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All reviews cable car botanical gardens charming hotel toboggan run electric gates a la carte menu balconies overlooking country house tropical garden other hotels tea house no wifi in the rooms evening restaurant snack menu snooker table free shuttle service sized bed
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Reviewed 15 March 2018

This is advertised as a five star luxury hotel with Inspired escapes and Broadway Travel. It has standards of a three star hotel with rooms of a two star hotel standard. The location is 550 mtrs high up the mountain and is very picturesque. The common areas are dated but extremely dated. There are cable cars to take you to town which are 16 euros return. They run daily unless it is windy and are about five minutes walk but there is an extremely steep incline back to the hotel or you can catch buses in the square which are about five minutes walk way so not for the disabled or unfit persons. We had one of our party disabled so we hired a self drive bus.
Due to us having been sold a luxury hotel room, we were so dismayed and shocked when we were shown our room. Cracks on floors, bad stains on Carpet etc. Etc. Not dirty just very very old. The manageress handled the situation with great professionalism and changed our rooms to suites. We had room 418 which had a panoramic view and a queen sized bed and a lounge
We were on half board but the food was not of good standard although the a la carte menu was of high quality. There are no restaurants nearby. The roads accessing the hotel are extremely narrow and steep. This hotel is ideal for people looking for a three star hotel, like flowers and enjoy hill walking.
We would also like to praise all the staff from the cleaners to the bar staff including the tall bar,an. They all work extremely hard and are a credit to the hotel. We had a problem with one girl behind reception with her attitude but the Manageress said that she had received previous complaints about her.
The Manageress saw us to our taxi when we were leaving with an umbrella so once again we would like to thank the staff as they work hard.
Please remember that this is not a five star hotel but the staff are. Travel Agents should not sell this hotel as a five star.

Date of stay: March 2018
3  Thank joycecme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2018

The hotel was cold and unfriendly on arrival and it more or less stayed like that for the whole stay.
Staff unhelpful, unwilling to provide the bath robes, or meals on certain nights?
The staff said they didnt know how to turn the heating on, shrugging their shoulders hands in the air??

This hotel could be amazing, just need the heating turned on and the right reception staff, one complained so much saying how they hated working there and the other just insulted guests.

I am only posting on here as the hotel havent replied to any of our emails about this.

Room tip: go to another hotel
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
6  Thank landhop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2018

Spectacular location warm friendly reception staff and 5 star restaurant. We were really pleased to be staying here for a week amongst the gardens and wonderful views down to Funchal city. Every day was a treat at the hotel, the reception staff could not do enough to make our stay comfortable, enjoyable and memorable. Highly recommended for its hotel courtesy bus between other hotels in the charming group. You will not be disappointed

Room tip: All rooms have panoramic views over Funchal
Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank rogandmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018

I chose this hotel as it is in a safe distance from the busy town centre and noisy hotel district. Admittedly I did not take into account that the whole island is very mountainous... I walked (or rather hiked) the distance to the water front a few times (very steep). The local bus service is quite efficient (buy multiple trip ticket in town - it works out much cheaper than buying single tickets on board).
At first glance the hotel is very pretty and inviting. It's gardens are beautifully lush and flowery.
The double bedroom (4th floor) was a good size (with en-suite bathroom) equipped with a large wardrobe, 2 chairs, coffee table, chest with very small fridge. TV.
The pictures and mirrors on the walls had obviously not been cleaned for quite some time. They were very spotty and dusty. The wall-to-wall carpet was stained and there were many bleach marks (the same is true for the carpets in the hallways - they looked terrible). The room was attended to every day but some obvious crumbs e.g. under the coffee table were only removed after several days. Other issues of cleanliness and dysfunction I raised with the staff were not attended to and I did not get feedback as to how/when or indeed if they would be attended to.
As this clearly is no business but a holiday hotel I felt it inappropriate that the staff used a leaf blower as kind of a wake-up call every morning at around 7:30 in the courtyard - the booming sound funneling up to all rooms!
The TV reception/picture was very poor.
Free WiFi only available in bar area.
The breakfast buffet was quite good in quality and plentiful in variety. I did not have any other meals at the hotel (apart from a few late-night snacks). The restaurant did not strike me as a nice place to have a relaxing evening meal. The restaurant certainly is a nice breakfast room though.
The small indoor swimming pool is only open from about 7:00 to 18:00 (approx.). The pool is very boring and the small jacuzzy showed evidence of alga.
As mentioned above the hotel is situated in a beautiful location. It is literally next door to several attractions:
-Jardin Tropical Monte Palace
- Parque Municipal do Monte
- Monte Tobbogan Ride
- Monte Church
This is quite nice and convenient but means that there are a great many tourists around! The hotel's gardens are beautiful and open to the public. This means that as a resident of the hotel there is pretty much no escape from people even though one is in a nice and remote place.

All in all a nice place but a bit run down. For several reasons I will look for alternative accommodation next time I visit Madeira.

Room tip: All rooms (with individual balconies) are facing in one direction with a great panoramic view of the valley and sea in the distance.
Date of stay: October 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018

On our third extended visit to Madeira we were lucky to have stayed in this wonderful Hotel. Suite 418 was a magnificent well appointed room with breathtaking views from its large balcony and picture windows. The hotel was a home from home with very friendly and helpful staff in reception, housekeeping and restaurant areas. We stayed on a half board basis and enjoyed all our meals including those at two other hotels when using the Dine Around option which is a good idea. We did not require to hire a car as public transport to Funchal was nearby, frequent, cheap and reliable. The hotel is ideally situated with its own beautiful gardens, next to the Tropical Gardens and a short distance from the Botanical garden's cable car. The Monte Toboggan Ride is close to the Hotel but is a tourist trap which I do not recommend as it is less than exhilarating and you require to take a taxi on completion of the 'Run' to get back to Monte or down to Funchal. Taxis are metered in Madeira and not over expensive apart from those at the end of the toboggan run where tourists are taken for a 'ride'.

Room tip: All rooms have sea facing and garden views but 418 is exceptional
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank mcqueeney1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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