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OrrvilleRedRider
New Albany, Ohio

Back after 15 years and still a great place to stay

5.0 of 5 bubblesReviewed 18 Sept 2010
My wife, 12 year old son and I spent three pleasant nights at the Lapa Palace in Lisbon in December, 2009. I strongly recommend the hotel.

My wife and I had spent the first three nights of our honeymoon at the hotel (then called the Hotel Da Lapa) in 1994, in the original building, known as the Palace Wing now. So, I was interested to see how the hotel would seem 15 years later. I’m pleased to report that our second stay was as pleasant as our first, and perhaps even better.

Through the intervention of the General Manager at Reids on Madeira (who had been the manager at the Lapa Palace), we were upgrade to what I believe the hotel now calls a Garden Suite. Our room, suite 500, was a terrific space, with 1 ½ baths, a separate living room (with fireplace), two balconies, a large bedroom with room for a spacious sitting area, separate walk-in closet and large bathroom with two sinks, a tub and separate shower. Absolutely terrific.

The lighting in the suite was great – I could easily read in any of the sitting locations (and there were about 5 places that fit that description). HVAC was efficient and effective. The room was “pin drop” quiet.

Bedding and linens were of deluxe quality.

All of our service touches were flawless – from the concierge (who was especially personable) to housekeeping to room service to breakfast.

The breakfast buffet, while not as extensive as the one we had just experienced at Reids, was nonetheless first rate.

The only downside to the hotel for some could be its location – a bit far away from the middle of town. This didn’t bother us, but it could be a problem for those who like a short walk to things.

I’ll be back.
Date of stay: December 2009
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 30 August 2010

we had a wonderful 5 night stay in Lapa Palace. We were a little worried abuot the location of the hotel as it appreared to be a bit out of the city when we looked at the map but it turned out to be an excellent loaction. We caught the tram into the city a couple of times which was fun however a taxi ride was 10 minutes and very cheap. The hotel is very elegant, tranquil with a lovely pool and surrounding gardens, the rooms are lovely - we had room 522 which overlooked the gardens and was just perfect from a privacy point of view.
Can't recommend this hotel highly enough for those looking for a romantic or special place to stay. Previous hotles we have stayed in and enjoyed are the Oriental in Bangkok, Al Maha and Royal Mirage in Dubai and would put this hotel on a par with them.

Date of stay: August 2010
  • Trip type: Travelled as a couple
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2  Thank Doway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2010

We only were able to enjoy this lovely hotel for one night, which we fully regret! The staff was very friendly and welcoming and the gardens and pool are straight out of heaven. The rooms are large (compared to most European hotels) and have spacious bathrooms as well. Tons of closet space too! We loved Lisbon and when we return we will surely stay again!

Date of stay: August 2010
  • Trip type: Travelled as a couple
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Thank DawnTay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2010

We stayed in Lapa palace for 4 nights with our son (6) what a great place to spoil yourself. The rooms are big, bathroom splendid in grey marble. The garden and pool are amazing and a treat in a hot city. We also would recommand the Spa treatments. We will go back for sure.

Date of stay: July 2010
  • Trip type: Travelled with family
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Thank WJIG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2010

This really is a great little hotel. It has lovely grounds and a delightful pool area but is within 20 minutes walk of the city centre. The staff are very polite and as helpful as we have found anywhere. The rooms are big enough without being overwhelming and the standard of room maintenance and cleaning was excellent. The spa is small but the staff were charming and the Elemis treatments as good as ever. The restaurant was unusually good for a city hotel and the breakfast buffets were very high quality.
Although we found ourselves in Lisbon by chance, this hotel was good enough that I am sure we will return.

Date of stay: July 2010
  • Trip type: Travelled as a couple
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Thank bigbirdandgrizzly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2010

Lisbon is a real gem. And the Lapa Palace is doing it in style. I stayed here during the European Cup in 2004 and remembered it as a discreet top class hotel, looks more like a little palace/chateau than an hotel. Was back for a 3day weekend & party in the city so decided to treat myself. This hotel is simply one of the nicest I've stayed in anywhere. The only gripe would be the air conditioner and with temp roaring towards 40 - it was extremely hot in the room on first night but they rectified and even brought a fan to ensure top comfort.

Breakfast is served in lovely room with tables on an outside terrace, spacious and tranquil and beautiful... even though selection might seem a little small compared to some resort hotels u may or may not be used to, the selection is top notch and everything, without exception, is fab. For example how many times have you gone for the fruit just to see apples, oranges and tasteless melon? Well here they had mango & papaya grown in Madeira if I understood correctly, Kiwi from Portugal, melons again local, strawberry, berries, pineapple -- such a selection and delicious. I found I was eating so much that at lunch a simple soup was enough. They even have free champs well sparkling wine but v nice!

Pool itself is not huge but it is marvelously quiet and staff top class. Restaurant at the pool doesn't have huge selection and could do with some more actual Portuguese food - but what they do have is excellent and I'd recommend their gazpacho... with jumbo shrimp and really fantastic. The gardens the pool sits in is just beautiful and its hard to believe you are in a city like Lisbon with so much going on outside the garden walls yet u sit in total peace. Its perfect to head there at the end of a long day sight seeing. Peaceful, tranquil beautiful. I even noticed a play set, u know for kids.

What sets this hotel apart from most others I've visited (w/exception of SixSenses) is that the staff treat the hotel as if they own it, as if they've a vested interest in making sure your entire stay is fabulous, even the drivers who collected me at the airport are the same as 6 years ago, the ladies taking care of the room, the staff at reception (especially Pedro, the excellent concierge) they all without exception treat you as a guest in their home. They are proud to work there it seems and everything is a relaxed, discreet ambience. Loved the bar! As I read on one of the guides you have to try their caipirinha and I did and it was excellent. I also had a Portuguese liquor which digest and it helped me... i zonked out within 15mins of drinking it! I didn't visit the spa but met a lady that had and she said it was fantastic. I did do the gym and has all you need to keep fit. Recommend room towards the top as then you get this amazing panoramic view... but having said that even if you get the garden level you can look at this garden for hours, it's just beautiful. I love this hotel Lisbon itself is a true gem and I found myself embarrassed that as an american in London I visit Paris, Rome, Milan endlessly yet on our doorstep is this perfect city. Clean, virtually everyone speaks English fantastic food. SO SO SO much to do. Really... you'll be amazed. I was there for a party so not much time but I can't imagine anyone being bored in Lisbon.

Pedro arranged for one of the hotel drivers to take me to Sintra for the day (my friends were sleeping & hungover) and though the price might seem a little steep (EUR165 I think for half day) - what you get for that is just great. The guy who took me knew all about the area, took me to mini-Versailles (Highly recommend espec if with kids as the gardens take ur breath away) and Sintra itself was somewhere so special I can't really take words to describe. Just Go!

A perfect perfect hotel. Lisbon a gem of a city. & I don't want to be trouble maker but not any bling bling show me the money types from eastern europe. Not one...

Date of stay: July 2010
  • Trip type: Travelled with friends
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Thank tani267
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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