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“should be much better!”

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Azoris Faial Garden Resort Hotel
Ranked #3 of 5 Hotels in Horta
Lisbon, Portugal
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“should be much better!”
Reviewed 31 October 2011

It is not worthy a four star hotel. The location is good and the amenities are also nice (pool outside and inside). But the food in the restaurant is average, the pool bar is closed or without anyone to attend your order, and the rooms definetly need a make-over... We had a bug on the room and noone seemed to be able to help us. the first room had a wall and a hill immediately in front of the window. it was impossible to see anything... the rooms with sea-view are 20€ more expensive, but probably they are worth it...

Room Tip: do not choose a room on the second floor, as you will surely face a wall from your balcony...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonicaF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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Bishops Stortford, United Kingdom
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 October 2011

We stayed for four nights in September and found this a very comfortable and friendly hotel. It's excellently situated for the city and harbour areas. it's also worth going out through the road exit, going slightly uphill then turning right if you want to get to the eastern end of town.
If you want a view of Pico it's from an executive room overlooking the pool, which is exposed to the sun all day.
Our executive room (upgraded) was roomy and well equipped. It looked east onto the interior and was light and airy. The staff were truly friendly and helpful in reception and around other areas.
Breakfast was varied. The fruit selection was excellent, there was the usual selection of cold meats and (many) cheeses, cereals, and you can boil your own eggs but the many breads were poor when you saw what was available elsewhere.
It was a better hotel than its sister hotel, the Angra Garden on Terceira.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank btbishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern VA
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 September 2011

My wife and I stayed at this hotel for 3 nights in August/September 2011. Beautiful hotel, centrally located, and a very gracious staff. The pools are wonderful. An easy walk to the port of Horta.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank clubman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oeiras
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2011

The hotel is huge and it has a magnificent view. From the balcony we can see the Pico Island, the harbour and the pool. The service at reception and at the restaurant should improve a lot. We were supposed to have a room with this great view and also with air con. The problem was that the AC was broken and the only option was to move in to a room with no landscape. We kept the same room but we were very disapointed with the feedback at reception. People should be kind and nice, but instead, they were very cold and distant. They aren't charming for the customer... Not a good price/quality hotel...This should not be a 4 star hotel!

Room Tip: The best rooms have a great landscape for Pico island, harbour and the pool
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CALU13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Helsinki
Level Contributor
55 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 May 2010

Nothing wrong with the hotel itself: nice location with great views and a short walk from the center of Horta. Service at the restaurant is fine and so was the breakfast. The rooms are spacious and if you are lucky you get a room with a stunning view towards Pico. But, if expect to feel welcome or get friendly service at the reception, this is definitely not the place to stay. The receptionists clearly don't have a clue how it should be in a four-star hotel. Really a pity because the hotel has got potential to be better than that.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FreeMind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azoris Faial Garden Resort Hotel

Property: Azoris Faial Garden Resort Hotel
Address: Rua Dabney, Horta, Faial Island 9901-856, Portugal
Region: Portugal > Azores > Faial Island > Horta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Horta
Price range (per night): ₹ 3,617 - ₹ 7,428
Hotel Class:4 star — Azoris Faial Garden Resort Hotel 4*
Number of rooms: 125
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda and HotelQuickly so you can book your Azoris Faial Garden Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fayal Hotel Horta
Azoris Faial Garden Resort Hotel Horta, Faial Island

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