I travelled with my husband and 8 year old grandson to Enontekio from Manchester on December 23rd on a Winter Wonderland Santa Daybreak trip. We booked with Lapland Holidays who were agents for Transun. There are differing reviews concerning this company. It would appear to depend on which airport you flew from as to how your experience was. We flew with Thomas Cook. They had made an effort at the airport with decorations at checkin. The flight attendants were very pleasant, wearing Christmas hats and playing Christmas music. We were encouraged to sing along to 'Let it Go' from Frozen as we arrived in Enontekio. The film Elf was played on the outward journey (there is a charge for headphone hire). The airport is very small and you have to walk over ice to get to it from the aeroplane. Once through customs, we were directed onto our coach. The first problem was encountered here as there were more people than seats and some children had to sit on knees. This was not only unsafe but also uncomfortable whilst wearing many layers of thermal clothing. The journey from the airport was quite magical. The scenery was spectacular through forests of white trees. Now came the second problem- the coach driver missed our turn off making us spend an extra half hour on the coach retracing our journey. We went to get our snow clothes but it was so busy we had to stay in the coach and then go to another place for food. This was typically Finnish. The food was perfectly acceptable. By now it was almost dark (1pm). We went for thermal clothing. Although I was wearing ski clothes with many layers, the attendant insisted we take the extra clothes as it was cold even for them! -33 degrees C!!!! After much waiting around - broken zips, no snow boots left etc. we went to the Santa Safari. The agent who travelled with us gave us no information at all about where we were or where the different activities were. Other agents on other coaches were better than this. We queued for a husky ride on a frozen lake. It was difficult to see as we had to cover our faces and as I wear glasses they misted over and froze! It was too cold to go on the snowmobiles. We waited to go on the motorised sleigh to see Santa. 15 minutes wait in such cold temperatures wasn't great. The journey to Santa was wonderful - really magical. Snowflake the elf met us. She was rather tall for an elf but very pleasant. We saw Santa. We were not rushed at all and my grandson enjoyed the experience very much. After this, we had to ask people where the reindeer ride was and the tobogganing. Our rep hadn't even told us what time to meet or where. We waited for the reindeer ride and then were directed to a tepee where hot chocolate and ginger biscuits were being served. There was an open fire in here but because of the extreme temperatures it was difficult to move as there were so many people crowded in there. Luckily my grandson doesn't feel the cold so he was fine but there were many children crying. A tip - buy glove and shoe warmers from Halfords and put them in before you get off the coach. Also, you definitely need a torch. My husband and grandson enjoyed the tobogganing while I stayed round the fire! Someone came in the tepee and said our group should meet by the restaurant at 6pm. We didn't even know there was a restaurant, and we had to ask where the toilets and gift shop were. As I said , we were given no information. The gift shop was small and charged normal gift shop prices. We met as requested and then waited half an hour for 3 people who didn't seem to realise that the rest of us had been waiting for them. At the airport, there were not enough seats and we had to stand for an hour and a half! This trip could have been so much better if the organisation was improved.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.