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Olaias Park Hotel
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Reviews (1,134)
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All reviewsmetro stationvasco da gama bridgeclose to the airportcity centreriver viewbuffet breakfast isdecent hotelcomfortable hotelgood sizevisit lisbonsuperior roombooked this hotelpastriessupermarketfloortaxieuro
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25 - 30 of 1,134 reviews
Reviewed 26 November 2017

Just glad that we didn't pay hard cash for our one night stay at this hotel. We were dumped there at nearly midnight by British Airways after our aircraft developed a fault and the flight was cancelled. To say we were disappointed is an understatement. The hotel exterior and lobby area looks dated and tired and our room wasn't any better with its cramped dimensions, dim lighting, drab decor and twin narrow beds with hard, bouncy mattresses and lumpy pillows. Frankly, I cannot understand how this hotel justifies a 4 star rating. It is a cheap hotel in an ugly part of the city and I'm not sure the prices reflect this.

Room Tip: Best advice is look for somewhere else nearer the city centre.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anamestre, Gestor de Relações com o Cliente at Olaias Park Hotel, responded to this reviewResponded 28 November 2017

Dear Mr. Ian,
Thank you for sharing your experience with us and for your review.
Regarding your comment, we are really sorry for did not meet your expectations.
A cancelled flight never is pleasant and to receive guest at midnight without a previously reservation sometimes could be difficult, because the best rooms is occupaied and the other rooms is prepared just for the emergency cases.
We have 300 rooms and only 200 are remodelated. We will start the building works in december.
We look forward for your next visit to Lisbon.
Best regards,
Ana Mestre | Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

Pleasant hotel on outside edge of Lisbon but has the very easy to use and inexpensive metro just outside the door to get you to the restaurant areas and direct line from the airport. There is a supermarket hidden just a few doors away, but you would not know it was there. Next door is a delightful cafe/bar with wonderful cakes for the sweet toothed.
The hotel has a bar on the ground floor, small but friendly with good beer and good prices and will serve food. Some of the rooms are currently being renovated (and are a little shabby as we found out when our flight was cancelled and the airline sent us back there!) but we were upgraded to the top floor with a wonderful view. No minibar or tea making facilities, but rooom service available. Breakfast good, larger than average ‘continental’ style in the first floor restaurant but would not recommend evening meals as the buffet food was not kept hot. Staff friendly and informative.

Room Tip: Higher the better, 4 good fast lifts
Stayed: November 2017, travelled as a couple
Thank Caz812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anamestre, Gestor de Relações com o Cliente at Olaias Park Hotel, responded to this reviewResponded 28 November 2017

Dear Guest,
First of all thank you for choosing Olaias Park Hotel and for your kind review.
We are pleased to know that you had a good experience with us, and that you had appreciated our location, kindness and the breakfast.
Regarding your comment about the dinner, i will transmit to the kitchen chef for this service to be improved.
We look for forward for your next visit to Lisbon.
Best regards,
Ana Mestre | Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017

The hotel is very close to the metro station. Clean and modern rooms.
Good breakfast. You can ask espresso.The staff were very friendly!
Not so far from airport.To the city center you should change metro lines.
A little bit overpriced.

Room Tip: Floor 17th.
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MrUnderwatervideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anamestre, Gestor de Relações com o Cliente at Olaias Park Hotel, responded to this reviewResponded 23 November 2017

Dear guest,
First of all thank you for choosing Olaias Park Hotel and your kind review.
We are pleased to read that you had a good experience with us and that you appreciated our breakfast and hotel facilities.
We look forward for your next visit to Lisbon.
Best regards,
Ana Mestre | Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

Lovely modern hotel. We sadly only stayed one night. Tip: Eat dinner there...I had the best salmon dinner in years. Breakfast is bountiful and inexpensive (8 euros each). Close to airport (8-10 euros taxi ride). Nice morning view from window. Quiet the night we spent there. Only complaint room too hot, couldn't figure out how to turn down. Hardly a complaint at all! Great staff, including bellhop service from friendly, cheerful fellow.

Stayed: November 2017
Thank asongbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anamestre, Gestor de Relações com o Cliente at Olaias Park Hotel, responded to this reviewResponded 21 November 2017

Dear Mr. Asongbird,
Thank you for choosing Olaias Park Hotel and for your excellent review.
All the team is very delighted and grateful to know that you had a fantastic experience with us, especially for your kind words about the best salmon that you eaten in years.
I will transmit to our kitchen chef and for all the cuisine staff.
We look forward for your next visit to Lisbon.
Best regards,
Ana Mestre | Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

Great location right next to Olais metro station, from where the whole city (except Belem) is available for 15 minutes. Cheap hotel garage. Fast lifts. Clean and spacious room as well as bathroom. An abundant and tasty breakfast.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Danijel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anamestre, Gestor de Relações com o Cliente at Olaias Park Hotel, responded to this reviewResponded 27 October 2017

Dear Mr. Danijel,
First of all thank you for choosing Olaias Park Hotel and for you pleasant comment.
Our team is really grateful to read your review. We appreciatted to know that you had a great stay with us, specially breakfast, location and room.
We look forward for your next visit to Lisbon.
Kind regards,
Ana Mestre | Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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