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All reviews great location metro station interior room rua augusta room type baixa chiado metro adequate size windows closed central location min walk two blocks restaurants and shops breakfast room reception staff quiet at night rooms are small easy access
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4 - 9 of 202 reviews
Reviewed 16 January 2020

After walking around sightseeing Lisbon we came back at 7pm and our room was not cleaned. Apparently by mistake instead of the sign " ready to be cleaned" we left the sign " come back later" that for the staff of the hotel just means "don't clean my room". There are keycard so they could easely understand if someone was in. there should be a manager double checking if everything is done but they left the housekeeper go without cleaning our room. The conclusion is that the room was not cleaned.
Just choose another place.

Date of stay: January 2020
Trip type: Travelled with friends
1  Thank filipop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the7hotel, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 16 January 2020

Hello! First of all, on behalf of the whole team, our apologies for any inconvenience during your stay at the The 7 Hotel . Only with the information and the advice of our customers able to evolve and improve our service.
If the customer leaves the information on the door of the "Do me Later" our housekeeping team cannot enter the room without the client's permission. This service is until 5.p.m. We ask a lot of excuses but here at The 7 Hotel, we respect the privacy of each guest. We could not know that you wanted the room clean or that you had putting the paper on the door by mistake.. We look forward to welcoming you again in a near future and therefore. Thank you very much, Best regards, Andreia

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Reviewed 13 January 2020

The hotel is really close to everything, just around the corner from Baixa-Chiado metro station and a few minutes' walk from the main sights. The staff were polite and helpful and the breakfast was decent.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank Viktoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the7hotel, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 14 January 2020

Hello ! Thank your for sharing your experience at our hotel. Customer care is a priority and we take everything into account so that we can optimize our guest's stay. We hope to see you again in the near future. Kind regards, Andreia

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Reviewed 2 January 2020

I stayed at the 7 Hotel in October 2019. This boutique hotel is in an excellent location and great for walking to restaurants and shops. It is also very close to many of the sights and meeting points for tours. The staff was very friendly and helpful and gave us many delicious restaurant recommendations. Please note, not all of the rooms are exterior facing, I had a TINY interior room. I could barely move around the bed, but it was enough for me. It was extremely loud because the walls are super thin and you can hear people in the hallway or going in and out of their rooms. Overall, it is a perfectly situated boutique hotel, you just won't get too much restful sleep.

Room tip: Try to get an exterior room.
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
1  Thank CameronCrazie2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the7hotel, Gestor de Relações Públicas at The 7 Hotel, responded to this reviewResponded 3 January 2020

Hello! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon.
See you next time, we hope !
Kind regards,Andreia

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Reviewed 9 December 2019

Excellent location, clean and modern. Staff were very friendly and helpful. Breakfast was great with a good selection. Great value as only 3 star but would highly recommend staying here if in Lisbon. Close to everthing

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank Ellie152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the7hotel, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 10 December 2019

Hello! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon.
See you next time, we hope !
Kind regards,Andreia

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Reviewed 17 November 2019 via mobile

On arrival staff argued with us that they had no responsibility for change to room type made by their partner agency and could not move us to city view which we had chosen and paid for. The 'inner' room given smelled stale and view to downpipes in dark and dreary area was quite a disappointment.
We eventually got the room we booked despite been told the hotel was full only minutes before.
There is no restaurant other than a breakfast room. I was surprised scrambled eggs were complimentary however poached costs €2.00 arriving out in solitary splendour.
Positives: good central location close to restaurants, trams, shops and city sights.

Date of stay: November 2019
Trip type: Travelled with family
1  Thank A2108AXdeirdrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the7hotel, Gestor de Relações com o Cliente at The 7 Hotel, responded to this reviewResponded 19 November 2019

Hello! Your booking arrived at The 7 Hotel via our Channel Manager, arrived through Travco and with the information of Twin room interior.

With this information, the booking was assigned a twin room with an interior view.

Your voucher was Twin with city view, I tried to contact Travco, but due to hour it was not possible.
Immediately, and even being complete, we were able to change your booking to the type on the voucher.
We are sorry but this was the information that came in the reservation, and due to the different room types we followed the information arrived by the channel. We hope to welcome you once again. Kind regards, Andreia

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