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Reviewed 22 May 2017 via mobile


My things got stolen from my room, I have sent emails, complained at the reception and so far no action has been taken. Please watch out when you are in this hotel, keep your expensive items with you as if you leave them in the room things get stolen. There are no safe boxes to put your expensive things, and there is not even a fridge in the room. The toilets are so small and you wont get shower gel and shampoo unless u ask for it. And noise from the outside made me feel like sleeping on the outside rather than in a hotel!!
A side from 1 receptionist that is very nice, the others were not as welcoming or professional!
If you want a good value for your money, this is not the place!

Stayed: May 2017, travelled solo
1  Thank Abdulla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardis K, Chef  at Hotel Astoria, responded to this reviewResponded 25 May 2017

Hi,

thank you for your review.
I have replied to your email and informed you what is possible to do when your items have been lost. I also informed you that if you need assistance with reporting your stolen perfume, we are available for you.
We do have saftey boxes available in the reception, and guests can get access if they ask our staff members. We do not have fridges in the room.
The bathrooms in our double standard rooms are all with a bathtub, toilet and sink and should be app. 4 sqm.
Yes, we are located on 3 very busy streets and the sounds of City Central Copenhagen surrounds the hotel. The location is therefore one of the best in Cph.
Thank you and have a wonderful day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

Very good located, in front om central train station and very near to restaurants and shops. This hotel has helpfull and nice people, and also a great breakfast, with organic food. Internet was also good.
Rooms are a little bit old and need a update, but are not bad.

Room Tip: Rooms at the opposite side of the train station are more quiet.
  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank pimvdmeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardis K, Chef  at Hotel Astoria, responded to this reviewResponded 25 May 2017

Hello,

thank you very much for this kind review.
We are happy you enjoyed your stay with us.
I hope to see you back with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

Very good because the hotel us located just outside the central train station - I like it when it's close to the public transport links.
Their breakfast is so delicious and organic.
Try Hotel Astoria, you'll jnow what I mean.

Stayed: May 2017, travelled on business
1  Thank UsmanT86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardis K, Chef  at Hotel Astoria, responded to this reviewResponded 20 May 2017

Hi,

thank you so much for your kind words.
I am so glad you enjoyed it.
Yes, we cannot be closer to transportation than we are :)

Have a wonderful weekend.

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Reviewed 13 May 2017 via mobile

I stayed in this hotel because price looked reasonable compared to high prices in Copenhagen. The photos of hotel on Trip adviser looks decent but reality is different. Most terrible thing is that everything looks dirty. A lot of stains on the carpet in halls and inside the rooms. When I complained about it to staff they acted as it is normal thing. Towels always smells strange even if they looks clean, room service don't clean your room properly every day. Only cold dishes for breakfast but food in general is ok. Only good thing was friendly staff and that it is close to all attractions. Will never ever come back here again.

Stayed: May 2017, travelled on business
2  Thank Romil Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardis K, Chef  at Hotel Astoria, responded to this reviewResponded 16 May 2017

Hi,

thank you for staying with us.
I am sorry you did not enjoy your stay.
Yes, there are stains on the carpets, which are old bleach stains that cannot be removed. We hope that the renovation will finish in 2018 so that we can freshen up these smaller things.
But the hotel is cleaned daily by a professional team, and so does the towels. We just do not use chemicals in case our guests are allergic, and therefore they do not smell of parfume.

Hope to see you back when we renovate.
Thank you.

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Reviewed 3 May 2017

The hotel is the best choice if you looking for a good hotel which closes to the central station, you can find it right away once you left the station, and one 1 min walk to the hotel. Our room is on the first floor which is face to the back street, which is quiet than face to station rails. The only problem we met is the carpet in our room is not very clean, besides of this, everything is pretty well done.
Note: they don't have hot kettle if you normally need one when choosing hotels. You have to go to the lobby and ask them to give you some.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank hisalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardis K, Chef  at Hotel Astoria, responded to this reviewResponded 4 May 2017

Hi,

thank you so much for this review.
about the carpets, the stains are from bleaching products used by the former company. We clean the rooms daily but these stains cannot be removed. So we hope to see you with us once we have renovated the other half of the hotel.

We have a 24/7 reception that can offer you hot water whenever you need this.
We do not offer kettles in rooms other than the junior suites.

Thank you and hope to see you back with us again.

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