Arrived late in the evening and was disappointed with the room allocated especially as I had contacted the hotel to request a quiet upper floor room with a resort view as this was a special holiday break for both of us, very big birthday! The room allocated was on the first floor directly over the reception and bar, overlooking the car park. So we were treated to the entertainment every evening until midnight. We did ask if we could change rooms but were told in no uncertain terms that the hotel was fully booked.
The room itself was lovely, comfortable, very clean and well serviced throughout our stay.
The location is just stunning, the grounds are lovely and the beach superb. The restaurants are good, we were half board so moved around the various ones on site. All good apart from the hotel buffet where breakfast also served( can't remember the name). Food there was variable and I was surprised that a hotel of this standard cannot find a system to keep flies off the buffet ! Most off putting. On our morning of departure "Early Bird" breakfast did not appear despite being assured by reception that this was "of course" always available and set up in the bar every morning. Quite a few guests were disappointed at the lack of breakfast.
Sun beds plentiful and ground staff very helpful, especially to oldies like us. Pools excellent.
So overall, a great hotel and facilities, lovely grounds, helpful friendly staff in housekeeping, restaurants, bars and in the grounds. Staff on reception could do with going on a customer relations training course.
- Official Description (provided by the hotel):
- Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Albufeira
- Sheraton Algarve
- Albufeira Sheraton
- Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal