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“Accommodation great, restaurant variable”

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Aldeia da Fonte Nature Resort
Ranked #1 of 2 Hotels in Lajes do Pico
Reviewed 7 November 2017

The accommodation is in sort of lodges, rooms set around the grounds amongst trees, close to the sea. Our room was spacious and comfortable, although the bathroom was a little damp as it had no outside window. There was a fridge and a kettle, but no tea or coffee, although we were given tea on request. The setting is beautiful and the gardens are well kept. There is a little trail along the coast and lots of sitting areas to watch for whales or enjoy the sunset. This isolation means, however, that it isn't possible to visit another restaurant for dinner unless you feel like driving. I don't like driving to find my dinner, which is why we ate in their restaurant for the three nights we stayed there.

We found the restaurant food to be of variable quality for dinner. On my first visit, I ordered beetroot ravioli stuffed with goats cheese and olives. I was unable to discern beetroot, goats cheese or olives in any of it. It tastes like cheap pasta stuffed with spinach in a basic tomato sauce, and it was surrounded by soggy cauliflower and carrot pieces. And it was all lukewarm! I complained. The dish was exchanged for the prawn and pasta gratin, which was fine. The next night we selected from the Chinese menu, and the dishes were tasty and generous. On our final night, we opted for a relaxed dinner of burgers in the bar area of the restaurant, which was quite quiet and atmospheric, being dimly lit, with the door open so we could smell the garden and enjoy the gentle breeze. Halfway through our meal, a woman walked in (presumably the owner?), turned on the bright lighting, closed the door, turned on the aircon, and brought in a badly behaved child to eat dinner at one of the other tables. No word to the other guests (us)! Rude.

The breakfasts were quite frankly poor, and brought the idea of self service to a new low. The waitress was rude and unhelpful, refusing to let us or any other guests sit at one of the few tables that were laid with cutlery. Instead, we had to sit at an empty table with crumbs on the cloth, and then go and get our own plates, cutlery and food. The bowls of fruit, scrambled eggs, bread etc were not replenished very often, and when my husband asked for more eggs as the container was down to the last dregs, the waitress glared at him and flounced out to the kitchen, later replenishing said eggs with very bad grace.

Overall the rooms and the setting are excellent. However the restaurant is not of the quality expected, and this, together with the attitude of some of the staff, is disappointing.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank robonhols466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 274 reviews

Reviewed 6 November 2017

For a hotel that does not have air conditioning, this is a super comfortable place to stay. They have ceiling fans over the beds that move the air around quite nice. We also left our window open for fresh air. Our view of the ocean from our veranda, was quite picturesque. Within steps of our room, was the platform down by the ocean where we enjoyed some Super Bock beers and a cigar. The room was great with the mini bar and sink. The bathroom was nice, but their showers are not fully encased with a secondary wall,--it's hard to keep it neat and dry, just need a longer wall lol--. These rooms are not for the handicap due to the hotel grounds and walk ways. You have multiple opportunities to take some awesome pictures on the grounds and walk way's. The food at the hotel was fantastic. We ate there every night and it was awesome every time. Please try the fish skewer. It had a white fish, squid and shrimp on it and OMG it was amazing. It was served with a vegetable, potato and a salad too. Also tried the ravioli, the Chinese menu, black pork stuffed with prawns and sausage, and you gotta have the octopus salad!! --Never thought I'd eat that, but wholly macaroni lol it is something I must learn to make---I also managed to have some on Terceira and Sao Miguel lol. We opted not to swim in the ocean...even though there is access. It was really rocking & rolling but they do have a lovely pool. (see pic's) But I would absolutely recommend this hotel to friends. Oh, and Paulo at the front desk, is indeed, an asset to Aldeia de Fonte Nature Resort. He is very helpful and he is a true gift to have. Thank you all for a great stay and a place I can call my 2nd home. We will return. Yay!!!

Room Tip: Had a 1st floor ocean view room & veranda. No AC (ceiling fans over beds) They really don't...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

We didn't stay at this hotel because we only made a day trip to Pico, but had lunch at the restaurant and were quite pleased. Although it was raining a little we could still eat outside and enjoy the garden view. The food was pleasant and there was a wide variety of dishes, ranging from local dishes to even Chinese food. I had Chinese and liked it a lot. Would definitely recommend this place.

Stayed: September 2017, travelled as a couple
Thank Jill7394u48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

If you want to get away from the typical modern high rise hotel, this is for you! The grounds are lovely with a 10 minute walk through forest over cliff to swimming pool. You can also swim from lava rock cliffs. The dinner menu is extensive and includes Chinese and vegetarian. The quality was quite good. However this is 35 minutes from ferry or airport by cab.

Stayed: September 2017, travelled as a couple
Thank YogaFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile

Absolutely lovely hotel in very romantic surroundings. Also good for families. We had an amazing view from our sea view room.

The hotel has its own small "sea trail" which is signalled as a hiking trail (PR). So cute !

Also warmly recommend their travel agency, Fonte Travel. Thanks to Filipa who organised to perfection our tour of the Triangle Islands and got us the best available rooms everywhere.

Stayed: July 2017, travelled with family
1  Thank AldaKida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aldeia da Fonte Nature Resort

Address: Caminho de Baixo | Silveira, Lajes do Pico, Pico 9930-177, Portugal
Region: Portugal > Azores > Pico > Lajes do Pico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Lajes do Pico
Price Range: ₹ 4,172 - ₹ 12,365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aldeia da Fonte Nature Resort 4*
Number of rooms: 40
Official Description (provided by the hotel):
Aldeia da Fonte is a "Charm Hotel" conceived to be a bastion for truly sustained ecological tourism. Its edification was based on the traditional local architecture and involved mainly the use of regional natural materials, such as basalt, our volcanic rock. It is a five-building based hotel, perched over the sea, having the splendorous Pico Mountain for background. The surrounding artistic gardens, with most of the original flora preserved, reflect the care and elegance invested on this serenity haven. The hotel provides 32 charming accommodations, each with personalized decoration that includes restored antiques and recuperation of various objects, depicting history and local culture. Its restaurant, "Hocus Pocus," has earned reputation of the best restaurant of the island. An Oasis of peace and serenity, in the Atlantic Azores, midway from America to Europe. ... more   less 
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Also Known As:
Aldeia Da Fonte Hotel
Aldeia Da Fonte Nature Resort Pico/Lajes Do Pico

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