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“Modern design and efficiency close to Stockholm's beating heart”

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Mornington Hotel Stockholm City
Ranked #60 of 154 Hotels in Stockholm
Certificate of Excellence
Reviewed 28 August 2012

Mornington Hotel is located in the elegant neighborhood of Ostermalm, next to Swedish Capital’s beating heart and a few steps away from Ostermalm’s metro station, exit north.
Due to these facts, all Stockholm’s most important must see are located within 15’ radius by metro, by far the fastest and easiest way to get around here, taxis are much slower, they can’t enter most of pedestrian areas, they imply longer waits (you’ll never wait more than 3’-5’ a metro train downtown, often much less) they don’t offer the same comfort (no car is bigger than a train and Tunnelbana’s ones, thank to a long 8 coaches composition plus very high frequency are never too crowded, offer plenty of comfortable seats and are very clean) and, last but not least, are much more expensive, so no reason to use them.
Even if you’re overloaded by luggage: metro is very well equipped with elevators and escalators.
The hotel: modern, rational, efficient, perfect English speaking staff, like everywhere here.
Rooms are kind of Spartan in the minimalist Scandinavian way but they’re comfortable and well equipped. View is very nice from 7th floor, the last one. Only problems I point out are the total lack of shelves or whatever to put soap/gel/shampoo into the shower, complicated air conditioning and heating controls even difficult to simply switch off and, not understandable, the lack of meatballs, typical Swedish meal, at breakfast.

  • Stayed: August 2012, travelled as a couple
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Thank A75Milano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this reviewResponded 22 November 2012

Dear Guest,

Thank you for taking your time to leave a review. All comments are important to us to improve our service.

We hope you will visit us next time you are in Stockholm.

Best Regards
Jenny

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 August 2012

With this hotel I am not sure if I liked or not.

It is in the center of the city a plus. The room decoration is different and nice ... but the bed was really uncomfortable and the system of the shower was not really effective.... The complimentary tee was good...

Reception personal was just correct not friendly but not the oposite. But I remember the nice Thai cleanning girl.

Fitness center was not ok for my taste, in two floors, very dark and too much machines, not matt space.

  • Stayed: June 2012, travelled on business
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1  Thank MStravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hforsberg, Revenue Manager at Mornington Hotel Stockholm City, responded to this reviewResponded 27 September 2012

Dear guest. I am sorry that we did not meet your expectations on your visit but I am glad that you liked the complimentary tea that we have in all of our rooms.

Thank you for your comments.

Best Regards
Helena

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Reviewed 26 August 2012

Location was good, it's fairly central with easy access to transport, shopping and restaurants. Room was exceptionally small. There was no wardrobe, just a small hanging rail. There were no shelves or drawers to put small items on/in. Functionality was sacrificed for style.

In the bathroom there was a lovely large mirror with a shelf running the full length of it. Unfortunately, this shelf covered 50% of the sink, which was then rendered almost useless as it was extremely difficult to wash, shave, clean teeth etc. Also, there was no plug for the sink.

After viewing the room we realised we had forgotten to bring any adaptors for our phones and laptops so I went to the reception to ask for some. I was told they didn't have any, they were all in use by other guests. I was told they had 10 adaptors between 220 rooms, I asked if someone could get one or more for us, perhaps from a shop but were told no they would not do that. We could have one if other guests brought theirs back in the morning. I did not think this was good enough and asked to speak to the duty manager. There was no duty manager, only the two reception staff available, so I returned unhappily to the room feeling that they were neither sympathetic nor helpful. Later on my wife also addressed the issue and one of them said to her, "You were nice when you checked in then your husband shouted at me". I denied that I had shouted. Then the staff member started arguing with me - "Yes you did". In an attempt to alleviate the situation and bring peace I said that I was sorry if she thought I had shouted but was told, "Well, it's too late now". We were told that we could speak to the manager in the morning, if we wanted to, about the adaptors. There was no offer that either of them would speak to the manager. Customer service was non-existent. Our first night was completely spoilt because my wife was on business travel and needed to check emails etc. It was the total lack of concern that really disappointed us. We would have accepted there was little that could be done for us that night if the staff had shown greater sympathy and understanding of our plight and had tried to help rather than keep telling us what they couldn't do.

The following day we did speak to the manager, who, although not guaranteeing anything, would see what she could do. In the end, we were provided with all we asked for and two new adaptors were purchased by the hotel.

We would not stay there again.

  • Stayed: August 2012, travelled on business
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1  Thank Wijemanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hforsberg, Hotel Manager Assistant at Mornington Hotel Stockholm City, responded to this reviewResponded 20 September 2013

Dear Guest,

Thank you for your comments. I spoke to you the day after your arrival and we were able to provide you with the adaptors just as you wrote, however this is not the key point of your review. Just as I told you then the way you felt after your arrival is not accepted by us and I thank you for taking the time to talk to me while you stayed with us.
I understand that you may feel hesitant to come back but I hope you will give us another chans and contact me directly if you wish to stay with us again.

Best Regards
Helena

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Reviewed 26 August 2012

We stayed here for several days in June. The room was comfortable, and typically smaller European type, which did not cause a problem as we spent little time there. It was located between two TBana statons which made getting around the city very easy The staff was helpful in their recommendations of sights to see and restaurants nearby. The breakfast buffet, which was included, was great. I would stay here again.

Stayed: June 2012, travelled with family
Thank SwedeJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this reviewResponded 22 November 2012

Dear Guest,

I am glad you took your time to leave a review. It is nice to hear you enjoyed your stay with us.

We hope to see you soon again.

Best Regards
Jenny

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Reviewed 23 August 2012

We stayed at this hotel after a cruise. I chose it for the location and the price. Location is very good. Reception was friendly but extremely unhelpful. Our phone never worked. They said they would look into it but they never did. They didn't care at all. A suitcase was delivered to our hotel and they never told us. Again, they didn't care. Breakfast buffet was good. Our room was the smallest room I've ever seen. But, we did choose a low price of $350. Beds were extremely soft and uncomfortable.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dianemontgomery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this reviewResponded 22 November 2012

Thank you for taking your time to leave your review. The comments are important for us. I am sorry the service did not lived up to your expectations.
I hope we will get another chance if you visit Stockholm again.

Best Regards
Jenny

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mornington Hotel Stockholm City

Address: 53 Nybrogatan | Box 5197, Stockholm 114 40, Sweden
Region: Sweden > Stockholm County > Stockholm > Ostermalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Business Hotel in Stockholm
#40 Romantic Hotel in Stockholm
#42 Luxury Hotel in Stockholm
Price Range: ₹ 7,494 - ₹ 16,870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mornington Hotel Stockholm City 4*
Number of rooms: 221
Official Description (provided by the hotel):
Mornington Hotel Stockholm City is a four-star hotel situated in the quiet area of Ostermalm, right in the city centre. You're sure to feel right at home browsing the 4,000 volumes in our library available to both guests and visitors. Relax with a book in the lobby, enjoy a massage in the Health Club or end an eventful day with a delicious dinner in our friendly restaurant offering all the flavours of the traditional Swedish kitchen. ... more   less 
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Also Known As:
Mornington Hotel Stockholm

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