Great location, way close to the main square.
I think it’s about time for them start thinking about redesigning some areas.
Spacious rooms with a rare shower experience.
MiniBar products and options should definitely level-up.
Fast Check-In, kind and preppy staff.
Sifis, the porter was very willing and very well engaged in a proper manner.More
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We enjoyed 22 days in November, with good weather in this extremely well run Hotel.
All departments work together in a great spirit of Teamwork, which applies for every single staff member.
Heraklion is a great city, with lots to see and do.
Highly recommended for a quality break!
Long distance buses are excellent, especially on the north coast, and only 12 minutes walk from the hotel.
Dear Valued Guest,
Thank you for taking the time to leave such a positive review following your extended stay at the Aquila Atlantis Hotel.
I am so pleased to know that there were clearly many aspects of our hotel which you enjoyed and that you had such a wonderful stay. We are situated in a great location for exploring the surrounding areas and I am delighted that you were able to enjoy all the area has to offer.
It was certainly our pleasure to host you on this occasion and we look forward to welcoming you again in the very near future.
Kindest regards
George Barelier
General Manager
The hotel’s location is perfect—a five minute walk to the harbor and bus terminal and two blocks from the archaeological museum. The rooms are spacious with balconies—mine faced the Harbor—typical room amenities—coffee, slippers, safe, toiletries, etc. , decent breakfast and comfortable bed. Good wi-fi. I agree it’s a business hotel—not a resort or a place for kids but the hotel does have a gym and pool. The only downside was rather poor TV reception. Would definitely stay here again though.
Dear Valued Guest,
Thank you for choosing Aquila Atlantis Hotel and for leaving such a great review of your time with us.
It is evident from your comments that your stay with us was enjoyable, and we are so pleased that we met your expectations on this occasion. Your praise of our services will be shared with the whole of my team.
I am sorry that you had some issue with the TV reception in your allocated room. This is not typical and we will certainly look at this to avoid any repeat experience.
We certainly hope that you will consider Aquila Atlantis Hotel again in the future.
Kindest regards
George Barelier
General Manager
We had a 30-people conference in the Aquila Atlantis for 4 days. Their team was very professional and the conferencing facilities were great. The hotel also helped us arrange airport transfers and local transportation. The delicious buffet throughout the week is a big plus with local Cretan selections. The whole team is extremely helpful and i'd highly recommend the hotel. It would be nice to stay at Aquila Atlantis again next time.
Dear Valued Guest,
Thank you for taking the time to leave such a positive review following your stay at the Aquila Atlantis Hotel.
It was a pleasure to learn that your time with us was enjoyable for both you and your party. Our Conference Facilities are outstanding and are one of the most luxurious and largest in Heraklion. It was our pleasure to assist you during your stay with us.
We certainly hope that you will consider Aquila Atlantis again in the future.
Kindest regards
George Barelier
General Manager
The hotel is in a good location if being in the heart of the city is what you are looking for. It is a typical "business person" hotel that hosts corporate meetings and trade conferences. There is nothing special about this hotel, and that is why I gave it a 3*** rating.
Dear Valued Guest,
Thank you for choosing Aquila Atlantis Hotel for your recent stay and for taking the time to leave a review of your time with us.
Here at Aquila Atlantis Hotel, we are situated in a prime city location, close to the harbour and its stunning views. We have many repeat guests who return year after year because of our location and who agree with the hotel rating we have been awarded, however, I am sorry if this was not what you were anticipating.
We do advertise that we have a Conference Centre at Aquila Atlantis Hotel, however, we also have lots of other facilities for guests to enjoy such as our Spa and Golf Club, we believe we offer something for every guest although I regret that your own personal opinion differs.
I thank you once again for leaving your review and hope that you would consider us again in the future.
Kind regards
George Barelier
General Manager
It is definitely a business hotel. I was a bit surprised to see that it was 5 star rated hotel. In order to have 5 star rated hotel, they have to have such facilities which include swimming pool, restaurant, fitness centre (a small single room with a few bench press) spa which I did not see. It looked like they just had those facilities to get 5 star ratings but actually its facilities were a bit useless such as fitness centre size of a small single room which was laughable. PROs 1. Staff very friendly but you expect this wherever you go and stay. 2. Location. 5 mins to walk to the centre where all those bars and restaurants were 3. Cleanliness of the room Cons. 1. Breakfast rather too basic for what you pay. 2. Dinner option is not recommended as the foods were microwave heated tasteless foods we stayed for 8 nights and dinner option we chose with additional charge but it was so bad we choose not to have dinner for 2 nights 3. Although room was clean it was tiny room without a bathtub only shower. 4. Toilet amenities were rather cheap as they do not supply those small individual shampoos and shower gels. It was in a sad grey containers which was attached to the wall. No soap. No comb. No nothing. This is 5 star hotel. They say it is for the green environment but it felt rather they wanted to save money. This is my honest review of this hotel. I am sure many other people have different experiences but this is mine. Hotel room is OK but the dinner please take my word for it do not even try. There are many great restaurants in town with half of the price that hotel charges. Shocking that they provided microwave heated foods. Other than that it was OK hotel.
Dear Valued Guest,
Thank you for Aquila Atlantis Hotel and for taking the time to leave your review.
Our main goal is the satisfaction of our valued guests and I am disheartened to read that we didn’t meet your expectations in respect of some of our services and facilities. We believe and certainly it is the opinion of the vast majority of our guests, many whom stay with us year after year, that our hotel meets and exceeds their expectations, I am therefore very sorry to learn of your own personal opinion.
We endeavour to be environmentally friendly and, along with many hotels, no longer offer numerous complimentary bottles of bathroom products. We are ISO and Green Key certified, and these organisations require such action which I am sure you appreciate.
It is with regret that we note your impressions of our food service. We have a dedicated catering team who work hard to deliver a high quality and extensive range of meals. Food can often be a very subjective topic , however, your opinion in this respect is welcomed.
I am deeply sorry that you were not as happy with your stay with us as the vast majority of our guests are and I would like to thank you for giving me the opportunity to respond to your comments
Kindest regards
George Barelier
General Manager
