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All reviewstop floorgreat hotelbrussels centrethe grand placelate checkspecial thanksbreakfast was amazingnespresso machineshopping areahotel breakfastrecommend this hotelperfect staywalking distanceclean roomscomfortable bedperfect locationthe main square
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Reviewed 17 September 2017

Nice clean hotel in the center of the city. The staff was great, friendly and helpful. I have spent 3 nights at the same hotel and I wish I could spend more. Food is great and we had a great breakfast with many and many fresh and delicious choices. Because the hotel located in the center of the city, the room view is not a perfect view but on the other hand the room was so quite and comfortable.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank aziz_173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan1217, Guest Relations Manager at NH Collection Brussels Centre, responded to this reviewResponded 18 September 2017

Dear aziz_173,

How nice review!
Many many thanks for sharing.
Your happiness is much appreciated.
Please, spread the word...
Awaiting for your return.
Warm regards,

Andrea Casado - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

There was road construction during our stay, so some Uber drivers had a hard time navigating around the closed parts of the road. Other than that, this is in a great location, within a decent walking distance to the Grand Place and nearby areas. Also a short walk to shopping areas and restaurants.

Breakfast is not included in our room rate, but we tried their breakfast one morning and i must say it was a decent spread.

A friend left something in the cab one time and staff helped locate the driver and had the item brought back to the hotel the following day.

Stayed: September 2017, travelled with friends
Thank RezC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan1217, Guest Relations Manager at NH Collection Brussels Centre, responded to this reviewResponded 18 September 2017

Dear RezC_12,

Many thanks for sharing with us.
We are glad to learn that our location was convenient for your trip. Just to let you know, drivers should know that there is constructions in the square nearby. Hopefully it would be finised in the next week.
It was a pleasure to help you with the mobile phone forgotten in the taxi.
Hoping to welcome you again in the near future.
Warm regards and Regards to JayJay.

Andrea Casado - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

We enjoyed this hotel very much. Located in walking distance of everything. The room was large, beautiful and very comfortable. All the amenities and a large very modern bathroom with everything.
The staff were extremely helpful and eager to please.

We would choose it again.

Stayed: September 2017, travelled as a couple
Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan1217, Guest Relations Manager at NH Collection Brussels Centre, responded to this reviewResponded 14 September 2017

Dear Dawn W,

How nice review!
Your happiness is much appreciated!
Please, spreda the word...
Awaiting for your return.
Kind regards,

Andrea Casado - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

This was our 3rd visit and we will not stay anywhere else in Brussels. The hotel is easy to get to from Gare Midi and Eurostar and the metro station exit is about 50 metres from the hotel entrance. Grand Place and the centre is about 10 minutes walk.
The staff are without exception friendly and helpful, the room is a great size and the bathroom also spacious with everything we need. There is also a washing line - what a thoughtful gesture!
We love the hotel and would recommend it to anyone visiting Brussels.

Room Tip: quiet rooms are available
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan1217, Guest Relations Manager at NH Collection Brussels Centre, responded to this reviewResponded 14 September 2017

Dear Jean S,

Thank you very much for sharing with us.
Your happiness is much appreciated!
I love that you loved our staff.
Do not hesitate to come back for the near future,
Warm regards,

Andrea Casado - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Hotel is conveniently located. Rooms are clean and well equipped.

Staff is generally friendly and everything could be very good if there hadn't been the chaos at breakfast...

The room was not busy but virtually all tables were still messed up and looking around nobody volunteered to set up a table for me - I had to ask for it. A pity, as the view on 9th floor is great.

Still, because of overall performance 3 stars.

Stayed: September 2017, travelled on business
Thank JehaOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan1217, Guest Relations Manager at NH Collection Brussels Centre, responded to this reviewResponded 14 September 2017

Dear JehaOnTour,

Thank you very much for sharing with us your impressions and thoughts after your stay with us. I am glad to know that our location was convenient for your trip.
I am really sorry for the experience that you had during your breakfast. I will share your comments with the f&b team.
Please, accept all our apologies.
Hoping to welcome you back.
Best regards,

Andrea Casado - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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