We have just had three nights at this hotel and I don't think I would say it's 4 star, or at least I wouldn't consider it 4 star for disabled customers.
Firstly when we arrived I had to leave my partner outside (in the pouring rain) as there isn't an accessible entrance at the front of the hotel. I then rang the bell multiple times and waited in reception for a considerable time until someone saw me and went to get the receptionist. I explained that my partner was outside in the rain, she didn't seem to care and went about checking us in. She then came out and walked us over to where our room was through a different entrance. If it were not raining this would have been fine, what would have been better was once I said he was outside in the rain, if she had gone out and shown him the way in so he could be in the warm and dry while we checked in. (He was so wet and cold after having to wait outside he had to change and get into bed to warm up)
The room we were shown to was really nice and looked out on the garden and main house, it was a bit basic but had everything we needed.
A quick FYI for any wheelchair users who might think about staying here about the wheelchair accessible room.
The 'double' bed is twin beds pushed together but not attached so they will move apart, they are at a pretty good height for transferring though.
The bathroom is a really good size with a big wet room shower, however (and this isn't a minus for everyone but was for us) the shower seat is very high so a little precarious if you have limited or reduced trunk control, and the toilet is also very high off the ground. My partner had to use his chair to rest his feet in order to feel stable. (As an able bodied person I felt wobbly on this loo it was so high!)
Another minus for the room was the smell! There seems to be some kind of issue with the plumbing as after you use the shower or taps, there is an awful sewage smell which seems to linger in the air for a long time! It's so bad you don't want to breathe in the bathroom and it does spread into the whole room! We had to open the door and air out the room a few times, which when its 3 degrees outside isn't ideal!
The bed linen is pretty scratchy and the pillows could have been better but that could very easily come down to personal preference.
We had one evening meal at the hotel and two breakfasts. I will do a separate review on the restaurant but I will say the food was excellent but the service left a LOT to be desired. We were left on a table with empty plates and glasses for a good 30mins, we were not offered more to drink or dessert and seemed to be ignored by the staff while trying to get their attention. Once we finally asked for the bill it took another almost 10mins to be given the slip to paper to write our room number on.
Both breakfasts were really nice and the staff were lovely.
We had no issues checking out and paying, and the receptionist booked a cab to take us to the station which arrived on time and was very easy.
My overall thoughts on this hotel are that it's nice enough, but there were too many issues with the room and the service for me to say I would come back again. Where there were nice things there were pretty terrible things too. We were very underwhelmed with the hotel and would be hard pressed to call it a 4 star establishment.
- Official Description (provided by the hotel):
- This historic, romantic hotel is located in the heart of Bruges. Both the cottage-style garden pavilion and the grand mansion provide romantic guest rooms. Relax in the lovely garden and wake up pleasantly in our breakfast room with lots of natural daylight, where you can enjoy fresh local products and a real chocolate fountain ! ... more less
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- Also Known As:
- Montanus Hotel Bruges