very nice hotel in terms of price and location
Hotel location is in the center of downtown everything is just a walking distance from the hotel , you have access to main transportation lines beside train line is 10 min walking
it is not that fancy but for its price location and cleanness it is a very good deal
staff is very welcoming and helpfulMore
Taking safety measures
Great location close to the Praça do Comércio and Santa Justa, walking distance to most sites and on good public transport. Lots of restaurants and cosy bars locally. Easily walkable to the castle, Barrio Alto and to Miraduros which are a lovely spot for sunsets.
Our room was comfortable, we went for an interior room and it was so quiet we slept so well every night. The bathroom was very modern, shower has great water pressure (with jets) and the bed is really comfortable. Staff were friendly and very helpful. They provide Nespresso and fruit in the lobby and it was super clean. We had our anniversary while there and the staff left bubbles and strawberry’s such a nice touch, thank you!!! We will return as soon as we can!
Hello!! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon.
See you next time, we hope !
Kind regards,Andreia
Excellent hotel in a perfect position in the Baixa, close to a Metro, and easy access to most parts of the city. Internally very pleasant with comfortable rooms.
Be aware that you can only get into the hotel after 3pm, but have to leave by 11am on departure (although bags can be left ).
We were not happy to have paid for bed and breakfast to be told that the breakfast room was closed and we would have to use vouchers at a nearby cafe (which was good), thus disrupting our morning routine. TV didn't work in the room so changed rooms. Could have been handled much better by staff - one in particular - who forgot that "The customer is always right" and was more tan happy to engage in arguements.
Plus side, I did get half a bottle of sparkling wine for my birthday!!
Hello Mr. Boot ! Your feedback is greatly appreciated. The 7 Hotel looks very seriously at all the feedback (positive and negative) left by our guests and this is how we improve and evolve in order to offer a better experience in our hotel. We regret the situation with breakfast, however your agency has been informed that our breakfast room would be closed. Regarding the television in your room, as soon as you informed us that the television was not working it was moved to a room on the top floor, we went to your room to check the television and it had been disconnected from the mains. Regarding the television in your room, as soon as you informed us that the television did not work, we moved you to a room on the top floor, we went to your room to check the television and it had been turned off.Our staff did everything possible to make you feel at home We deeply regret what you report and we have not met your expectations.We hope that you will give us another chance of welcoming you back to The 7 Hotel in the future. Thank you again for your kindness and understanding.
Best regards, Andreia
We stayed for 4 nights at The 7 Hotel. The location is perfect. Easy walking distance to all the main points of interest and public transport links. The hotel itself is small and friendly however the rooms are of adequate size and very well appointed. The whole hotel is spotlessly clean and the staff are extremely helpful. At present the breakfast room is closed for refurbishment so vouchers are offered so that guests can take breakfast at a nearby cafe. Initially there was a mix up with our breakfast arrangements caused by our tour operator but the hotel staff bent over backwards to resolve the matter. It was my birthday during our stay and they even sent a bottle of Cava to the room as a surprise.
Thank you Hotel 7 for a wonderful stay.
Highly recommended
Hello Mrs. Deborah! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon.
See you next time, we hope !
Kind regards,Andreia
After walking around sightseeing Lisbon we came back at 7pm and our room was not cleaned. Apparently by mistake instead of the sign " ready to be cleaned" we left the sign " come back later" that for the staff of the hotel just means "don't clean my room". There are keycard so they could easely understand if someone was in. there should be a manager double checking if everything is done but they left the housekeeper go without cleaning our room. The conclusion is that the room was not cleaned.
Just choose another place.
Hello! First of all, on behalf of the whole team, our apologies for any inconvenience during your stay at the The 7 Hotel . Only with the information and the advice of our customers able to evolve and improve our service.
If the customer leaves the information on the door of the "Do me Later" our housekeeping team cannot enter the room without the client's permission. This service is until 5.p.m. We ask a lot of excuses but here at The 7 Hotel, we respect the privacy of each guest. We could not know that you wanted the room clean or that you had putting the paper on the door by mistake.. We look forward to welcoming you again in a near future and therefore. Thank you very much, Best regards, Andreia
The hotel is really close to everything, just around the corner from Baixa-Chiado metro station and a few minutes' walk from the main sights. The staff were polite and helpful and the breakfast was decent.
Hello ! Thank your for sharing your experience at our hotel. Customer care is a priority and we take everything into account so that we can optimize our guest's stay. We hope to see you again in the near future. Kind regards, Andreia
