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Reviewed 16 August 2017

Have been coming back many many times, excellent location next to central station+busses and easy commute to airport. Downtown Aalborg with walking distances to +75 restaurants, supermarkets, cinema, cafe's and tourist attractions.
Rooms of varying sizes, but nice beds and all very clean with multi-channel TV and coffee/tee-facilities. Excellent breakfast with scrambled eggs, sausages, ham, meat-cuts, jam, cereals, juices, youghurt, fresh fruit, coffees and teas and more.
Ideal for business as well as pleasure, good value for money, secure parking available literally 10 feet from entrance.
Old world charm hotel, good friendly service, fast check-in/out.
Will definitely return!:)

Room Tip: No lift to 4th floor, ask for rooms with larger bathrooms, breakfast from 7, TV-lounge and barfacilites cosy and informal
  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Niels_Thor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsen H, Front Office Manager at Best Western Prinsen Hotel, responded to this reviewResponded 18 August 2017

Dear Niels Thor,

Thank you for your very nice feedback regarding your recent stay at Prinsen Hotel.

Your feedback is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are happy to know, that you have been coming back to us many times and we hope you will come back and see us again soon.

Sincerely,

Camilla L.
Receptionist
Best Western Prinsen Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

I would say this hotel is more like a hostel you can maybe use if you have an early train as it lays close to the trainstation. Otherwise I would never stay here. The lobby is more like a small cheap reception and the hotel facilities comes to a chocolate vending machine. I wonder how they ever got to be a Best Western hotel.
Turned out there was no parking availiable, - in the yard I could see, that the hotel has 4 spaces which includes staff parking. Also said there was public parking on site, but it turned out to be in a dodgy location a good walk away. I would say that it is grave misinformation that the hotel offers parking. You can use the public parking in town.
I asked for late check out when I booked, was told it was not possible at all. When I arrived it turned out that the reception could have offered something, but not when I got a no in advance. It was not because they were booked, just because they did not want to offer any service. Very bad I think. Then I was offered a half day price, which turned out to be 2/3 price for 3 hours late check out.
The room was extremely small, smaller and less comfortable than even the cheap Cab- Dan offers in town. The bed was not level so you had the feeling of falling out, the bedsheet was too small for the bed (90 cm bed) so when you turned in bed it came off. The TV was put in a location where you actually could not watch it from the bed, also the window curtain were in front of it.
The shower offers a curtain experience which sticks to you when you shower, the shower was so small that to function it really needed a door. The shampoo container in the shower actually contained soap.
It is very difficult to sleep as you can hear everything from the other rooms, doors banging and people walking in the staircase.
The only positive remarks I have is that the wifi worked well and
the receptionist was friendly when I arrived.

Stayed: July 2017, travelled on business
Thank RieJul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsen H, Receptionschef at Best Western Prinsen Hotel, responded to this reviewResponded 23 July 2017

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us we are sincerely concerned and apologise that we fell short on your expectations in some area.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2017 via mobile

There was a conference in Aalborg on the day I needed a room.

The last room available in Aalborg city centre was in this hotel. Family room.

I was lucky also to get 1 out of the 6 parking spaces in the back of the Hotel.

Easy check in. Clean room, small TV, coffee facilities, bathroom a bit cramped. Okay WIFI.

Room facing the street have traffic noise.

Very basic breakfast.

Stayed: May 2017, travelled on business
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsen H, General Manager at Best Western Prinsen Hotel, responded to this reviewResponded 19 May 2017

Dear Brian
We appreciate that you have taken time to evaluate your stay at our hotel.
Your comments will be taken into consideration.
Hope to see you again.
Best Regards Best Western Prinsen Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2017

Excellent service, very clean, attention to details, friendly staff, full 3-star quality, rooms with coffee/tea facilities, TV with loads of channels, comfortable beds, extra cushions/linnen, superb breakfast buffet and cosy lounge.
Located 100 meter from Central Train Station and Bus Station! +40 restaurants within easy walking distance less than 1 km, affordable supermarket Kennidy Arcade 150 meters. Parking at the hotel, distance 10 meters to entrance!
Old world charm hotel, has been here "always", everybody in Aalborg knws it, situated in The Prince's Street.
Nice change from new "no-personality" hotels.
Ideal for private or business visits to Aalborg!

Room Tip: Absolutely quiet to the back. 4th floor no lift - 1st 2nd 3rd OK?
  • Stayed: January 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Niels_Thor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsen H, Gæsteansvarlig at Best Western Prinsen Hotel, responded to this reviewResponded 25 January 2017
Google Translation

Kære Gæst,

Mange tak for de fine ord om vores hotel. Vi er glade for at De har nydt Deres ophold hos os, og håber at se Dem igen i fremtiden.

De bedste hilsner,
Laura,
Best Western Prinsen Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2016

Extremely well located. A block away from the Bus and Train terminals, Also a short walk from the downtown shops and restaurants. Very clean and quiet. Reasonably continental breakfast.Very friendly staff. I would highly recommend this hotel.

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Constantino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsen H, Front Office Manager at Best Western Prinsen Hotel, responded to this reviewResponded 29 October 2016

Dear Constantino Solano,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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