What a Lovely Lovely Hotel. Everyone smiles, Everyone says Hello, Everyone says Yes.
Having stayed in Lisbon City Centre last year, we wanted a hotel with a pool and gym. We wanted space. We’ve got it. A large generous bedroom, reprovisioned and tidied twice a day. A really well thought out breakfast. Super public spaces.
It’s a treat.
Anything I could say about Lapa Palace would do it an injustice. This hotel is a cosy home away from home. This was our first time back post-COVID and we were delighted to see so many familiar faces. From the front desk to the bar staff to the chamber maid, everyone is super friendly and hospitable and nothing is ever too much. We did not eat at the hotel restaurant but the menu did look varied and appealing. We ate lunch in the bar (Bar Tejo) and ordered a vegetarian club sandwich which is served with salad and chips. The food was delicious . A big shout out to Oscar who plays fabulous tunes on a piano and keyboard to make each evening special and also to Paulo, Ricardo, Marco, Joao and who are all brilliant. The hotel spa is well worth a try. The two Theresas and Andrea come very highly recommended. The massages we received were highly tailored to map against the problem areas we both had and were highly professional. Finally, it would be remiss of me not to mention the front of house as they are truly exceptional. A big thank you to Miguel & Pedro and the team who make each stay perfect. We cannot wait to see you all again!! There is only one place to stay when you are in Lisbon and that is the Olisippo Lapa Palace.
This is the Second time we stay in this Hotel and we will DEFINITELY stay there again when we return to Portugal. I rate it Excellent in all aspects! From the moment you arrive you are greeted by their Doorman whom immediately offers his assistance before you even step into the hotel. When I walked in the first time its elegance impressed me but our entire stay was magnificent. The front desk automatically upgraded us since we booked with Amex Platinum. This benefit is not guaranteed and we always have to ask for it but they had our upgrade ready. We had a beautiful big room with a balcony overlooking the pool. The rooms are huge, very clean with a vintage decor 😍. Olissippo Lapa will be are pick again on our third trip back to beautiful Portugal ❤️.
Dear Ana,
Thank you so much for your wonderful review! We’re thrilled to hear that your second stay with us was as memorable as the first. It’s great to know that our team made your experience special.
We can’t wait to welcome you back on your next visit to beautiful Portugal!
Safe travels and see you soon!
The Lapa Palace Hotel is an absolute gem. I had the privilege of enjoying two weekend stays at the hotel in July 2024, and it was an altogether lovely experience. The rooms (river view) are spacious with very tasteful interior designs. The garden with the swimmingpool is magnificent, and enjoying a light meal on the hotel terrace... a weekend afternoon doesn't gett any better than that. Professional and very competent staff ensured impeccable service. Hope to find an opportunity to return to Lisbon and the Lapa Palace soon!
Thank you for your wonderful review! We’re delighted to hear that your stays in July were so enjoyable. It’s great to know that you loved the spacious river-view rooms, the beautiful garden, and relaxing by the pool. Our team is thrilled that you found the service impeccable. We look forward to welcoming you back to Lisbon and the Lapa Palace in the near future!
At the end of a short break we stayed for 2 days at the Lapa Palace. We chose it over newer hotels like the Bairro Alto because of former (way before Covid) stays, their gardens, pool and quiet setting.
Hectic and overtouristed Lisbon center is a 15 minute taxi ride away.
The hotel is a former grand dame without the facelift. The smell in the room, the inefficient AC, the unattended chips and blunders, the general state of decay once you look at the details all point towards a hotel past it's prime.
The bed was from the 60ies, woolen bed covers, hard and rough linens ( outside temperature was 33°) rounded up that this was a trip down memory lane.
Not a lot of occupancy, a lot of bored personnel trying to ride the fine line between high service expectations and "we are working in a palace snootiness".
Mostly the service was ok though.
Our room had a big terrace with sunbeds, a table and 4 chairs and a sofa bench.
All these were supposed to have covers and pillows. After searching the room for these I found some stuffed away in a corridor and dragged them over. The rest was absent until we left.
Old, smelly bathroom, no separate toilet, and slippery enough for a disaster waiting to happen.
One dinner at their restaurant, 2 tables only occupied, good service, far from stellar food.
Breakfast as to be expected, again in a setting like the 80ies. Other areas of the hotel looked more like the 60ies.
A lot of families with small children which sort of marred the pool experience but we tend to say that it is not the fault of the children but the educational failure of their parents which is to blame.
In general: slendor of the past that needs serious updating and renovation. This is not a modern luxury establishment
Thank you for sharing your feedback about your stay at Olissippo Lapa Palace. We’re truly sorry to hear that your experience didn’t meet your expectations, and we sincerely apologize for any inconvenience.
We’re actively listening to our guests' comments, and we’re excited to share that the hotel will soon undergo updates to meet the evolving demands of the 21st century. We look forward to enhancing your experience with us in the future!
