Let me first say that I believe our experience to have been the exception rather than the rule, but unfortunately De Tuilerieen did not live up to our expectations. We made the first error by booking our room through bookings.com, which to our surprise did not include breakfast or parking (remember to read the small print), which at €30 each for breakfast to room and €25 per day parking can add on quite a bit to the bill. When you're already paying €320 for a room, you would expect that this would be included. Error on our part. However, when we arrived at 14:30, we were told it was not possible to check in until 15:00 (check in time is 15:00), but almost every other hotel I have been to are flexible on early check ins. Not so on this occasion. Room itself was beautiful inside, but had ground floor view of car park and was quite noisy with guests on ground stairway coming in/out, again not ideal when you're forking out a significant amount. Staff initially appeared helpful, telling us they could book a restaurant when we arrived, however that evening we were told the good restaurants would likely be booked out as it was a busy evening. Lastly, the internet availability is very poor (no wifi in rooms, although there is internet connection via tv, it is very slow and unreliable and we could not connect laptop to cable). Also, be careful of the front stairs on the entrance when it is rainy, as the marble is very slippy (my girlfriend managed to have a nasty fall on her way out). On the plus side, there is a lovely (but small) pool, the rooms are great and the location is excellent (only 5 min walk from the Grote Markt). All in all, a disappointing stay, and really felt it did not live up to expectations.
- Official Description (provided by the hotel):
- Atmospheric hotel housed in elegantly restored 15th-century Flemish mansion, decorated with antiques, art objects & rich fabrics. ... more less
- Reservation Options:
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- Also Known As:
- De Tuilerieen Hotel
- De Tuilerieen Bruges