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“Very good value and helpful staff”
Review of Hotel Real Palacio

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Hotel Real Palacio
Ranked #84 of 248 Hotels in Lisbon
Certificate of Excellence
wirral
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very good value and helpful staff”
Reviewed 3 May 2012

We stayed here for 5 nights and thought the hotel was very clean and the breakfasts were excellent. There was so much choice from cooked right through to cakes, pastries, cheese etc. Couldn't fault it at all. The room was a good size and it is situated in a quiet area, so there was no traffic noise at all. Metro just round the corner and so easy to travel into the centre of Lisbon. We felt it was a great location and very close to Edward Vll park. Disappointed there were no tea/coffee making facilities in the room and as this is a 5* hotel that is something that should be offered. Bed was on the hard side but didn't bother us too much. All in all it is a hotel we would recommend.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wirralpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Brooklyn, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2012

Our first trip to Lisbon and this hotel was amazing. The front desk attendants spoke amazing English, which I didn't expect, were very helpful and friendly. Our room was very nice with a balcony, sitting room and soaker tub. The breakfast was above average for your European buffet. All very clean and updated. There is a michelin rated restaurant attached which was also very good. We couldn't have asked for a better stay. It was also close to the subway (Parque stop) and within walking distance to the park.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharky8is2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara-on-the-Lake, Canada
Level Contributor
204 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 23 April 2012

The only reason I did not give this hotel a 5 star rating is because of the beds in our room. They were the worst beds we have ever slept on in a hotel, my wife had to put the bathroom robes on top of the mattress to try and soften her mattress a bit. Other than that this is an excellent hotel, plentifull and tast breakfast with everything you good possible want. Close to the downtown sector if you don't mind a 30 minute walk, 10 minutes by taxi. It is also close to the metro station, park, and may cafe's. The fitness room is well equipped and a very nice bar. Overall it is a very nice hotel and if you don't mind a hard lumpy mattress a good place to stay in Lisbon

Room Tip: See if they have a room with either a queen or king size mattress. Also higher rooms might have a bi...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aquatamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 April 2012

Nice and clean but the beds are very hard and doors makes a lot of noise when closing. That ruined the sleep in the morning when other guests started moving about. Further away from the city than I thought, though close to a metro station.

Had a nice spa, I particularly liked the steam sauna.

  • Stayed February 2012, travelled with friends
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    • Location
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Helpful?
Thank Freshestest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, UK
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 April 2012

As the owner of a service sector business I know the importance of customer service. This place has it in abundance! The staff are well trained, polite and totally professional. Our stay was enjoyable from start to finish and nothing was too much trouble. The breakfast buffet is substantial and comprehensive and I couldn't think of anything else that could be added! The young man in reception who put our bags into storage when we arrived (we arrived 4 hours before check-in time) whose name was Patrick, was friendly, courteous and extremely obliging. Every member of staff we encountered after this was no different. Clearly this hotel considers staff training to be of the utmost importance and it shows. Thank you Palacio for a really relaxing and enjoyable stay, I would recommend this hotel anytime to anyone, it was a brilliant experience. Loved it!

Room Tip: Just ask, they are very obliging!
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  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank fabians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Real Palacio

Property: Hotel Real Palacio
Address: Rua Tomas Ribeiro 115, Lisbon 1050-228, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#67 Luxury Hotel in Lisbon
Price range (per night): ₹ 4,978 - ₹ 14,545
Hotel Class:5 star — Hotel Real Palacio 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Real Palacio Hotel Lisbon

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