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Reviews (533)
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All reviewstop floorwhere breakfast is servedtaxi rankvenetian wallsfloor restaurantmodern roomsgreat varietywell located hotelwould definitely stay here againnight staycretan hospitalityrestaurant staffenjoyed my stayair conditioningrooftop barper dayminute walk
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8 - 13 of 533 reviews
Reviewed 7 June 2018 via mobile

Nice hotel, nearby the centre of Heraklion. Bus station is also on the courner. The room was clean and nice. Not very big for 3 persons but if you are not staying long then it's okay. Breakfast was good and with beautiful view.

Stayed: May 2018, travelled with family
Thank Gre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel, responded to this reviewResponded 9 June 2018

Dear Guest,
we appreciate your kind words about the breakfast and the room. We never stop offering our guests top class service in order to create nice memories.
Thank you for your stay,
Greetings from Crete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

Although the Castello City is on a busy roundabout, very little traffic noise was audible inside this pleasant and comfortable hotel, which is also well away from the airport flight paths. Location is excellent for getting around the city generally, and to the main archaeological sites - a taxi rank opposite proved very useful. Our hotel room was on the small side, but we were only in there to sleep and shower, and found the bed very comfortable and the updated bathroom had everything we needed. The air conditioning was quiet, and the WiFi good. As other reviewers have remarked, the Castello City staff are extremely helpful and friendly, particularly the restaurant manager who went out of his way to make sure we enjoyed the excellent breakfast and evening meals we had there.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel, responded to this reviewResponded 9 June 2018

Dear Mrs Judith,
we appreciate your kind words about the personnel, the breakfast and the room. We never stop offering our guests top class service in order to create nice memories.
Thank you for your stay,
Greetings from Crete

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018

We stayed for three nights in order to explore the museums and city of Heraklion. The hotel is located on a very busy roundabout, but the taxi rank is just across the road so very convenient. The rooms are clean and well equipped and have everything you need. However, there is no furniture on the balcony - disappointing. However, the staff are the best thing about the hotel as they are warm and welcoming. One exceptional member of staff is the helpful restaurant/bar manager who always has a smile and never seems to sleep! Breakfast offers a very good choice with something to suit every nationality. We had dinner in the hotel twice and the set menu is good value.

Room Tip: Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise is a problem
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank peregrineventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2018

Good location. 10 minutes walk to the historical center.
Clean rooms and nice breakfast with plenty of choice.
Very good price according to the quality and service !

we had a room for 2 adults and 2 children well equipped with a balcony, fridge, bottle of water and sufficient size.
Bar at the roof offers a nice view.

  • Stayed: April 2018, travelled with family
    • Cleanliness
    • Service
Thank Babadeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel, responded to this reviewResponded 9 June 2018

Dear Babadeda,
thank you very much for your nice words. Mrs Fidelis is always attentive in the needs of our guests. We have the responsibility to keep our guests happy because we respect the fact that they honored us with their choice.
Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking up and down 24 hours, our city is one of the safest.
The stores of the center are 10 minute to the east side on foot and the beach is 15 minutes to the west.
Greetings from Crete

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Reviewed 17 May 2018

The Hotel is situated on a busy roundabout but close your window and it's a restful place. A good, clean room with all amenities. The staff are all very helpful and respectful. I'd definitely go back.

  • Stayed: May 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel, responded to this reviewResponded 9 June 2018

Dear Mr Jan M,
our personnel is always attentive to the needs of our guests. Two years ago we installed triple glazed windows with thermal and sound proof. When the doors are closed, the sound does not enter. There are various types of rooms for all the choices. For the guests seeking total quiet, we have the internal rooms that offer completely noiseless experience

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