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All reviewsbishops armsthe rivernice hotelexcellent locationgreat pubhotel pubthe ground floorbreakfast roombalcony doorlong walk to our rooman older buildingclose to shopsbreakfast is servedper yearhotel parkingstreet parkingrailway station
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Reviewed 18 July 2018 via mobile

Visited the hotel with kids and family and by the first look it has a nice location with nice rooms. But! We went here with 32 degrees outside and found no airconditioning or fan in the room. When opening windows trying to get some sleep, the noise from the backyard was horribly loud. Thought 4 stars would have AC as standard but obviously not. Did not sleep for a second :(

Stayed: July 2018, travelled with family
Thank sborgersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaBWedberg, Hotelldirektör at Elite Stadshotellet Karlstad, responded to this reviewResponded 19 July 2018

Thank you for your feedback!
Sorry to hear that you're not satisfied with your stay. The weather the last couple of months have been extreme, usually our system can provide a good temperature during nighttime. We've bought some more fans, but they are unfortunately all sold out in Sweden right now.

Hope that we will have the opportunity to have you as our guests again, in colder temperatures
best regards
Anna Björkenstam Wedberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

I really cannot understand who writes positive reviews
I have got only one thing to say
STAY Away
I booked two superior rooms got the on third floor where the lift only goes up to the second
The rooms are old the whole building is fallung apart
Dirty and old
fashioned the beds are broken the matresses are dirty and thin
and soft
Horrible experience

Stayed: July 2018, travelled with family
Thank Luba R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaBWedberg, Hotelldirektör at Elite Stadshotellet Karlstad, responded to this reviewResponded 19 July 2018

Thank you Luba for your feedback.
We are sorry to hear that you are not satisfied with your stay at our hotel. As we explained when you checked in, double rooms at Elite Hotels are called superior rooms, if you wish a bigger size we recommend you to book our deluxe rooms. We arranged for you to change rooms to another floor and offered you help to carry your luggage. Usually we get positive reactions regarding our soft beds, but not everyone likes them.

Hope that you'll enjoy the rest of your trip,
regards
Anna Björkenstam Wedberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Friendly staff. Beautiful, clean & spacious accommodations. Breakfast with many choices & delicious. Location is a 5 minute walk from train station, in an area with many shops & restaurants, on waters edge with great views & a walking trail/park. Best pub in town with great restaurant in hotel. Perfect.

Stayed: July 2018, travelled with family
Thank Sonya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaBWedberg, Hotelldirektör at Elite Stadshotellet Karlstad, responded to this reviewResponded 16 July 2018

Thank you for this review! We are so happy to hear you are enjoying your stay with us! Good to hear this is not your first time at our hotel either, we hope to see you here again!

Best regards
Anna Björkenstam Wedberg

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Reviewed 22 June 2018

The hotel is conveniently located to the central bus station, train station and local shopping. The hotel is comfortable, clean and very friendly staff. Recommend it overall.

Negative: I am picky about showers making the rest of the bathroom wet. In my room
Not only was the floor wet, but so was the sink counter and the shelving below. It’s just a matter of bad design. Expend a few towels and you’re fine and on your way.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Elite Hotels of Sweden
Thank travelreviewer714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaBWedberg, Hotelldirektör at Elite Stadshotellet Karlstad, responded to this reviewResponded 27 June 2018

Thank you for your feedback! Happy to hear you enjoyed your stay!

Welcome back!
Best regards
Anna Björkenstam Wedberg

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Reviewed 13 June 2018

Upgraded the room to deluxe. View directly on a metalroof. That did not felt very deluxe. The roof was a tad higher than the small frech balcony so it felt like a bit below ground floor. The deluxe should be on higher level, But the room was very spacious and vell maintained. Clean and fresh. Bathrobes was nice. Breakfast by the river excellent. Staff also professional and helpful.

Room Tip: Room on a high floor, dont book standard. Upgrade, Took a peek and they where really petite.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eivind S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaBWedberg, Hotelldirektör at Elite Stadshotellet Karlstad, responded to this reviewResponded 15 June 2018

Thank you Eivind for your feedback!
Happy to hear you enjoyed your stay with us and felt taken care of!
Our deluxe rooms are more spacious then our superior rooms and they are placed on all three levels. The room you stayed in is just above our terrace, and it is one of the few deluxe rooms where you can see the river Klarälven and not have booked a Deluxe with view-room.

We hope to have you as our guest again,
welcome back!

Best regards
Anna Björkenstam Wedberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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