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All reviews comfortable beds central location great location wonderful hotel sao bento train station the river a great stay breakfast buffet star hotel susanna portugal floor city cleanliness pillows douro
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Reviewed 12 August 2018 via mobile

I had the pleasure of staying in this beautiful hotel where the attention to detail was second to none.

The hotel itself is beautiful with stunning furniture and fittings. The restaurant was excellent too and the bar was a wonderful place to people watch.

The most incredible thing about the hotel is the staff; knowledgeable, attentive and helpful. I can’t wait to return.

Stayed: August 2018, travelled as a couple
Thank cirodin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A brasileira P, Gerente de relações públicas at Pestana Porto - A Brasileira, responded to this reviewResponded 18 August 2018

Thank you so much for your amazing review!

We are pleased to understand you had an outstanding experience and our staff helped you along the way, we truly appreciate your comment!

We cannot wait for your return as well!

Warmest regards,
Rita
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

A beautiful hotel located in a strategic part of Porto mesmerizing with its attention to details. I loved the rooms and the amenities. Perfect scores for comfort and cleanliness. The staff was amazing

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Bassel67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A brasileira P, Gerente de relações públicas at Pestana Porto - A Brasileira, responded to this reviewResponded 8 August 2018

Thank you so much for your feedback regarding your stay at Pestana Porto - A Brasileira!

We are happy to understand you enjoyed our hotel and your stay in Porto.
Thank you for the perfect scores and for mentioning our staff!

We are looking forward to welcome you again!

Warmest regards,
Rita
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

We absolutely loved this hotel! The central location was perfect, our room was beautiful (with a wrap-around Juliet balcony, no less!), and the restaurant served a great breakfast in a gorgeous setting. But our favorite components were the incredible friendliness of the staff and the thoughtful touches of the hotel. The staff made us feel welcome each time we walked in. When we first arrived, the wonderful Alvaro showed us to our room, gave us a brief history of the hotel, and enthusiastically answered our questions. He marked a map with suggestions for sites and restaurants, and he showed us how to use the smartphone supplied to us for free by the hotel to take out during our stay for sightseeing (similar to Google maps) and making local calls. That phone was such an amazing service! We used it every day and were so grateful to save money on international data. This hotel really sets the bar across the board! I recently traveled to three different cities with friends, and we all agreed this was our favorite hotel of them all.

Stayed: August 2018, travelled with friends
Thank Lemongrass31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A brasileira P, Gerente de relações públicas at Pestana Porto - A Brasileira, responded to this reviewResponded 8 August 2018

Thank you very much for your review regarding your stay with us at Pestana Porto - A Brasileira!

We are truly happy to understand you had such a lovely time in Porto and you enjoyed all the facilities of the Hotel but we are even happier to hear our staff, specially Alvaro, made your stay even better!

Thank you for all your kind words we hopefully we can welcome you back in a near future!

Warmest regards,
Rita
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

Location is great. Hotel is immaculate, with a friendly staff, and very modern. It is located in an impressive looking older building, however the interiors are all modern. Also, was probably one of the most comfortable beds I've slept on in a very long time.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
Thank MichaeltheTravelerNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A brasileira P, Gerente de relações públicas at Pestana Porto - A Brasileira, responded to this reviewResponded 5 August 2018

Dear Mr. Michael,

Thank you for your comment regarding your stay at Pestana Porto - A Brasileira!

It is great to understand you had a memorable stay with us and our beds were one of the most comfortable you have slept on in a long time. Thank you as well for mentioning our friendly staff and our great location.

Looking forward to welcoming you in a near future!

Warmest regards,
Rita
Guest relations

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Reviewed 29 July 2018 via mobile

Stayed at the Brasileira for 3 nights and it was a great. The rooms are spacious, clean and tastefully decorated. The hotel is a boutique style, rooms look out over the nearby streets. Some noise from the construction of a nearby building, but only during daytime and very limited (it looked practically ready).
The staff is the best; front desk, restaurant, room service and concierge were genuinely friendly, attentive and remembered their guests. A very welcome change to most staff you meet in the service industry. They helped us with transport, restaurants, missing bags and suitcases, and kept on smiling.
Breakfast is set in the beautiful art-deco restaurant. The pastries and (every morning) homemade pie were excellent.
The hotel is not located along the Douro, but we enjoyed being away from the busy tourist area and still being on short walking distance of all sights.
Make sure you also enjoy the Brasileira Cafe next door; same style as the hotel, great cakes & pastries, coffees and teas. Take a seat inside or outside and see Porto pass by. Would love to return!

Stayed: July 2018, travelled with friends
Thank Ilze78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A brasileira P, Gerente de relações públicas at Pestana Porto - A Brasileira, responded to this reviewResponded 5 August 2018

We so much appreciate your fantastic review regarding your stay at Pestana Porto - A Brasileira!

Our entire team is pleased to understand they made your stay in Porto not only better but memorable! It is our duty to make sure our guests feel at home and take advantage of all the sights around the Hotel and city so thank you for letting us know that we are doing it the right way!
Thank you as well for mentioning our breakfast, cafeteria and rooms, we are happy you enjoyed them!

It would be a pleasure to welcome you back in your next visit to the heart of Porto!

Warmest regards,
Rita
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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