5* Room was really comfy and really big. We had the executive double room. It was really nice , bathroom was nice and everything you expect from a 5 star hotel.
Only small complaint is the breakfast area is a little small. And once some if the hot food has run out, it takes abit of time for it to be refilled.

We have just returned from another wonderful stay at the Galaxy hotel. Everything about the hotel is faultless: the location, the size and quality of the room, hygiene, food and drink and, above all, the impeccable staff. There really can’t be anywhere better to stay in Heraklion! Thank you to everyone at the hotel for making our visit so memorable.

In every way a four star hotel. Very comfortable room with high end coffee machine and pods, excellent breakfasts, room service, three bars, lovely pool area, amazing staff, all so polite and helpful. I would stay here without hesitation when returning to heraklion.
A slight issue in that it was a good fifteen minute walk to the museum, and half an hour to the quay;. But the no 2 or no 20 bus stopped outside for the centre, and the stop for knossos was less than five minutes away. It would be helpful if this information was made available by the hotel.
There is an outstanding restaurant five minutes from the hotel just up the road towards the city centre.
All I all, a delightful stay and a hotel I cannot fault.