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All reviews beautiful hotel sea view star hotel upgraded to a suite pool staff boca do inferno breakfast buffet wonderful stay turn down service beautiful room town centre sun loungers lisbon airport outdoor pool belvedere terrace portugal
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Reviewed 10 December 2017 via mobile

Amazone hotel with all possible luxury you can imagine combined with extremely friendly staff, a stunning view on pool and seaside and a somptuous breakfast. I received an upgrade to a very nice suite and the bed is super comfortable. It is on walking distance from the centre of Cascais. Nothing more to add, I can clearly recommend this hotel.

Stayed: December 2017, travelled on business
Thank 81elsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to learn that you had such a great experience with us.
Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.
Your comment is very special to us because it shows that our goal was accomplished.
We will continue to do all of our efforts to improve our service every day.
We hope you stay with us again soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

Fantastic hotel experience from start to finish. Very kind and friendly staff. Excellent facilities. Room was luxurious. Food was delicious. Spa was extremely relaxing. Overall great experience and value for money.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to know that you had a thoroughly enjoyable stay with us!
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed 8 December 2017

Wonderful staff and the hotel was beautiful. Stayed with work will be back for leisure. The pool and Spa facilities looked great. The staff really made the difference as they were all so warm and friendly.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank luiginasalerno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.
We are happy to know that you had a thoroughly enjoyable stay with us.
We look forward to welcoming you again to our Hotel.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 8 December 2017

Excellent location and facilities. Staff were also excellent
Large excellently equipped bedrooms
Great spa facilities
Only thing to improve my stay would have been tea and coffee making facilities in the room

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pixiedc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We are very happy to know that you've had a thoroughly enjoyable stay with us.
Please be assured that all of your comments regarding the tea and coffee making facilities will be taken into consideration and that we will do our utmost to improve wherever we can. At the moment we have them upon request.
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 7 December 2017

The property itself is beautiful, located right on the beach , with great views over the ocean.
Public areas as lobby, restaurants, bar- beautiful also, dark colour marble, very well maintained. Reception staff nice but not able to give real answers and solutions for big problems they have in rooms.
Rooms are very big , bathrooms impressive also. But ,the most important a hotel has to offer is a bed, a decent one, because this is the first and most important necessity of a tourist. And they are NOT able to offer this ,because ALL mattresses in the hotel are finished, destroyed...you sleep on the springs and if you are over 50 you will sure have serious problems with your back after such an experience.
We stayed 3 days in the hotel and we changed 3 rooms ,the staff was very sympathetic and tried to do their best in order to accommodate us in a proper way. But, nothing can help in a hotel where all mattresses are finished .
Only management is guilty by this situation, the rest of the furnishing is in a quite good condition, what is the problem to buy new mattresses? How much will cost this operation comparable with the profits they have all year round?
I want to mention also stains on carpets ,the system that makes the blinds go down was broken and at the afternoon hours we felt like in a boiler.
The views were spectacular but all the rest was a mess , this is not a LHW or a 5 stars location...
Breakfast was very good, a very wide selection of everything, is a buffet so I don't have anything to say about the service.
And the cocktails they serve at the pool are a real shame, they have no idea how to prepare anything and the result is awful. Probably they hire students , as they do also in their restaurant "Belvedere".
Such a pity! I could spend there other vacations but not in these conditions!

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank wlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 16 December 2017

Dear Guest,
We regret that your experience was not the best one.
Usually the comments about our Hotel are very positive but we will take all of your comments into consideration and do our utmost to improve the aspects mentioned.
We are undergoing general maintenance in our rooms, including mattresses and carpets according to availability.
We look forward to welcoming you again, hopefully soon, at the Grande Real Villaitália Hotel & Spa so you can feel all the improvements we've done.
Kind regards,
Cristóvão Silva - Real Experience Manager

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