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All reviewsdressing areanice hotelbit datedmarques de pombal squarecity hoteldecent sizeclose to metro stationby footcomfortable bedbreakfast buffetcity break
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Reviewed 19 August 2017 via mobile

Hotel that do not deserve its supposed 4 stars. Very old fashioned, old carpets and furniture and rooms are fixed into the 80's.
The worst is the staff : no welcome word, no help proposed to carry our luggage (the minimum for a 4 star I guess), no eye contact, no word during the check in (at midnight after a long trip).. shall I continue ?? Please Mr Manager (if you exist...), contact me and I will forward you my long list of claim.
What else.. ah YES !!! The safe in the room..3€ per night ����� in which 4 star hotel did I see this ?? Nowhere...

Avoid this place and please keep in mind that the lazy and unprofessional guys, not smiley nor helpful and absolutely not 4 star, are not representative at all of the lovely portugese people.

Mr Manager, as you will read this, I'd consider as a proof of professionalism and courage to contact me before our leaving.

Stayed: August 2017, travelled with family
3  Thank Fabrice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

Personally I was very pleased at this hotel, probably an older building, in a classic style; the rooms and bathrooms are great, everything worked, it was quiet. The breakfast room is really stylish. I stayed with the impression that the room was recently renovated. I had no problem with the staff. The hotel is located very close to Marques de Pombal square and monument, in a commercial area of the city; also the airport is not far, max. 30 min.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Service
Thank Sorin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

I recently stayed in this hotel for several nights - it's a little like stepping back in time but as we were visiting Lisbon & the sights we didn't spend too much time in the room which to be honest was quite depressing.
The hotel hasn't been redecorated in years but it is clean & housekeeping attend to refreshing the room / bathroom & replacing towels everyday
The men at the reception desk are helpful
There is a small private locked car park subject to availability behind the hotel accessed by a steep and narrow side entrance & parking is free - we had two occasions when we were unable to exit the car park for over 20 mins as the laundry van was blocking it - so if you are in a hurry which we were on one occasion you must give yourself extra time
Breakfast was very good - plenty of choice, friendly ladies & lots of fresh fruit
If you are looking for a reasonably priced hotel in a good location then this hotel will suit you - if you want new decor and modern surroundings forget it !

Stayed: June 2017, travelled on business
Thank LovesTennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2017 via mobile

We used this hotel on a 4 day city break to Lisbon.
First impressions on entering were that the hotel is a bit dated decor wise but can't fault the check in procedures or the friendliness of the staff.
The room is again dated and there is no doubt the hotel could do with a modernisation but again the room was perfectly functional with a comfortable bed decent size bathroom and it was clean.
There can be a bit of street noise mostly from vehicles if like us your room is to the front of the hotel but to be honest it was not a major issue for us but may be if you are a light sleeper.
There is a bar on the ground floor but we never used this or the breakfast option that is also available.
Location wise the hotel is a good 20 minute walk up a slight hill from the main tourist heart of the city.
There are however a number of other hotels in the same area and you are close to one of the city's main parks and also the starting point for the hop on hop off city bus tour.
There are also a few bars/cafes close to the hotel and a number of ATM'S.
Overall this is still a decent mid range hotel for a visit to Lisbon.

Stayed: June 2017, travelled as a couple
Thank BlueNoseBrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2017

The first impact hasn't been too enthusiastic... Definetely the bathrooms have to be completely refurbished. However in my four nights stay I met quite a cooperative staff and, after all, the hotel wasn't so bad at all. Moreover, the location is quite convenient, at walking distance from Pombal tube station. Final judgement: thumb up!

Room Tip: Ask for higher floor rooms (from 6th floor up)
  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank gouache42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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