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Reviewed 30 September 2022 via mobile

The Galaxy Hotel Iraklio is our home
away from home. We’ve been staying at The Galaxy regularly over the past 14 years when visiting family in Heraklion for 2-3 week stays. The service, hospitality, ambience, dining options, pool and gym area are all exceptional.

The staff have become our friends and we look forward in seeing these wonderful people as much as our family. They look after us like we are their family and it makes our lengthy stay even better. They can’t do enough!

The facilities and rooms are so clean and well kept and maintained. We can’t fault the location either and being able to walk into the centre of town through a beautiful park is convenient for us too.

Room tip: Though not located in the centre of town we love the 15 minute walk and taxis are readily available.
Date of stay: September 2022
Trip type: Travelled with family
Thank Juanna M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 September 2022

5* Room was really comfy and really big. We had the executive double room. It was really nice , bathroom was nice and everything you expect from a 5 star hotel.
Only small complaint is the breakfast area is a little small. And once some if the hot food has run out, it takes abit of time for it to be refilled.

Room tip: executive double room is really nice
Date of stay: September 2022
    • Location
    • Rooms
    • Service
Thank williamktlam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 September 2022 via mobile

We have just returned from another wonderful stay at the Galaxy hotel. Everything about the hotel is faultless: the location, the size and quality of the room, hygiene, food and drink and, above all, the impeccable staff. There really can’t be anywhere better to stay in Heraklion! Thank you to everyone at the hotel for making our visit so memorable.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank David O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 September 2022

In every way a four star hotel. Very comfortable room with high end coffee machine and pods, excellent breakfasts, room service, three bars, lovely pool area, amazing staff, all so polite and helpful. I would stay here without hesitation when returning to heraklion.
A slight issue in that it was a good fifteen minute walk to the museum, and half an hour to the quay;. But the no 2 or no 20 bus stopped outside for the centre, and the stop for knossos was less than five minutes away. It would be helpful if this information was made available by the hotel.
There is an outstanding restaurant five minutes from the hotel just up the road towards the city centre.
All I all, a delightful stay and a hotel I cannot fault.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Orion2505
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 September 2022 via mobile

Hotel is fine. But our boat was cancelled from high winds. Our 2 night stay needed to be 1 night. The hotel said they would help onsite but after they did not provide any discount or refund. Hotel and food was good itself. Nice breakfast. Good location.

Date of stay: September 2022
Trip type: Travelled with family
Thank B5163OXjimj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Galaxy Hotel, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Hotel Iraklio, responded to this reviewResponded 16 September 2022

Dear Mr Jim,

Thank you very much for sharing your experience with us. We are pleased to read that your overall stay was good despite the fact that some element of your experience did not live up to your expectations. Please allow us to mention that the hotel has offered an accommodation voucher for one night to use it whenever you come back in the future.
Mr Jim, It would be a great pleasure to welcome you back on your next trip to Heraklion and make your experience just as delightful as I know it can be.

Yours Sincerely

Valantis Trevlakis
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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