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All reviews concierge staff duplex suite astoria restaurant beautiful hotel the main square former palace train station the river perfect location five star hotel the heart of the city beautiful room breakfast buffet douro valley high ceilings loved this hotel restaurant recommendations
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Reviewed 31 July 2014

Having spent some time in northern Portugal we decided to give ourselves a treat and stay at a 5 star hotel at the end of our holiday. The extra expense was well worth it. The hotel is of a very high standard. The rooms are exquisitely decorated in muted tones and no expense has been spared. Our room was quite luxurious and very spacious. The bathroom was large and had a bath and a separate walk in shower and toilet. The staff were great and the general ambience wonderful. We had a room in the front overlooking the square with great views.
Excellent in every respect.

Room Tip: Pay the extra and go for a room overlooking the square.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Thank N_IrelandMarmalade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 1 August 2014

Dear Mrs N_IrelandMarmalade,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your recent visit to Porto city.
I’m delighted to know you have valued our Hotel and that you had such an excellent experience. I will forward your kind words to our Team and we all look forward to welcome you back.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Couldn't have asked for a more perfect tourist location. This is a beautiful, decadent hotel with the very best hair dryers I've ever used (seriously amazing)! The location is great and the concierge is very helpful. Would stay here again in a Porto trip!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank SanDMo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 1 August 2014

Dear Mr SanDMo7,

We would like to thank your review on TripAdvisor about your stay at the InterContinental Porto Palacio das Cardosas.
We are very pleased to see you had such a wonderful experience and the “professional” hair dryer was useful during your stay.

Your kind words will be shared among our team and we are expecting your visit in a near future.

Best Regards,

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Reviewed 27 July 2014

Beautifully restored hotel right at the centre of the city. There is a small parking space outside, where you can off load luggage. We had a room with a small balcony facing the square – a bit noise from the street but not much. You can walk to all sights and you feel like shopping or it’s raining – take the metro to Corte Ingles. The air conditioning in the fitness room was not that good – it got warm on the treadmill. A pool or a terrace where you good get some sun would have been nice. The breakfast was excellent – fresh juice and freshly baked cakes and croissants – and of cause eggs and bacon, yoghurt, bread, jam, honey .. the lots. The staff was very friendly – the concierge was rated best in Europe for the InterContinental hotels.
We will definitely be staying there again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Benjamin_Soerensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 1 August 2014

Dear Mr Benjamin_Soerensen,

Thank you for taking part of your precious time to review your recent stay at the InterContinental Porto Palacio das Cardosas.
Unfortunately we cannot make a swimming pool or sun terrace due to the Hotel infrastructure and Hotel facade, it is UNESCO Patrimony from the late 18th century, cannot suffer any changes.

I’m delighted to understand you had such a memorable stay in our Hotel and we are looking forward for your next stay.

Kind Regards,

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Reviewed 24 July 2014

This was my first experience with a five star hotel, and it will be tough going back to lesser hotels! From the start, the staff went above and beyond to help make our stay pleasant. Beyond the beautiful facility and rooms, the service is by far what qualifies this hotel as five star by my standards. For example, several of the staff spent hours on the phone with the airline trying to arrange a seat on my mother's return flight to the USA. As far as the rooms, they were beautifully appointed and accurately illustrated by the photos on their website. Our room faced the main square on the side near the train station. The only issue with this room was that one Friday night there was loud music coming either from the square or from within the hotel, making it difficult to sleep. I did not inquire where the music was coming from the next morning, though it was not a problem the following Saturday night. Our favorite place within the hotel was the hotel lounge, bar area. It was a very pleasant space with live music. We ended each day of sight seeing with a glass of wine and listening to the music. The hotel couldn't be better located as other reviewers have noted. The main historical sights are walking distance (as long as you like hills!) and the hop on buses pick up across the street from the hotel. Not to be missed while in Porto is a visit to the Port Wine cellars across the river. It is lovely just to wonder around the streets peaking in to sample the various ports. Our favorite port wine cellar is Taylor's, where they offer a wonderful tour and have a fabulous restaurant overlooking the city...be sure to factor in time for lunch at this restaurant!

  • Stayed: June 2014, travelled with family
    • Value
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2  Thank scubasue_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 26 July 2014

Dear Mr/Mrs scubasue_13,

Thank you for sharing your memorable experience about the InterContinental Porto Palacio das Cardosas, during your recent visit to Porto city.
There aren’t enough words to thank you for the kind post on TripAdvisor regarding our Hotel and above all your kindest words about our Team, they will be delighted to acknowledge your feedback about their work.

Looking forward to welcome you back.
Kind Regards,

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Reviewed 24 July 2014

We were hoping for an amazing stay at this hotel given the reviews by other travelers but unfortunately our experience was not quite the same. Because we are members of their loyalty program we were given an upgraded room on checkin. This was nice except that there were a number of problems with the upgraded room which they could not fix such as the air conditioner not functioning adequately despite the fact that it was really not that hot outside. The room is on 2 levels and the upstairs where the bed is never really cooled down enough. Also on the upstairs level which is really where you want to be the internet did not work well at all. We asked to be switched to a regular room but we were told that they were full and this couldn't be accomplished. They also brought up an engineer who assured us that the air conditioning system was fine but after 2 days the room never cooled down adequately for our liking and it was quite warm at night. Overall the staff at the hotel is very professional and helpful with suggestions re touring, restaurants etc.and it's location and breakfast was very good or I would have rated it even lower.

Stayed: July 2014, travelled as a couple
2  Thank smallface1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded 26 July 2014

Dear Mr smallface1,

Thank you for sending us your kind feedback and for choosing InterContinental Porto Palacio das Cardosas for your recent stay.
We apologize for the inconvenience of the AC and Internet, thanks to your kind feedback will do our outmost to improve these issues on this particular room.

The team will be thrilled as it is greatly appreciated when their efforts are recognised.

We all look forward to having another opportunity to welcome you in the not too distant future.
Kind Regards,

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