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“Good service in excellent location.” 5 of 5 bubbles
Review of Novotel Gent Centrum

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Novotel Gent Centrum
Ranked #8 of 39 Hotels in Ghent
Certificate of Excellence
GreenLeadersBronze level
Folkestone, United Kingdom
1 review
“Good service in excellent location.”
5 of 5 bubbles Reviewed 27 March 2012

I have sayed at this hotel several times and find the staff friendly and efficient and the location perfect.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kentcant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,131 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 March 2012

Ghent is also know for educational Hub. Novotel is a nice property in the main area.

Rooms are good, yo have to search for the toilets initially, little bit cramped.

Service need to be improved.

Hotel lobby is good with entry from 2 sides.

Room Tip: Avoid rooms at backside walls, it will block your outer views
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank giri33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPAREINE, General Manager at Novotel Gent Centrum, responded to this review, 20 March 2012
We very much appreciate your comments regarding your stay at the Novotel in Gent.
It is always a pleasure to recieve positive feedback.
Thank you
Emile Lannoy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

Stayed for a few days in March. Very centrally located and close to all sights, bars and restaurants. About 2km (5 stops on the tram) from the station. Room clean and spacious.
There was however a rather odd smell of sewage in reception. ( this may be due to the extensive re landscaping and building work going on in the square outside as we noticed it in some of the adjacent shops too) As the bar, restaurant and breakfast room all lead off from reception it makes them rather unappealing- but plenty of good places to eat out of the hotel. Breakfast is a bit expensive at €20 a head - you can get a great breakfast for €7.50 just around the corner. On the plus side the internet access is now free in the rooms.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PBruceA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 27 February 2012

It was my first stay at a Novotel hotel, and was booked for me.

In general, an ok hotel, but a boring experience.
Rooms were clean, with a rather modern bathroom and a separate toilet.
Mattress and linen were of a bad quality and room itself was old and not well decorated.

Public areas were good though, staff seemed efficient.
But, in the evening, I passed by, and however the receptionist noticed me, did not made the effort to greet me. I wished him a good evening, but my polite gesture was replied by turning his back at me. Something that I absolutely hate about hotel staff, especially as you are working in the service industry and does not cost a hotel 1 cent!

The next day, I left the hotel, skipped breakfast and was glad to go back home.

  • Stayed December 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank T_Belgique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPAREINE, General Manager at Novotel Gent Centrum, responded to this review, 29 February 2012
Dear sir
.
Thank you for taking the time to tell me about your experience at Novotel Gent.
I am sorry that your experience did not meet your expectations : please allow me to express my sincerest apologies.
Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurence .
Sincerely
Emile Lannoy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Gent Centrum

Property: Novotel Gent Centrum
Address: Hoogpoort 52, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Ghent
#5 Family Hotel in Ghent
#7 Business Hotel in Ghent
#9 Romantic Hotel in Ghent
Price range (per night): ₹ 6,381 - ₹ 10,369
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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