I travelled with my daughter and grand children aged 8 and 12. Lisa arranged the transfer to and from Faro airport and I highly recommend them, on time and very polite. The apartment was large and airy and the apartment had everything you needed. We had problem with the safes as they hadn't been reset properly but a couple of emails sorted that and the hot water boiler went out and I couldn't restart it but a trip to reception soon sorted that.
Reception weren't exactly helpful, they didn't volunteer any info unless you asked questions. We used the shop on site to buy food which was reasonable and ate a few times in the pool bar restaurant where the food was lovely..
There aren't any organised kids club/ pool games which was a shame and the resort is a little way out from the town but taxis are reasonable. You can book trips to the water parks etc at reception but the pick up times are a little erratic and we waited an hour in the sun one day. If you have children with electronic devices you need to rent wifi which is best purchased at the airport as there is no wifi available in the apartment. You can get it at the pool near reception.
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