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All reviewstivoli gardensgreat locationcentral locationtrain stationtop floorthe main shopping streetbreakfast roombuilding workdouble bedthe heart of the cityrooms are smallmini bardanish pastriesboiled eggscold meatsbreakfast was includedfew minutes walk
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Reviewed 21 October 2017

My wife and I have just returned from a three night stay in The Square, which on the whole was enjoyable, despite the seasonally wet weather !!

Alas, The Square Hotel, which up until yesterday had a positive response from us, fell sour of what a true 4* hotel should be about. Friday morning breakfast was a lottery, and some people had to queue to get a seat. The place was heaving and it was clear to see that the breakfast staff were severely stretched in coping with this many people in what is a rather small, badly designed breakfast area. It was far too congested, and at one stage breakfast staff were bringing in tables and chairs from a conference room to aleviate the situation.

Where things really fell down though, was with housekeeping, which had from 10.30 am to 15.00 to clean and tidy our room but had failed to do so. We were going out at 16.00 and requested the room be cleaned whilst we were out. Indeed it was visited in our absence, towells thrown into the bathroom and left above the toilet, no bins emptied, hair which was in the shower when we arrived still not removed, and beds not made up. So we complained once again to reception, who assured us that it had been done, alas we can only summise that they hadn't checked up on it ! Anyway, we were going out for dinner and gave them a second chance to put things right in our absence. We returned at 21.30 and indeed the beds had now been made, the towells still thrown on top of the toilet, no bins emptied, and the hair still in the shower, the shower mat kicked into a corner. If this is housekeeping in a 4* hotel, then all I can say, is you don't deserve your customers. Having been given several chances to put things right, by more than polite and patient customers, you chose to let both yourself and ARP Hansen Hotel Group down. What really rubbed salt into a raw wound was that on check out not a word of apology was offered. We know where we won't be staying when next in Copenhagen ! There's alot of choice, and Tripadvisor customers may well wish to give this establishment a wide berth.

Room Tip: 617 quiet, even better if they clean it for you !
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Musicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Musicus
Thank you for your review.
I am sorry to learn about your experience with the cleaning.
This is definately not the servicelevel we wish to be known for, and I can assure you that I will follow up on this case.
I apologize for all the inconvinience.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

It is a very central hotel, clean, modern, comfortable, ideal to spend a weekend. Of all the hotels we were looking for, it was the only one that offered room for 4 people. Rooms a bit small but with everything you need. Very close to the central station about 400 or 500 meters. Super friendly staff, Cristian the super receptionist !!!. Bicycle rental. The breakfast was very good. Although if you want to spend breakfast in the hotel, there are several very close premises that are very good for breakfast.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Xagiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Xagiri
Thank you for your review.
I am glad that you enjoyed your stay with us, and will be sure to pass along your compliments to Christian.
We hope to be able to welcome you back someday.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

location is great with in walking to most every thing,very friendly staff, rooms could be a little bigger, but a great place. It is a little pricy but for the area with in price.The foyer is very large with a bar.

Room Tip: If you want a view ask for a room on the street side
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear James D
Thank you for your review.
I am glad that you enjoyed your stay with us, and hope to see yu back with us again someday.
Best Regards
Helle Salling Røber
Reservation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Excellent location

Reception staff were very pleasant and helpful. The foyer is massive !

A nice spacious clean room with a very good bathroom and shower

Really nice breakfast and served really good coffee !

Stayed: December 2016, travelled as a couple
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Jon W
Thank you for your review.
I am delighted that you enjoyed your stay with us, and will be sure to pass along your compliments to the entire staff.
We hope to be able to welcome you back someday.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Location: great
Check-in: fast
Room: dirty (see image; after complaining for the second time, somebody showed up and cleaned the worst parts with water and some toilet paper - no proper cleaning tools.) room smelled bad too.

I wouldn't recommend the hotel. Clearly no 4*

Stayed: October 2017, travelled on business
Thank Dennis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 17 October 2017

Dear Dennis N
Thank you for your review.
I am very surprised to read your review.
This is not the level of service we are well known for, and I will take action on this immidiately.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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