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All reviews rooftop pool archaeological museum central location bit dated the bus excellent location within walking distance nice hotel the hotel staff the ground floor centre of town buffet breakfast close to the airport balcony knossos crete conference
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Reviewed 11 June 2018

I stayed here for 5 nights in one of their economy rooms - basically no view! Not that that matters as there is a roof top terrace, bar and pool with great views etc. The room was fine and reasonably quiet. Breakfast was very good with great choice and there is also a good cafe downstairs. The staff were friendly and helpful. The location is great with an easy 10 minute walk at most to the harbour. The bus to Knossos palce (no 6) stops right outside the hotel and there is also a bus (no 1) that goes to the airport every 5 minutes that stops just across the road. I enjoyed my stay

  • Stayed: June 2018, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chasapidou E, General Manager at Capsis Astoria Heraklion Hotel, responded to this reviewResponded 5 July 2018

Dear Polygnosi,

Thank you sincerely for your time to review us and for your positive comment!
It is true that our low budget rooms give at the internal hotel patio, this is why they are offered in that great price. We are happy you liked the rest of the room type characteristics.
Our convinient location and our food quality are highly recognised and we are happy you have experienced the same. Our personel is here to offer again the expected service in a future occasion hopefully!

It would be great to have you back again!
Thank you again and have an excellent day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Right by the location with sea views from rooftop. Lovely chill out area and roof bar and pool. Easy walking distance to harbour and fort, shops and restaurants. Staff were friendly. Clean and good selection for breakfast.

Stayed: June 2018, travelled as a couple
Thank beckymumford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chasapidou E, General Manager at Capsis Astoria Heraklion Hotel, responded to this reviewResponded 5 July 2018

Dear beckymumford,

Thank you for your trust in Capsis Astoria Heraklion!
We are happy to know you appreciated our property's convinient place, our personnel, aw well as our awarded buffet breakfast!
We hope we will have the honor to welcome you back again in our hotel and offer you the same service level!

Have an unforgettable summer,
The team of Capsis Astoria Heraklion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

This was a great hotel. Perfect location in the city center. Everything was walkable from restaurants, shops and public transportation. The staff were very hospitable and eager to help. We stayed in a junior suite which is perfect for 3 people. Beds were comfortable and room was clean.

Stayed: May 2018, travelled with friends
Review collected in partnership with this hotel
Thank Annalisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chasapidou E, General Manager at Capsis Astoria Heraklion Hotel, responded to this reviewResponded 4 June 2018

Dear Mrs. Annalisa P,
We thank you sincerely for choosing us for your stay! We are delighted to read you find our lοcation so convinient, the trouth is that Capsis Astoria Heraklion is a landmark for our city for decates and the most easily accessible spot!
Our staff would like to thank you for your kind words, we always strive to offer the best stay experience, so it is nice to see our efforts are rewarded. As per our suites, there is always place for improvement, so we kindly inform you that in case you will be back you will enjoy a fully renovated Junior Suite, as a full refurbishment is arranged to take place this winter in all suite types in our property.

Thank you again, we hope to have the honor to welcome you back to our hotel in a future occasion!
Wishes for an unforgettable summer time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

We spent our 1st 4 nights in Heraklion and the location was excellent on the old town , so close to the port and next door to the architectural museum. Great value for money has a busy lobby with a nice looking lunch area and 1st rate front of house staff. They do a very pleasant breakfast and have a very nice small rooftop pool with lots of loungers and a nice bar also serving snacks. On the down side we did have a very small room , 405, and the bed was the worst we have slept on in years but that aside we loved the staff and you do have to consider the cost you pay for such a good location

Stayed: May 2018, travelled as a couple
1  Thank licksmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chasapidou E, General Manager at Capsis Astoria Heraklion Hotel, responded to this reviewResponded 4 June 2018

Dear licksmith,
Thank you for your trust in Capsis Astoria Heraklion and for staying with us!
We have duly noted your remarks regarding your matress, all matresses are anatomic, but maybe not adequated for all tastes and needs. Please kindly inform reception staff who is always eager to assist you as you say, so that we will look for another option in a future stay for yoy.
We try to offer not only a value for money stay, but exceed your expectations and we are happy to see our amenities, services and menu options were up to your standards!

We hope to see you soon and offer you a wonderful stay in a future occasion.
Thank you and have an excellent summer time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

We stayed for just one night after late-afternoon arrival by ferry from Santorini. Interesting neighborhood and, with a little research, we found a very nice nearby restaurant. Hotel was humming with traveling students from Duke, which made things fun. Breakfast buffet was surprisingly good, especially considering the reasonable room rates.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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