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Reviews (2,354)
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1,858
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87
28
10
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All reviewsbeautiful hotelsea viewstar hotelupgraded to a suitepool staffboca do infernobreakfast buffetturn down servicewonderful staybeautiful roomtown centresun loungersnice poollisbon airportbelvedereterraceportugal
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136 - 141 of 2,354 reviews
Reviewed 22 November 2017

Staff in restaurants too familiar
In the lobby restaurant in the evening, staff adress us as if we were children because we did not wait to be seated as the staff was busy outside the restaurant
The « buttler » made his show recommending food gor an rternity,totally unnecessary.
For the rest staff at reception and breakfast restaurant, all other services and vomgort and location is great.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank ronits268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 7 December 2017

Dear Guest,
Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day.
We are surprised with your feedback regarding our staff as we have constant praises for their friendliness and efficiency. Anyway we'll be attentive to what you mention.
We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 21 November 2017

We reserved a room with open sea view and private balcony but was given a room with part-sea view only (looking into a nearby house wall and the other balconies looking straight into the room). There was no possibility to change the room which was extremely disappointing.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 906lenaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 28 December 2017

Dear Guest,
We are happy to learn that you've had a positive stay with us.
Please be assured that your other comments and suggestions will also be taken into consideration and we assure you that we will do our utmost to improve wherever we can.
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 20 November 2017

Muito bom!
Only 2 points: 1. The bamboo flower in a room was old enough 2 In a bathromm there was only one pair of sleepers.
We liked a lot the service at reception and at the resetaurant during the breakfast

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank T8156HOolgag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 7 December 2017

Dear Guest,
It is very special to learn how enjoyable your stay was and to know that you were pleased with our service.
It is always a pleasure to know that a Guest is satisfied with our service, and our staff.
Only the best Guests make it possible for us to be the best Hotel.
We look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 16 November 2017

Amazing hotel. Fantastic service upgraded to a suite. Could not fault this hotel at all and would highly recommend it. Will definitely be returning. Rooms were lovely breakfast was fantastic and even included alcoholic drinks. Staff could not do enough for you. The five star rating by other travellers was spot on

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 17 November 2017

Dear Guest,
Thank you for your polite and kind comments.
We always try to get the small details to make big differences and our main objective is that the customer feels it. Your review lets us know that you felt exactly what we want our Guests to feel.
It is really gratifying to learn how enjoyable your stay was and that you were pleased with our service and staff.
Thank you so much for taking the time to leave us your kind review.
We look forward to welcoming you again in the near future.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed 16 November 2017 via mobile

Fantastic hotel with stunning sea views. Tasteful and high quality interior. Excellent and super friendly service. Furthermore, Cascais is really a wonderful and charming little city.

This combination really ensures a perfect stay. I will return.

Stayed: November 2017, travelled on business
Thank HanniHannover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 17 November 2017

Dear Guest,
Thank you for your comments. They were very kind and we absolutely loved them.
We always look after the small details to make a big difference in our Guests' experiences and our main objective is that all of our Guests feel it. We're very glad to learn from your review that we made you feel that.
It is really gratifying for us to learn how enjoyable your stay was and that you were pleased with our service and staff.
Thank you so much for leaving us your feedback about our Hotel and we hope that we will have you again for another great time at our Hotel.
Kind regards, Cristóvão Silva - Real Experience Manager


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