated. As waiting time for the rooms availability was fast considering that its the peak season.
What impressed me most was the assistace by Marelle at the front desk finding a room available for a guest which suited her mobility, needing extra facilities in the room as requested. So impressed as we found up that there is a disabled room configure as part of this hotel well suited for them. Happy indeed as the guest had a big nod to suit her needs. Seldom I found or observed in my years of travel . A commendation to Fosshotel Reykjavic. Not to mention the best service under the Stewardship of Marelle and her dynamic team that day. A special mention to them that passed beyond expectations.
The room we had was impressive and was quite indeed beautiful ambience and modern, suits the modern traveller. Rooms well appointed, clean and loved the style and fittings.
Housekeeping was impressive and very helpful staff. Another plus in my observation.
We had a chance to dine at the inhouse restaurant having a buffet dinner. Passed our expectation. Again helpful staff and good chef out there talking to the guest about the food of the day.
The breakfast counter were well stock with opions for travellers. Surprised to see a noodle bar.

Having this wonderful experience that was given to us and observed during our short stay.

We highly recommend this place to stay and would not hesitate to be booking here again in our future trips.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Melb_Ozdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestR28, Guest Relations Manager at Fosshotel Reykjavik, responded to this reviewResponded 9 July 2019

What a wonderful review Ruben

Thank you very much for choosing Fosshótel Reykjavík and letting us have an impression of your stay. I really appreciate the time and attention you have given to giving us such precise feedback on your most recent visit.

It was our pleasure to be your host during your time in Reykjavík and we are more than pleased to hear that we surpasses all of your expectations.

We pride ourselves on delivering exceptional and personalised service here at Fosshótel Reykjavík and to learn that we got this so right, is excellent news. Marelle´s friendly and accommodating attitude is heart-rending and we are truly blessed to have her on our team. Although we are extremely proud of our modern and clean accommodation, nothing trumps the staff that we believe are the heart and soul of the hotel.

I have already had the honor of sheering your fabulous review with the whole team here at Fosshótel Reykjavík and they were all just as excited as I was.

We are most grateful to you for your generous comments and we can’t wait to welcome you back for another memorable stay later this month.

Yours sincerely,
Dagrún A. Pettypiece,
Guest Relations Manager.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2019

There were no negatives about this hotel and many positives. The breakfast stood out by providing everything that one could wish for. Nice central location with easy access to all main attractions in Reykjavik.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank T8335ZLstevenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestR28, Guest Relations Manager at Fosshotel Reykjavik, responded to this reviewResponded 9 July 2019

Dear Steven B

Many thanks for taking the time to review Fosshótel Reykjavík on TripAdvisor.

I am thrilled to read of what an enjoyable and memorable time you had with us and that we exceeded all your expectations with our convenient location and breakfast buffet.

We are indeed fortunate to be blessed with one of the best location in the city with the main street in only a five minute walking distance, yet far enough to be bothered by the busy night life during the weekends and of cores the cherry on the top, being the pick up right in front of the hotel for your everyday excursions.

I speak for us all when I say, we would love to have you back one day for another memorable stay.

With much appreciation,
Dagrún A. Pettypiece,
Guest Relations Manager.

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Reviewed 6 July 2019

Pleasantly surprised. The food is really good. Room service is fast and efficient. When entering the area Reception I was greeted by Patrice. Very professional, kind and smart to work with. She set the tone for everyone else came in contact with at the hotel. Customer Service, kindness and generosity from everyone at the hotels seemed to be second nature. The hotel hires an excellent staff.

Date of stay: June 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Peggy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestR28, Guest Relations Manager at Fosshotel Reykjavik, responded to this reviewResponded 9 July 2019

Dear Peggy H

I am delighted to read of what an enjoyable experience you had whilst guests of ours.
It was a pleasure to have you staying and I would like to thank you for taking the time to review us on TripAdvisor.

We take great pride in our personalized service here at Fosshótel Reykjavík and I am thrilled to learn that my staff did everything possible to make your stay a memorable one especially Patrice whom we are so very fortunate to have working with us. I am also pleased that you had the opportunity to dine in our restaurant and that everything was to your liking.

We would love the opportunity to show you the same hospitality on your next trip to Iceland.


With much appreciation,
Dagrún A. Pettypiece,
Guest Relations Manager.

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Reviewed 3 July 2019

Staffs were very helpful, especially Jerry. He was very attentive and friendly. With his good knowledge of local informations we got to book tour through him and enjoyed delicious local cuisines. He is an asset to the hotel.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestR28, Guest Relations Manager at Fosshotel Reykjavik, responded to this reviewResponded 8 July 2019

Dear Lee S

Thank you so much for your review and kind comment in regards of our wonderful staff here at Fosshótel Reykjavík especially Jerry.

I look forward to share your kind comments with him along with the rest of our staff.
We work very hard to ensure our guests have a great experience at our hotel, therefore it is very rewarding to know were able to exceed that goal with your visit.

I sincerely hope that we will continue to be your hotel of choice if you ever return to Reykjavík.

With much appreciation,
Dagrún A. Pettypiece,
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

Nice hotel. Staff very friendly, and helpful. Nice relaxed atmosphere. good location for the town and the cruise terminal. Would definately use again if we were in Reykjavik. Airport coach stops right outside hotel.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee17776640584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestR28, Guest Relations Manager at Fosshotel Reykjavik, responded to this reviewResponded 8 July 2019

Dear Sightsee17776640584
Many thanks for taking the time to review Fosshótel Reykjavík on TripAdvisor.

It was our pleasure to be your host during your time in Reykjavík and we are more than pleased to hear that you found the atmosphere relaxed and our staff to be friendly.

We are indeed blessed with one of the best location in the city with the pickups and drop offs right outside the hotel and with only a five minutes walking distant from the main shopping street.

We are most grateful to you for your generous comments and we hope to welcome you back for another memorable stay in the future.

With much appreciation,
Dagrún A. Pettypiece,
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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