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“Fine, it could be better”

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Crowne Plaza Hotel Brussels - Le Palace
Certificate of Excellence
Reviewed 12 February 2013

The hotel is well located in a very nice area. At the time of the stay there were large workshops going on. They were well organised and the customer did not feel any inconvenience. I attended one of the workshops. It was very well organised, instructions well posted, rooms ample, coffee and lunch breaks well organised and food and beverages abundant and assorted.
The hotel seems to be a historical building and looks outdated though the facilities are well maintained.
Staff was kind and competent.
Two points for improvement,
The room, at least my room, was not well isolated with respect to noise in the corridors and doors opening and closing in nearby rooms sounded as if they were in my room
The business lunch in the restaurant in those days was sophisticated, well prepared and nicely presented but not very tasty and service was slow
Internet worked well

Room Tip: check isolation door
See more room tips
  • Stayed: January 2013, travelled on business
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2  Thank Huyggens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 19 February 2013

Thank you for your detailed review and feedback. We are sorry for the noise that you have experienced. Our doors are fire secured doors, therefore heavy, making more noise than a normal door, especially when they are let closing free, under their weight. As per our knowledge, this is the situation in hotels with this kind of highly secured doors. About the food taste during lunch, we were not aware, I will pass your feedback to the Chef, thank you for bringing it up. Hoping to welcoming you again to our hotel, Gabriela Oude Vrielink

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871 - 875 of 1,921 reviews

Reviewed 11 February 2013

Traveled to Brussels on Eurostar, with the Wife. Hotel was only 15 minutes drive from the Station. Very quick check in and the staff very friendly. Room was clean, modern and bed was very comfortable. Bathroom was large and were equipped with toiletries and amenities.
In the morning, the buffet breakfast was very good. You had a selection of fruit, pastries, yogurt or hot food.
The hotel is situated within 10-15 minutes walk of the major attractions and the main shopping areas of Brussels - very handy after a long day exploring.
Would definitely stay here again next time we are in Brussels.

  • Stayed: August 2012, travelled as a couple
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1  Thank Titus80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 19 February 2013

Thank you for your review, we are glad you enjoyed your stay and looking forward to welcoming you again to our hotel! Gabriela Oude Vrielink

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Reviewed 8 February 2013

This time it was even better!
I had a room on the 7th floor (743 I think) that was extremely quiet. Staff is efficient and service minded. It only took 5 minutes from me calling housekeeping to them showing up at my door with an extra blanket. (No, the room was not cold I was)
Stay here.

  • Stayed: February 2013, travelled on business
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Thank MarieMalmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 9 February 2013

Thank you very much for your great review, we appreciate a lot your recommendation. Looking forward to welcoming you again, with best regards, Gabriela Oude Vrielink

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Reviewed 7 February 2013

Very enjoyable stay on business trip. Check-in and out very efficient, and the rooms could not be faulted. Very comfortable bed, only one very small quibble, why in a hotel of this class in the installed mini-bar empty?

The hotel is well positioned both for transport 5 minutes walk from Noord station, and the main shopping area.

I'll be back!

  • Stayed: February 2013, travelled on business
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Thank Neil-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 9 February 2013

Thank you for your review and for your remarks. Our minibars include one complimentary water daily and not other items, following the requests of many guests. Most of them wished to use it for their own items. We opened instead a Grab &Go shop in front of the Reception desk with a bigger variety of items and also ensured that the Room Service menu includes the former minibar items. For future visits, If needed, I would suggest to let Reception / Reservation colleagues know that you would like to have available the minibar items and we will provide you with a solution.Thank you again for your feedback and best regards, Gabriela Oude Vrielink

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Reviewed 5 February 2013

This hotel is superb. The rooms are well equipped with toiletries and amenities. The location is not bad being just a five minute walk to the north train station. The staff are always friendly and helpful and the conference room and facilities are nothing but the best. We also had dinner at the hotel which was amazing. Each morning the buffet breakfast was packed with the best delights available. A stunning place in a stunning city.

  • Stayed: January 2013, travelled on business
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1  Thank MatildaBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded 9 February 2013

Thank you very much for your positive review! We are glad that you enjoyed your stay with us, hope to welcome you again! All the best, Gabriela Oude Vrielink, Director of Business Development

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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Saint-Josse-ten-Noode
#2 Romantic Hotel in Saint-Josse-ten-Noode
Price Range: ₹ 4,750 - ₹ 15,226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, just next to the hotel. Most of our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; Wi-Fi, Business Centre and Fitness Centre facilities are available around the clock. Guests can also benefit from a discounted rate at the InterParking Rogier, situated at the back of the hotel. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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