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“Busy restaurant”

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The Square Copenhagen
Ranked #36 of 118 Hotels in Copenhagen
Reviewed 21 October 2017

We were a family of five staying in two connecting rooms. The breakfast restaurant was extremely busy whether coming at 8.00 or 10.00, and seemed way too small for a hotel of this size. We were unable to find seating together, and had to "fight" to get coffee in the long queue. The toilet in one of our rooms was running all night making it difficult to sleep. This was not up to the usual standard of Arp-Hansen...

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jakob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Jakob V
Thank you for your review.
I am sorry that the hotel did not live up to your expectations.
Please always feel free to contact the front desk during your stay if there is anything that needs to be improved in your room.
Unfortunately we cannot make the restaurant bigger, but we always do our utmost to try and optimize the space we have.
Best Regards
Jens Wittendorff
General Manager

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Reviewed 21 October 2017

My wife and I have just returned from a three night stay in The Square, which on the whole was enjoyable, despite the seasonally wet weather !!

Alas, The Square Hotel, which up until yesterday had a positive response from us, fell sour of what a true 4* hotel should be about. Friday morning breakfast was a lottery, and some people had to queue to get a seat. The place was heaving and it was clear to see that the breakfast staff were severely stretched in coping with this many people in what is a rather small, badly designed breakfast area. It was far too congested, and at one stage breakfast staff were bringing in tables and chairs from a conference room to aleviate the situation.

Where things really fell down though, was with housekeeping, which had from 10.30 am to 15.00 to clean and tidy our room but had failed to do so. We were going out at 16.00 and requested the room be cleaned whilst we were out. Indeed it was visited in our absence, towells thrown into the bathroom and left above the toilet, no bins emptied, hair which was in the shower when we arrived still not removed, and beds not made up. So we complained once again to reception, who assured us that it had been done, alas we can only summise that they hadn't checked up on it ! Anyway, we were going out for dinner and gave them a second chance to put things right in our absence. We returned at 21.30 and indeed the beds had now been made, the towells still thrown on top of the toilet, no bins emptied, and the hair still in the shower, the shower mat kicked into a corner. If this is housekeeping in a 4* hotel, then all I can say, is you don't deserve your customers. Having been given several chances to put things right, by more than polite and patient customers, you chose to let both yourself and ARP Hansen Hotel Group down. What really rubbed salt into a raw wound was that on check out not a word of apology was offered. We know where we won't be staying when next in Copenhagen ! There's alot of choice, and Tripadvisor customers may well wish to give this establishment a wide berth.

Room Tip: 617 quiet, even better if they clean it for you !
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Musicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Musicus
Thank you for your review.
I am sorry to learn about your experience with the cleaning.
This is definately not the servicelevel we wish to be known for, and I can assure you that I will follow up on this case.
I apologize for all the inconvinience.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

It is a very central hotel, clean, modern, comfortable, ideal to spend a weekend. Of all the hotels we were looking for, it was the only one that offered room for 4 people. Rooms a bit small but with everything you need. Very close to the central station about 400 or 500 meters. Super friendly staff, Cristian the super receptionist !!!. Bicycle rental. The breakfast was very good. Although if you want to spend breakfast in the hotel, there are several very close premises that are very good for breakfast.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Xagiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Xagiri
Thank you for your review.
I am glad that you enjoyed your stay with us, and will be sure to pass along your compliments to Christian.
We hope to be able to welcome you back someday.
Best Regards
Jens Wittendorff
General Manager

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Reviewed 19 October 2017

location is great with in walking to most every thing,very friendly staff, rooms could be a little bigger, but a great place. It is a little pricy but for the area with in price.The foyer is very large with a bar.

Room Tip: If you want a view ask for a room on the street side
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  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear James D
Thank you for your review.
I am glad that you enjoyed your stay with us, and hope to see yu back with us again someday.
Best Regards
Helle Salling Røber
Reservation Manager

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Reviewed 18 October 2017 via mobile

Excellent location

Reception staff were very pleasant and helpful. The foyer is massive !

A nice spacious clean room with a very good bathroom and shower

Really nice breakfast and served really good coffee !

Stayed: December 2016, travelled as a couple
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSquare, General Manager at The Square Copenhagen, responded to this reviewResponded 25 October 2017

Dear Jon W
Thank you for your review.
I am delighted that you enjoyed your stay with us, and will be sure to pass along your compliments to the entire staff.
We hope to be able to welcome you back someday.
Best Regards
Jens Wittendorff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Square Copenhagen

Address: Raadhuspladsen 14, Copenhagen 1550, Denmark
Phone Number:
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#24 Luxury Hotel in Copenhagen
#28 Business Hotel in Copenhagen
Price Range: ₹ 9,736 - ₹ 24,178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Square Copenhagen 4*
Number of rooms: 268
Official Description (provided by the hotel):
The Square Hotel- a cool and trendy oasis in the heart of Copenhagen Hotel The Square is a central located hotel, just in front of the City Hall Square, with all attractions within easy reach and with Copenhagen Central Station just around the corner. The Hotel's minimalist style invites to a warm and quiet atmosphere and the hotel staff is known for friendly and welcoming service around the clock. There are a total of 268 rooms, spread over several room categories in which everyone has; aircoolingsystem, free Internet/WiFi, coffee/the set, minibar and more. There is the option of room service all week 7am-10am and 6pm-22pm. On the sixed floor in the hotel restaurant, overlooking the town, you can enjoy our delicious breakfast buffet. Open weekdays 6:30am-10am and weekends 7am -11:00am. On our sixed floor you will also find our exclusive Executive lounge where you can enjoy a glass of wine or a cup of coffee with snacks if you need to work in our silence and warm atmosphere. You have our lounge included in our price if you book our executive rooms or our junior suties. If these categories are not booked, you can of course always buy access to our lounge for DKK 190,- per person per day. There are 4 meeting- and conference rooms at the hotel which has various application possibilities, depending on the purpose. As a guest of the hotel, you have the opportunity, at cost, to use parking facilities around the hotel. Check-in can be made from 3pm and check-out time 12 noon. If you are in a hurry you can take advantage of our express check-out service. We look forward to welcoming you! ... more   less 
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Also Known As:
The Square Copenhagen Hotel Copenhagen
Square Hotel Copenhagen
The Square Hotel Copenhagen

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