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Reviewed 20 October 2012

Just back from a terrific week at the Eden Mar Hotel. The staff could not be more helpful & the breakfast deal is good value for money, our room was spacious & keep well serviced every day, the view from our balcony was out of this world. The gardens which connect the three hotels are keep to a high standard and includes a herb garden used by the hotels kitchens the aroma's when the herbs were being picked will stay with me for a long time. Thanks to everyone at the Eden Mar for making our holiday so special.

Room tip: A Junior suite on the 5th Floor gives the best sea view
Date of stay: October 2012
  • Trip type: Travelled with friends
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2  Thank annchapman33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 2 November 2012

Dear Guests,

Thank you for such a rewarding review about Eden Mar hotel.

Glad you have enjoyed the time you spent with us and profited from the facilities of Vila Porto Mare…Next time do not forget to visit our orchids corner...

Sincerely hope to welcome you soon,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS

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Reviewed 16 October 2012

We have just returned from Eden Mar. It was our second visit. The first in February was a real treat. The second was even better if that was possible! The staff are courteous, friendly and efficient. The rooms are large and well appointed. The food in the restaurants is of a consistently high standard and the resort amenities ( pools, gym, entertainments) are first class. The manager Antonio Pais and his excellent team have developed a winning formula. The standard is clearly 5 star - without all the intrusive and fawning extras that we can do without! Thanks again for a great welcome and a permanent happy memory. We shall be back soon! Tony and Lizzie Sheridan

Date of stay: October 2012
  • Trip type: Travelled as a couple
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3  Thank Tony S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 2 November 2012

Dear Mrs and Mr Sheridan,

Many thanks once again for another stay and for another lovely review about Eden Mar and my team.

It will always be a pleasure to see you around therefore hope to welcome you soon,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS

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Reviewed 9 October 2012

We stayed at the Eden Mar last two weeks in September in room 1416,generous sized room,enormous bed,comfortable as well,large balcony overlooking the garden,pool and a partial sea view ( only slightly obscured by some rather tall trees ).From check in to check out the staff went out of their way to help,the girls on reception all had a ready smile and were very helpful with request for information on buses,restaurants and hotel facilities also taking time to help with our poor attempts at Portugese .As we had booked this holiday to celebrate our Ruby wedding anniversary imagine our surprise on entering the room to find champagne on ice a bouquet of flowers and rose petals scattered over the table,the sink and in the bath,nice touch.
We chose to upgrade with a five night food offer,you can also get a three night upgrade and on reflection this would probably have been better,the food in both the restaurants we used was both plentiful and of good quality,breakfast you were spoiled for choice with fresh fruits ( the bananas are to die for ),cold meats and cheeses and a selection of hot cooked food,the coffee was exceptionally good and all the staff were helpful and pleasant.Most evenings there was some kind of entertainment or sport being shown on the big screen.The gardens and all the flowers cover a huge area,take the tour.I would not hesitate to recommend this hotel and look forward to our next visit.

Room tip: Most rooms are very good just a couple overlook the supermarket car park but even they have a sea view.
Date of stay: September 2012
  • Trip type: Travelled as a couple
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2  Thank jacko66dawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 11 October 2012

Dear Guest,

Happy to know that you had a positive first holidays experience at Eden Mar hotel and thank you for sharing your comments about It on tripadvisor.

Looking forward to welcome you Ina near future,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed 9 October 2012

Helpful and pleasant staff.Beautiful gardens.Spotlessly clean.Excellent location with many good restaurants close by.We enjoyed the Fado evening in one of the hotel's restaurants.Can barely wait to return as soon as possible.
Have stayed at other hotels in Madeira before but this is the best.
Had a fabulously relaxing holiday.

Date of stay: October 2012
  • Trip type: Travelled as a couple
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2  Thank LarryCheshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 11 October 2012

Dear Guest,

Thank you for your feedback.
I am really happy to know that you had such a good time at Eden Mar and sincerely hope to see you in our island soon.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed 7 October 2012

We stayed at the Eden Mar for the last week of September. This was our second stay in this combined hotel, having previously stayed in one of The Residence apartments. We had a Junior Suite, which comprised a generously sized bedroom, bathroom, and living area with kitchenette, dining and seating areas, with a balcony overlooking the pool/gardens and, in the distance, the sea.

We slept wonderfully, I think the enormous bed might have had a memory-foam topper, it was so comfortable.

We were as pleased with this stay as with the first. The hotel staff look after their guests exceptionally well, nothing is too much trouble. The hotel is very "civilised", mainly older couples enjoying a restful break, some couples with small children. No stag parties and hen parties were apparent. I would image that teenage guests would not find enough to occupy them.

The food was excellent (we stayed on a half-board basis and ate in the buffet restaurant overlooking the lovely pool). The room was very nice and the housekeeping staff kept everything in pristine order.

We were on the 5th floor and had a view of the sea, despite the well-established palm trees which tower over this part of the beautiful garden. The pool areas are very well-kept and we took advantage of the indoor pool and jacuzzi during the unusually wet weather. The hotel offers a free mini-bus into Funchal which was very useful. We also enjoyed the guided tour of the gardens, which was delivered in a different language each day (English was on Friday).

What is note-worthy is the number of guests who make numerous repeat visits to this hotel complex, surely a testament to the efforts that the staff make to ensure the comfort and enjoyment of their guests. Can't wait to come back again!

Room tip: Many rooms look over the beautiful gardens, but in this part of the hotel, the higher rooms have a better view of the sea.
Date of stay: September 2012
  • Trip type: Travelled as a couple
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4  Thank JanetG69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded 8 October 2012

Dear Guest,

Thank you for such a positive comment shared on tripadvisor about your stay at Eden Mar

I am really happy to know that you took such a positive impression of our facilities and services.
About the beds yes all the Porto Bay hotel bed have a top mattress/memory foam)

Hope you give us the pleasure of a future visit to Madeira,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS

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