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Reviewed 10 June 2018

Grand Muthu is pretty well maintained. The units are clean, and spacious and that is their strong suit.
They are a bit of a walk from the beach, and old Albufeira, and for younger folk that's where the action is. We avoid taxis as much as possible, and walk a lot, so no problem for us, so just an fyi.
The staff seem a bit distant, not unfriendly, but not warm. We certainly never felt mistreated in any way, but we certainly didn't feel overly appreciated either.
The greatest plus was the spaciousness of the suites, but two single beds pushed together did not make for a comfortable sleeping arrangement..
An okay experience.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 13 June 2018

Dear Guest,

Thank you for sharing the feedback on your recent stay with us.

It is good to read that you found the Apartment to be clean and spacious. I have noted your comment on the staff behavior and i will discuss this with the Managers.

Do give us another chance to serve you again. We have plans to upgrade the hotel in near future.

Best Regards,
Ashish Gosain.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

This hotel is lovely. It’s perfect location is an added bonus. But it is not 5*

Good points!

- Location is 10 minutes from the strip and a 20 minute walk to the old town. Both of them are easy walks. If a little hilly in places.

- There is a train that stops right outside the hotel and goes to the old town, followed by the strip. It’s €5 for as many trips as you like all day. And it’s every 20 minutes.

- The pool is nice and clean and there are plenty of sun beds.

- You were able to use the indoor spa facilities free of charge.

- Rooms are nice and clean.

- When we had an issue with the toilet it was fixed the next day, due to us only finding the issue at night.

- Nice and friendly staff.

Bad points!

- The beds had some protective cover over them so they are very noisy when you’re moving.

- Not every room has a balcony with a towel rack outside or table and chairs.

- Sofa is a little tatty.

But overall, I would stay here again.

Stayed: June 2018, travelled with friends
Thank Lorna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 13 June 2018

Dear Guest,

Thank you for sharing the feedback on your recent stay with us.

It is good to read that you liked the Hotel´s location and the Apartment was nice and clean. I am also happy to read that the staff was up to the mark. I have noted the not so good points as well and we are already working on some upgrades in near future.

Do give us another chance to serve you again.

Best Regards,
Ashish Gosain.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

Stay there as a family with 2 daughters, we live in second floor deluxe one bed apartment! Surprised me the room is big. bedroom twin beds together with a good size balcony, living room with pull out sofa bed! Kitchen has everything, dishwasher washing machine, fridge freezer toaster, even blender, washing liquid with sponge as well, all you can think of the kitchen, in the cabinet even prepared umbrella, with iron and iron board! Very satisfied! Donot know why some reviews criticized the room, we love it!
Service very good, waiter waitress receptionist are all very helpful and good at English! The food in the restaurant with limited choices but change every lunch and dinner, food taste very nice!
Definitely recommend

Stayed: May 2018, travelled with family
1  Thank W X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 13 June 2018

Dear Guest,

Thank you for sharing such a positive feedback on your recent stay with us.

It is good to read that you liked the Hotel´s location and the Apartment was well equipped. I am also happy to read that you liked the food and the staff was up to the mark.

Do give us another chance to serve you again. We have plans to upgrade the hotel in near future.

Best Regards,
Ashish Gosain.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Stayed here for a wedding event in Portugal. The room was self catering so ate out every day for breakfast, lunch and dinner.
Can not comment on most of the hotel as we spent a lot of the time out with friends.
Reception staff were always very polite and the room was very large for our needs. Cleaning needs more attention as the main lounge rug was not vacuumed for the total of 10 days which I didn’t like but that’s just a small issue.
Would stay here again as the location was great and quite.

Stayed: June 2018, travelled as a couple
Thank mark7242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 13 June 2018

Dear Guest,

Thank you for sharing the feedback on your recent stay with us.

It is good to read that you liked the Hotel´s location and the size of your Apartment. I have noted your comment on the cleaning area.

Do give us another chance to serve you again. We have plans to upgrade the hotel in near future.

Best Regards,
Ashish Gosain.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

Stayed here as a family of 4 with a 7 month baby. We were charged 30 euro for a cot for our baby despite our room being a family room for 4! We thought this was very cheeky.
Large rooms but not cleaned that well and the area outside the front & back entrance was very dirty. The glass around the pool area had bird mess on it which was still there after 10 days so definitely hadn't been cleaned.
We stayed as bed & breakfast and thought the breakfast was good and staff were helpful & polite.
Overall I would rate this a 3 star hotel and although the location was excellent and rooms were large we wouldn't return.

Stayed: June 2018, travelled with family
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 13 June 2018

Dear Guest,

Thank you for sharing the feedback on your recent stay with us.

It is good to read that you liked the Hotel´s location and the size of your Apartment. I am also happy to read that you liked the Breakfast selection and found the staff to be helpful. I apologize for the cleaning issue you highlighted and will ensure that the team is more careful.

Do give us another chance to serve you again. We have plans to upgrade the hotel in near future.

Best Regards,
Ashish Gosain.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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