My family searched for a hotel in Karlstad that has a swimming pool and is family friendly. We booked a weekend stay at a Best Western due to the great rate and amenities offered on hotels.com. Upon arriving at the hotel we were told that our room would be offered at a different rate, and that the policy for children's rates would also be different. When we told the desk clerk we saw the rate and amenities on Best Western and also on hotels.com, we were told that it didn't matter to the desk clerk. She said the hotel does not honor the rates and amenities offered on any website other than the hotels own site.
The clerk was rude and told us she didn't care whether we stayed at the hotel or not and that she can offer what ever rate she chooses and she chose not to offer us the better rate. When I mentioned that there were only four cars in the entire parking lot she became hostile. I was trying to add the second part of my plea that maybe customer service is a factor in the low number of guests, and she said she didn't care what anyone thinks.
Needless to say say we were out of country guests and it was already evening, we stayed. The next day our room wasn't cleaned and the hotel closed the pool, spa and sauna facilities to a rowdy group of men. When we told the desk clerk that the reason we chose the hotel was for the rate - which wasn't honored, the family friendly cleanliness which wasn't offered, and the pool which wasn't available, we were told that we could call the manager and complain. We did call the manager, who we were later told is also the owner. The owner has not called us back.
The desk clerk did say that only 34 people were staying at the hotel during the weekend. The hotel is a large hotel, conference center. There was one desk clerk, one hotel service person, one cook and we never saw how many maids (but since our room wasn't cleaned during three days I am not sure if there were a sufficient number). This hotel is like a big hollow shell. Old, outdated and dark, and somewhat deserted and dingy.
We were finally offered a free bedtime snack for the inconvenience, and our son got to swim for 1/2 hour. This hotel is an awful choice for any visitor to Karlstad. The tongue lashing we received and the rude and wreckless "customer service" was insulting. I would not recommend this hotel to any level of visitor, family, couples, older travelers or business.
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- Also Known As:
- Karlstad Best Western