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Reviewed 16 May 2017 via mobile

I stayed 3 nights at this hotel in a twin room with a friend for a 40th birthday trip. I would definitely recommend it, check-in was easy, all the staff are very friendly (and speak English, I'm ashamed to say I don't even speak basic Portuguese, normally I like to make an effort with a bit of the local language), the room was clean, bed very comfortable, breakfast choice good (and high quality food), no bath in the bathroom but the shower was double-sized and had a screen (not an annoying mouldy shower curtain!). We had room 801, which was on a corner of the building and was slightly bigger than the other rooms (all the corner rooms are bigger, so if you did fancy a little extra space you could email the hotel a couple of days ahead of your arrival and request one). We had no problem getting the hotel to store our luggage on our arrival and departure days, and access to the red Metro line for the airport is very quick and easy via the Saldanha station. The hotel isn't located right in the heart of the city, but it's by no means on the outskirts and as two females catching the Metro and walking to the hotel at 10pm we never felt unsafe at all. It's about 30 minutes at strolling pace to walk right to the Baixa-Chiado 'central' part of the city, but we tended to walk the few minutes to the Metro and use that to get about. I would definitely stay here again. METRO TIP: To exit Saldanha Metro Station at the closest exit to the hotel when arriving on the Red line from the airport do as follows - ignore the exit (Saída is 'exit') signs and instead follow the signs for the Yellow line. At the top of the steps you'll have to turn right and will now see a short tunnel in front of you. Take the escalator up to your left (don't go through the tunnel), you'll now be walking along parallel to the Yellow line platform. Don't go onto the platform, but continue right to the end and go up again. At the top of the escalator are the exit barriers, go through and then turn left. Walk along the corridor, round the corner and up the steps onto the street. Walk forward and take the second street on the left (between the E hotel with the giant hand on the corner of the building and the steak restaurant). The hotel is down here on the right. The Saldanha Metro station covers a massive area underground and the various exits bring you up in random places - one is on a back street, and from there you can't see the roundabout 'landmark' that you may be looking for on a map. Hope that helps someone, it took us about two days to figure out how to get out at that exit!

Date of stay: May 2017
Trip type: Travelled with friends
6  Thank Hippo87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRANCISCO P, General Manager at ibis Lisboa Centro Saldanha, responded to this reviewResponded 17 May 2017

Dear Guest,

We very much appreciate your comments regarding your stay at the ibis Lisboa Saldanha. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Francisco Pinto Pereira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2017

Fantastic Hotel, clean rooms with excellent service. Staff super friendly from beginning until the end. Rute at the 24/7 Bar was very helpful and friendly! Good location and close to the Metro Station. Breakfast good. All rooms non-smoking.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Carolus K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRANCISCO P, General Manager at ibis Lisboa Centro Saldanha, responded to this reviewResponded 8 May 2017

Dear Carolus K,

We very much appreciate your comments regarding your stay at the ibis Lisboa Saldanha. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Francisco Pinto Pereira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017

No luxury here, but this hotel is a great value for the price - comfortable and convenient. The location is convenient if you're using the metro and they have a restaurant open 24 hours. I also fougnd the beds pretty comfortable.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank S_pumpkins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRANCISCO P, General Manager at ibis Lisboa Centro Saldanha, responded to this reviewResponded 24 April 2017

Dear Guest,

We very much appreciate your comments regarding your stay at the ibis Lisboa Saldanha. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Francisco Pinto Pereira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017

Receptionists were fab and very helpful, Bed so comfortable, clean room good shower. Good breakfast at unbelievable good value. Good location - quick bus service and excellent tram service gets you all over the city quickly,

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank princess090
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRANCISCO P, General Manager at ibis Lisboa Centro Saldanha, responded to this reviewResponded 24 April 2017

Dear Guest,

We very much appreciate your comments regarding your stay at the ibis Lisboa Saldanha. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Francisco Pinto Pereira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

I was traveling with my family and we decide to a do a stop-over in Lisbon. We booked 5 rooms, three of them in my name and the other two was booked by my sister-in-law. In the booking process in Ibis.com website, we need to inform our credit card and get authorizations from the bank operator. We were confident that the reservation was confirmed and secure since the credit card operator authorize them. However, when we arrived at the hotel, at midnight, after a long flight with delays, two of our booked room were canceled. That was very disappointed. Part of my family need to go to another hotel in the early hours of the day, just after midnight. We have been traveled for 16 days. We booked hotel in room using different website operator. The only problem we have was with ibis.com!

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jair_c_leite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRANCISCO P, General Manager at ibis Lisboa Centro Saldanha, responded to this reviewResponded 24 April 2017

Dear Jair C. Leite,

Thank you for taking the time to tell us about your experience at the ibis Lisboa Saldanha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

All bookings must be confirmed with a credit card. Reservations were made in 2 different names (3 rooms with credit card as guarantee + 2 rooms another name without any guarantee). On arrival day and at 6pm if guest are not arrived yet guarantee is applied. 3 rooms were correctly charged and the other 2 rooms (differente name) which we could not associate to you, as were without any guarantee were cancelled according to sales conditions clearly accepted by the person who booked the rooms. We understand the disappointment however if you intended to have late arrival and according to sales conditions it is mandatory to guarantee rooms with credit card.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Francisco Pinto Pereira

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