Hello fyanagawa,

This is Catarina, the owner of The Manipedi - Nail Spa.

After reviewing your text with the team, we would like to double check if you were maybe referring to a different place?

Our equipment is of the highest quality (brand only OPI and CND LED lamps, Italian pedicure spa chairs by Bross & Gamma, lamps that have been designed for the detail of nail work, etc.), also we only use the best nail polishes in the world (OPI and CND).

I particularly don't recall having been called "not a nice person" (other than by my youngest, who is 5 years old, when I don’t let her stay up late or serve her some type of other injustice, in her view) and I have to say we most often speak english to each other at the salon, as one of our colleagues is currently in the process of learning portuguese and many of our customers are either learning the language or not able to speak portuguese. Spanish is not the language of our country.

Our air conditioning is also almost always on especially as it has been a particularly hot summer in Portugal and the team wouldn't be able to work eight hours a day with the air turned off.

In the jaw dropping event that you really meant our space in Santos, in Lisbon, we would very much appreciate it if you could identify yourself and the date that you have visited us in Lisbon (as I mentioned, our salon is in Portugal), so that we can clarify what indeed may have happened and invite you to come review both our nail polishes and our equipment.

If indeed this experience happened elsewhere, we would really appreciate it if you could remove this review from our listing, as there are 7 women (and a very large community of stakeholders) who work extremely hard every day to continuously deserve the loyalty and satisfaction of all our customers, and to whom these reviews really matter.

Be it where it may have been, we are sorry that you had a poor experience and I wish you the best.

Obrigada,

Catarina Soares da Cunha