We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful Service - Bait & Switch”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Gustaf Froding Hotel & Konferens
Ranked #9 of 18 Hotels in Karlstad
Reviewed 26 May 2008

My family searched for a hotel in Karlstad that has a swimming pool and is family friendly. We booked a weekend stay at a Best Western due to the great rate and amenities offered on hotels.com. Upon arriving at the hotel we were told that our room would be offered at a different rate, and that the policy for children's rates would also be different. When we told the desk clerk we saw the rate and amenities on Best Western and also on hotels.com, we were told that it didn't matter to the desk clerk. She said the hotel does not honor the rates and amenities offered on any website other than the hotels own site.

The clerk was rude and told us she didn't care whether we stayed at the hotel or not and that she can offer what ever rate she chooses and she chose not to offer us the better rate. When I mentioned that there were only four cars in the entire parking lot she became hostile. I was trying to add the second part of my plea that maybe customer service is a factor in the low number of guests, and she said she didn't care what anyone thinks.

Needless to say say we were out of country guests and it was already evening, we stayed. The next day our room wasn't cleaned and the hotel closed the pool, spa and sauna facilities to a rowdy group of men. When we told the desk clerk that the reason we chose the hotel was for the rate - which wasn't honored, the family friendly cleanliness which wasn't offered, and the pool which wasn't available, we were told that we could call the manager and complain. We did call the manager, who we were later told is also the owner. The owner has not called us back.

The desk clerk did say that only 34 people were staying at the hotel during the weekend. The hotel is a large hotel, conference center. There was one desk clerk, one hotel service person, one cook and we never saw how many maids (but since our room wasn't cleaned during three days I am not sure if there were a sufficient number). This hotel is like a big hollow shell. Old, outdated and dark, and somewhat deserted and dingy.

We were finally offered a free bedtime snack for the inconvenience, and our son got to swim for 1/2 hour. This hotel is an awful choice for any visitor to Karlstad. The tongue lashing we received and the rude and wreckless "customer service" was insulting. I would not recommend this hotel to any level of visitor, family, couples, older travelers or business.

  • Stayed: May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Lonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (212)
There are newer reviews for Best Western Gustaf Froding Hotel & Konferens
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

46 - 50 of 212 reviews

Reviewed 15 July 2007

The hotel is situated outside the city, next to the E18 (main road Stockholm - Oslo). SO the location is not very nice if you're looking for "city life" in Karlstad.

There is a swimming pool on the premises, other than that - nothing in the nearby area within walking distance.

Rooms, service and breakfast allright.

  • Stayed: August 2006, travelled with family
    • Value
    • Location
2  Thank the_oslo_gooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2007

Stayed for one night in April 2007.

Arrived very late (midnight) but still greeted by very welcoming receptionist.

The rooms were fairly tired but comfortable. Breakfast was okay but could have been better. Beds were comfortable.

Personally I would look for an alternative hotel if I was to visit Karlstad again.

  • Stayed: April 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
2  Thank JayPDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
Google Translation

Room Tip: Hvis du er var for lyder om natten og ikke er en fan av danseband, be om et rom høyt oppe i etasjene...
  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank BGK190479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile
Google Translation

Stayed: September 2017, travelled with friends
Thank taxi201212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Karlstad hotels
3.2 km away
Clarion Collection Hotel Drott
2.6 km away
Scandic Winn
Scandic Winn
#5 of 18 in Karlstad
355 reviews
2.9 km away
Elite Stadshotellet Karlstad
Show Prices
Show Prices
Show Prices
2.4 km away
Scandic Klaralven
Scandic Klaralven
#7 of 18 in Karlstad
321 reviews
2.4 km away
First Hotel River C
First Hotel River C
#8 of 18 in Karlstad
165 reviews
2.7 km away
Good Morning Karlstad City
Good Morning Karlstad City
#10 of 18 in Karlstad
210 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Gustaf Froding Hotel & Konferens? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Best Western Gustaf Froding Hotel & Konferens

Address: Hojdgatan 3, Karlstad 654 68, Sweden (Formerly Gustaf Fröding Hotell & Konferens)
Region: Sweden > Varmland County > Karlstad
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Karlstad
Price Range: ₹ 7,200 - ₹ 11,764 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Gustaf Froding Hotel & Konferens 3*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Booking.com so you can book your Best Western Gustaf Froding Hotel & Konferens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Karlstad Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing