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All reviews library bar glass elevator tivoli gardens train station great location opposite tivoli bit dated top floor small balcony central location breakfast buffet mini bar main station street noise modern hotel yogurt wallpaper
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Reviewed 19 October 2017

You can't get any closer to the train station or Tivoli Gardens than the Plaza. Someone did a nice job of restoring most of the rooms and public spaces in the last twenty years, but the day to day management is a bit haphazard. A charming antique glass elevator creaks up to the upper floors from a small lobby. Interior single rooms are a bit tight but acceptable and relatively quiet in a noisy area of town. There was no apparent attempt to service the bathroom or bedroom on the second day and a surprise 3% surcharge was added to the bill on checkout if you used a credit charge issued by a non-Danish bank. The included breakfast in the dinning room, which over looks the train station, and a grilled fish dinner were actually quite good.

Date of stay: August 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank jrftrav16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

To say this is a four star hotel is deception at its best!

The hotel is run down and dirty! The room smells awful and holds no comfort! You can't even have a shower in comfort as it leaks and the towels must be as old as the building itself! The curtains and chairs are stained with god knows what! The beds are hard and the decor needs some serious tlc!

I am totally disgusted! I normally would not write a review but I would hate to think someone would come for a birthday away and have the same experience as myself and my partner did!

I hope the Copenhagen plaza reads the review and takes some action to restore this beautiful building back to the level deserving 2* let alone 4*
That itself would be a delight in comparison!

But Copenhagen itself is a wonderful city so long as you avoid a stay at the plaza!

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank S3064ZOlaurenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception P, Front Office Manager at Copenhagen Plaza Hotel, responded to this reviewResponded 8 June 2018

Dear Lauren,


Thank you very much for your candid review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

We are sorry to hear that you had a bad experience at our hotel.
If you like to elaborate on your stay with us we would be more than happy to hear from you so that we may improve.


Best Regards,
Martin C.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This is an older style hotel directly opposite Central Station, so handy to the airport and close to the Strogan area, walking street and the Hop on Hop Off bus stop- clean and very comfortable- highly recommend for position- we didnt eat here, breakfast is too expensive- Copenhagen is quite an expensive City so our 3 days has been enough for us! Its very easy to get around and a visit to the Tivoli theme park is a must and that is just across the road.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Debbydoodardar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

bed was old and worn - more comfortable to sleep on the floor for 2 nights. very small room especially the shower. not many tv channels.
close to train station. close to city. good location for sights and food.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
2  Thank 890scotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

The hotel is a nicely decorated old fashioned hotel but upon closer inspection I felt parts of it were staying to look tired and in need of rennovtion. We stayed on the second floor and struggled to sleep due to the road noise but this might not be as much as an issue for the higher floors.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank M4016ROandrewt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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