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1,930
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All reviews beautiful hotel sea view star hotel upgraded to a suite pool staff boca do inferno wonderful stay beautiful room breakfast buffet turn down service would highly recommend this hotel sun loungers cascais town belvedere portugal terrace marble
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Reviewed 10 December 2017

This hotel at all levels provides the upmost superior customer experience. Everyone is very professional and attentive. We are always treated with the highest level of service. The rooms are amazing . The food is fresh and made to the highest standards. The location is perfect. Great access to all activities. This hotel makes your request happen and knows the True meaning of what customer service is really all about . Every staff member here provides the same consistent outstanding service . That's why we call this our home in Caiscas, Portugal. Dave and Michele Orluskie room 311

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Tahiti77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.
Thank you for all your compliments to our staff.
We will make sure that all of your comments are transmitted to our team. They will be delighted.
Thank you so much for leaving us your feedback. We look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Amazone hotel with all possible luxury you can imagine combined with extremely friendly staff, a stunning view on pool and seaside and a somptuous breakfast. I received an upgrade to a very nice suite and the bed is super comfortable. It is on walking distance from the centre of Cascais. Nothing more to add, I can clearly recommend this hotel.

Date of stay: December 2017
Trip type: Travelled on business
Thank 81elsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to learn that you had such a great experience with us.
Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.
Your comment is very special to us because it shows that our goal was accomplished.
We will continue to do all of our efforts to improve our service every day.
We hope you stay with us again soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

Fantastic hotel experience from start to finish. Very kind and friendly staff. Excellent facilities. Room was luxurious. Food was delicious. Spa was extremely relaxing. Overall great experience and value for money.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to know that you had a thoroughly enjoyable stay with us!
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed 8 December 2017

Wonderful staff and the hotel was beautiful. Stayed with work will be back for leisure. The pool and Spa facilities looked great. The staff really made the difference as they were all so warm and friendly.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank luiginasalerno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.
We are happy to know that you had a thoroughly enjoyable stay with us.
We look forward to welcoming you again to our Hotel.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 8 December 2017

Excellent location and facilities. Staff were also excellent
Large excellently equipped bedrooms
Great spa facilities
Only thing to improve my stay would have been tea and coffee making facilities in the room

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pixiedc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to know that you've had a thoroughly enjoyable stay with us.
Please be assured that all of your comments regarding the tea and coffee making facilities will be taken into consideration and that we will do our utmost to improve wherever we can. At the moment we have them upon request.
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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