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15 - 20 of 1,358 reviews
Reviewed 11 September 2020

Got to the Hotel and I was informed that they canceled my booking, without my knowledge OR consent!

Neither the employees or the manager took responsibility for what happened, even tough I had proof that the reservation was still booked on the agency I performed the booking.

And to top it all: I did NOT get my money back.

What kind of brand is this?!

The only option they presented was to pay full price for a new reservation, directly with them.

Ridiculous.

Date of stay: September 2020
Trip type: Travelled on business
Thank Fmf023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julieta Cabrita, Outro at VIP Executive Arts Hotel, responded to this reviewResponded 14 July 2021

Dear Costumer,
We appreciate your comments regarding your stay at VIP Executive Arts, which received our best attention.
We regret and have noted all your comments, which will be analyzed, nevertheless, the Hotel by itself does not cancel Bookings as you kindly informed, something happened with the booking channel. Our goal is to serve our customers with the greatest effort and dedication.
We look forward to your next visit.
Best Regards,
Hotel Vip Executive Arts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2020

I asked for a double room - they gave me a twin. The noise from the railway line was so loud I could not sleep the first night. After the second night of the same I found a different place in the same area that was less expensive and quieter. At the front desk they seemed uninterested and were not even interested in comping me for the parking. Avoid at all costs.

Room tip: Just avoid
Date of stay: March 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Finnmaccool69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julieta Cabrita, Outro at VIP Executive Arts Hotel, responded to this reviewResponded 8 July 2021

Dear Costumer,
We appreciate your comments regarding your stay at VIP Arts, which received our best attention.
We regret and have noted all your comments, which will be analyzed meticulously by our team in order to overcome this unpleasant situation. Our goal is to serve our customers with the greatest effort and dedication.
We look forward to your next visit.
Best Regards,
Julieta Cabrita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2020

We overnighted here at short notice and found it quite adequate for our needs. The room was spacious enough and comfortable. The decor is a bit arty but quite attractive. We had dinner in their restaurant. It was ok without being special as there was only a buffet option available. Staff in the Hotel and Restaurant were very pleasant.

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julieta Cabrita, Outro at VIP Executive Arts Hotel, responded to this reviewResponded 8 July 2021

Dear Mr. Michael M,
We were delighted to welcome you to VIP Arts.
Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience.
Best Regards,
Julieta Cabrita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2020 via mobile

We are at this very pleasant hotel , ideally located in EXPO and close to Oriente metro station

Great 13th front facing view

Only problem was we were not told of construction work during day time while we were resting , drills and hammering , complained to reception ...no joy , we were told “sorry” very poor understanding of our needs.

Have multiple recording of construction noise , if we knew about the work we would have stayed at another hotel ...

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank dipend360
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2020 via mobile

Overall it is not a bad hotel.
The breakfast is good in my opinion.
The room it self is not bad, but nothing special.
One thing I really disliked about it was the lack of a good view and a balcony.
But again, if you're going to use the hotel just for sleeping, I believe you won't dislike it.
The location I think is convenient.

Date of stay: January 2020
Trip type: Travelled on business
2  Thank henrym1lk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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