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All reviews beautiful hotel sea view star hotel upgraded to a suite pool staff boca do inferno breakfast buffet wonderful stay turn down service beautiful room town centre sun loungers lisbon airport belvedere terrace portugal luxury
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Reviewed 18 October 2017

stayed at the hotel in sept and oct this year went back as the location and hotel is good however on the website they claim to upgrade if available but did not receive an upgrade on either occasion good hotel good food would recommend

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Ange892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 23 October 2017

Dear Guest,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.
Thank you so much for leaving us your feedback. We look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Stayed at this hotel for four nights in September with my mum and sister. The hotel is beautiful , so luxurious and comfortable . Staff were excellent, v friendly and polite but not intrusive. Pool area is very relaxing and there were plenty of beds but it may be a lot busier in the peak summer months. We used the spa also and it was one of the best massages I ever had, spa was very relaxing too and a beauty's entrance to it down a lit up stair case. The only thing that let down the hotel was the service of the restaurant that is on the level where the reception is. Took over thirty minutes to get a table even though there were a lot of spare tables, it seemed a lot of new staff had started and weren't sure of what to do . The hotel was so relaxing and lovely that we didn't even venture into Lisbon as we enjoyed our time at this hotel and in Cascais so much. Can't wait to go back some day again .

Stayed: September 2017, travelled with family
Thank laney85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear Guest,
We are very happy to know that you've had a thoroughly enjoyable stay with us.
Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed 15 October 2017

Hands down best hotel Inhave ever experienced. The staff was lovely and attentive, and the rooms were large with high end amenities. We will be coming back again next year. Close to the beach and down town Cascais, 5-10min walk.

Room Tip: 2nd floor has more modern rooms, however 3rd floor has vaulted ceilings
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 94AshleyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear Guest,
Thank you for the comment and for having such a great opinion of our hotel.
We are also very glad to learn that you wish to return to our Hotel. We look forward to welcoming you again, hopefully soon at the Grande Real Villaitália Hotel & Spa.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed 13 October 2017

This place was lovely. Gorgeous view and walking distance from the city center. We spent our first day mostly at the hotel enjoying the food, drinks and pool. Then took a walk to the beach. Our room was upgraded for my husbands birthday.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank daniellegB3021VR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 20 October 2017

Dear Guest,
Thank you for mentioning our location as one of our best assets.
We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed 13 October 2017

One of the nicest hotels we've ever stayed at. Our accommodation was perfect. Food excellent. However, the biggest asset the hotel has is its staff. The cleaning crew, waiters, reception, managers - everyone seemed genuinely friendly and helpful. We will definitely use this hotel again. Cascais is a lovely resort with plenty of restaurants to choose from and only a short walk from the hotel. The only thing we didn't enjoy was a wedding reception at the hotel on the Saturday evening as it was outside and it went on until 4 a.m. and the music was quite loud.

Room Tip: Sea view balcony superior suites are very nice.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Cask_Ale_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded 19 October 2017

Dear Guests,
Thank you for the feedback and for your constructive comments.
It’s always important to know our Guests' opinion in order to maintain and improve our service every day.
We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future.
Kind regards, Cristóvão Silva - Real Experience Manager


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